Operations & Technical Support Coordinator

Flower Montana is seeking an Operations & Technical Support Coordinator for its Missoula operation (onsite). This role is hands-on and supports day-to-day systems through label production, consumables inventory and purchasing, cannabis transfer preparation, and basic technical troubleshooting for common workplace equipment.

Key Responsibilities

• Operate and maintain label-printing workflows used across the Missoula operation.
• Create and print product labels using established templates, including COAs, METRC data, testing information, and product specifications.
• Verify label details before use, including weights, testing data, warnings, barcodes, QR codes, package information, and other required fields.
• Complete routine quality control for labels and printed materials.
• Maintain label stock, printer supplies, ribbons, and related consumables.
• Troubleshoot common issues with Zebra printers, scanners, computers, peripherals, label software, and related equipment.
• Escalate unfamiliar or higher-level technical problems rather than creating workarounds.
• Own the Missoula consumables inventory and replenishment loop, including accurate counts and storage locations.
• Monitor usage and burn rates, establish reorder points, and track vendor lead times and expected deliveries.
• Place routine orders before shortages occur, track purchase orders and open shipments through delivery, and receive and reconcile incoming consumables.
• Resolve shortages, incorrect shipments, damaged goods, and routine vendor issues.
• Maintain vendor and product information needed for dependable reordering.
• Assist with developing and maintaining a barcode and scanning system for consumables inventory where appropriate, and help keep physical and digital inventory records synchronized.
• Assist with inter-location cannabis transfer preparation and execution, including verification of products, quantities, METRC packages or tags, manifests, and supporting documentation.
• Complete assigned METRC and Dutchie workflow steps accurately, and help reconcile physical products against digital records before transfers are completed.
• Support wholesale intake and product setup when assigned, and stop work when required information or records do not match.
• Act as first line of support for routine Missoula technical issues involving computers and workstations, printers and label printers, barcode scanners, peripherals and cables, basic software issues, user or device setup, and printing and scanning workflows.
• Support routine issues involving established company systems and tools, following established SOPs and system instructions.
• Maintain clear records of completed work, inventory activity, orders, troubleshooting actions, and recurring processes.
• Help create or update process documentation under supervision and support implementation of new hardware, software, printing, inventory, or workflow systems.
• Verify that changes work as intended before considering a task complete.

Required Qualifications

• Must be at least 21 years old.
• Valid Montana Marijuana Worker Permit, or ability to obtain one as required.
• Strong attention to detail and organizational skills.
• Strong general computer skills.
• Ability to work accurately with detailed product and inventory information.
• Ability to work independently while following established procedures and supervision.
• Ability to manage multiple active tasks and bring them through completion.
• Comfortable working hands-on with cannabis products, packaging materials, printers, equipment, and supplies.

Technologies Used

• METRC
• Dutchie
• Zebra printers
• Label software
• Barcode and scanning system

Preferred Experience

• Cannabis operations
• METRC and/or Dutchie
• Inventory control
• Purchasing or procurement
• Shipping and receiving
• Product labeling
• Barcode or scanning systems
• Zebra or thermal label printers
• Hardware or desktop troubleshooting
• Technical operations support
• Packaging or production environments
• COA review or regulated product documentation

Compensation and Work Location

• Pay: $20.00 to $25.00 per hour
• Work location: In person (onsite), Missoula, MT

Benefits

• Health insurance
• Paid time off

Application Questions

• Tell us about a time you had to figure out why a piece of equipment, software, or a process wasn't working. What did you do?
• Have you ever been responsible for maintaining inventory or making sure supplies were reordered before they ran out? Describe the system you used.
• What does "done" mean to you when you're troubleshooting a problem?

Pay Range

$20.00 - $25.00 per hour