Montgomery, AL

Support Jobs in Montgomery, AL

4 jobs found

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Today

IT Helpdesk Technician

Goodwyn Mills Cawood LLC Montgomery, AL

Montgomery, AL

Today

Full time Active Directory End User Support Hardware Support

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Job Description

Goodwyn Mills Cawood LLC is seeking an IT Helpdesk Technician in Montgomery, AL (onsite) to deliver frontline support to end users and help resolve technical issues from initial contact through documented resolution.

Role Overview

Serve as the first point of contact for customers requesting technical assistance by phone or email. Provide trusted, real-time IT support, including desktop and mobile configuration, troubleshooting, and accurate documentation of events, problems, and outcomes in Kaseya.

Key Responsibilities

Act as the first point of contact for customers seeking technical assistance over the phone or email
Provide frontline IT support as a trusted technical resource
Configure and maintain user desktops, laptops, and iPhone devices, including keeping devices updated with new software and security patches
Provide accurate information on IT products or services
Record events and problems and document resolutions in Kaseya
Conduct remote troubleshooting using diagnostic techniques and relevant questions
Determine the best solution based on the issue and details provided by customers
Guide customers through the problem-solving process
Share customer feedback or suggestions with the appropriate internal team

Required Qualifications

Bachelor’s degree in a related field (preferred)
5+ years of experience (preferred)
Strong understanding of computer systems, mobile devices, and other technical products
Experience with Active Directory
Experience mapping network drives and printers
Ability to diagnose and resolve basic technical issues
Strong troubleshooting skills over the phone or via email
Ability to learn custom software packages as needed
Ability to work independently and stay self-managed
Commitment to quality and thoughtful problem-solving
Collaborative mindset and willingness to share experience with others
Strong written, verbal, and presentation skills
Desire to contribute to work that extends beyond individual tasks

Technologies

Kaseya
Active Directory

Work Setting and Physical Requirements

Primarily office-based, with opportunities to get out into the field and stay connected to projects and people
10% travel, based on business needs
Role involves prolonged periods sitting at a desk, working on a computer, and working in an office environment
Must be able to lift up to 25 pounds at times

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15d ago

Water Heating Technical Support Representative II

Rheem Manufacturing Montgomery, AL

Montgomery, AL

15d ago

Full time Customer Support Help Desk Multi Tier Support

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Job Description

Rheem Manufacturing is hiring a Technical Support Representative II to provide technical assistance and customer support for Rheem Commercial Water Heating products. This hybrid role is based in Montgomery, AL, where you will help customers navigate operation, installation guidance, troubleshooting, and warranty-related questions while maintaining accurate documentation in a ticketing system.

In this position, you will use established diagnostic processes and technical resources to resolve product issues, identify replacement parts, and ensure customers receive timely, professional support. As a key contact point, you will also escalate complex technical concerns and emerging trends to senior team members or management as needed.

Key Responsibilities

Provide technical assistance to internal and external customers on product operation, maintenance, installation, and application.
Support customers with troubleshooting using established diagnostic and support processes.
Identify and recommend replacement parts using product literature, parts breakdowns, and technical resources.
Document customer interactions and technical support activities accurately in the ticketing system.
Escalate complex technical issues, product concerns, and emerging trends to senior team members or management as appropriate.
Assist customers in a timely and professional manner to support a positive customer experience.
Use technical materials such as manuals, wiring diagrams, and installation instructions to help resolve problems.
Collaborate with team members and cross-functional partners to resolve customer issues.
Participate in product and technical training to build knowledge of Rheem products and support processes.
Perform other duties as assigned.

Requirements

High school diploma or GED required.
Some experience in a customer service focused role; call center experience preferred.
Ability to read, write, and comprehend technical instructions, correspondence, and product documentation.
Ability to follow verbal and written instructions and apply technical information to customer situations.
Basic ability to interpret wiring diagrams, schematics, and technical drawings.
Strong problem-solving and troubleshooting skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and customer service skills.
Demonstrated ability to work effectively in a team environment.

Preferred Qualifications

2+ years of customer service experience, preferably in a call center, technical support, or service-related environment.
Experience supporting technical products such as appliances, HVAC, water heating, plumbing, electrical systems, or related industries.
Experience troubleshooting mechanical, electrical, or electronic equipment.
Field service, installation, maintenance, or repair experience.
Bilingual in English/Spanish or English/French.

Technologies and Resources

Ticketing system
Wiring diagrams
Schematics
Technical manuals
Installation instructions
Technical drawings

Leadership Expectations

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

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1mo ago

Service Desk Representative II

Hyundai Autoever America Montgomery, AL

Montgomery, AL

1mo ago Closed

$21 - $28/hr Full time Computer Skills Desktop Support End User Support

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

Hyundai Autoever America is seeking a Service Desk Representative II to support onsite operations in Montgomery, AL. In this role, you will handle day-to-day helpdesk work while maintaining, analyzing, troubleshooting, and repairing computer systems, including hardware and computer peripherals, with limited network maintenance.

This position is suited for an experienced IT professional who can manage both technical tasks and helpdesk administration, including imaging and backup activities. The hourly pay range is USD 21–28, and the ideal candidate brings 3+ years of relevant experience plus an Associate’s degree in information technology (or equivalent experience).

What you’ll do

Install, maintain, set up, troubleshoot, and configure PCs, laptops, printers, and peripherals (45%)
Perform imaging system administration (15%)
Open, close, and update work history using the Helpdesk application (10%)
Handle backup and restore for user profiles and data (10%)
Document, maintain, upgrade, or replace hardware and software (10%)
Follow naming standards and properly label assets (5%)
Adhere to Helpdesk standards and procedures to meet priorities and goals (5%)

What you’ll need

Associate’s degree in information technology or equivalent experience
3+ years maintaining and repairing computers
Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
Experience with Microsoft Access, Microsoft Project, and Microsoft Outlook
Familiarity with SAP and antivirus tools
Good understanding of networking
Excellent troubleshooting skills
Fluent Korean speaker (desired)
Preferred: A+
Preferred: Microsoft Windows technical certification

Tools and technologies

Microsoft Office (Word, Excel, PowerPoint)
Microsoft Access
Microsoft Project
Microsoft Outlook
SAP
Antivirus
Helpdesk application
Microsoft Windows

Benefits

Comprehensive medical/dental coverage
Generous PTO
Education assistance
Annual merit increase eligibility
Relocation assistance available

Team culture

Driven by a commitment to collaboration, innovation, and continuous learning
Focused on a supportive, inclusive environment where employees contribute ideas, adapt to change, and grow professionally
Engages emerging technologies and encourages creative thinking to support transformation in the automotive industry
Operates with an agile mindset that prioritizes adaptability and personal and professional development
Values teamwork and inclusivity, with collaboration and mutual support at the center of success

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1mo ago

Help Desk Technician

Zigabyte Corporation Montgomery, AL

Montgomery, AL

1mo ago Closed

Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Zigabyte Corporation is hiring a Help Desk Technician for the Field Assistance Services (FAS) team at Gunter AFB in Montgomery, Alabama. This role supports 24-hour operations with 24/7/365 help desk coverage and serves as the first point of contact for field users worldwide reporting technical issues.

In this position, you will help users through phone and email, diagnose problems using available resources, and ensure issues are documented and tracked end-to-end in the Remedy Ticket Management System.

Responsibilities

Provide help desk support for all supported applications via phone and email.
Troubleshoot and diagnose customer technical issues using all available resources.
Collect necessary information from customers to effectively escalate unresolved issues when needed.
Complete thorough documentation in the Remedy Ticket Management System.
Maintain cradle-to-grave follow-through on tickets with attention to detail.
Keep current on relevant technologies.
Perform additional responsibilities as assigned by management.

Requirements

Two or more years providing effective customer service or help desk support to external customers.
Current CompTIA Security+ (Level II IAT Training) Certification.
Experience providing technical support and troubleshooting network, desktop, and/or systems hardware and software.
Strong communication skills and solid problem-solving and troubleshooting ability.
Willingness to work overtime, holidays, and weekends when necessary.
Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
Excellent verbal and written communication skills, plus strong interpersonal and customer service skills.
Strong time management skills and attention to detail.
Ability to prioritize tasks and delegate when appropriate.
Ability to perform in a high-paced environment that can become stressful at times.
Strong analytical and problem-solving skills.

Technologies

Remedy Ticket Management System

Desired Skills / Experience

Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
Experience supporting one or more of: Business and Enterprise System Product Innovation (BESPIN) applications, Cargo Movement Operations System (CMOS), Logistics Module (LOGMOD), Integrated Maintenance Data System (IMDS), Air Force Portal.

Minimum Education

At least two years of related experience in customer service.
Current CompTIA Security+ (Level II IAT Training) Certification.

Job Stipulations

Must be able to work any shift for a 24/7/365 help desk.
Must be able to obtain and keep a Secret-Level clearance.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Location: Montgomery, AL (onsite). Minimum experience: 2+ years.

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Support Jobs in Montgomery, AL

IT Helpdesk Technician

Water Heating Technical Support Representative II

Service Desk Representative II

Help Desk Technician

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