Service Desk Representative II

Hyundai Autoever America is seeking a Service Desk Representative II to support onsite operations in Montgomery, AL. In this role, you will handle day-to-day helpdesk work while maintaining, analyzing, troubleshooting, and repairing computer systems, including hardware and computer peripherals, with limited network maintenance.

This position is suited for an experienced IT professional who can manage both technical tasks and helpdesk administration, including imaging and backup activities. The hourly pay range is USD 21–28, and the ideal candidate brings 3+ years of relevant experience plus an Associate’s degree in information technology (or equivalent experience).

What you’ll do

• Install, maintain, set up, troubleshoot, and configure PCs, laptops, printers, and peripherals (45%)
• Perform imaging system administration (15%)
• Open, close, and update work history using the Helpdesk application (10%)
• Handle backup and restore for user profiles and data (10%)
• Document, maintain, upgrade, or replace hardware and software (10%)
• Follow naming standards and properly label assets (5%)
• Adhere to Helpdesk standards and procedures to meet priorities and goals (5%)

What you’ll need

• Associate’s degree in information technology or equivalent experience
• 3+ years maintaining and repairing computers
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Experience with Microsoft Access, Microsoft Project, and Microsoft Outlook
• Familiarity with SAP and antivirus tools
• Good understanding of networking
• Excellent troubleshooting skills
• Fluent Korean speaker (desired)
• Preferred: A+
• Preferred: Microsoft Windows technical certification

Tools and technologies

• Microsoft Office (Word, Excel, PowerPoint)
• Microsoft Access
• Microsoft Project
• Microsoft Outlook
• SAP
• Antivirus
• Helpdesk application
• Microsoft Windows

Benefits

• Comprehensive medical/dental coverage
• Generous PTO
• Education assistance
• Annual merit increase eligibility
• Relocation assistance available

Team culture

• Driven by a commitment to collaboration, innovation, and continuous learning
• Focused on a supportive, inclusive environment where employees contribute ideas, adapt to change, and grow professionally
• Engages emerging technologies and encourages creative thinking to support transformation in the automotive industry
• Operates with an agile mindset that prioritizes adaptability and personal and professional development
• Values teamwork and inclusivity, with collaboration and mutual support at the center of success