Nashua, NH

Support Jobs in Nashua, NH

2 jobs found

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2d ago

Technical Support Specialist II

SolutionHealth Nashua, NH

Nashua, NH

2d ago

Full time Application Support End User Support Hardware Support

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Job Description

The Technical Support Specialist II role at SolutionHealth focuses on Tier II desktop support for end users in Nashua, NH, with responsibilities spanning device deployment, application support, troubleshooting, and IT asset management. The position also participates in a rotating 7x24 on-call schedule with variable hours based on Health System needs.

Onsite Location and Work Shift

This role is based in Nashua, NH (onsite). The standard work shift is 8AM - 5PM.

Key Responsibilities

Use a variety of tools and applications to diagnose and resolve complex technical and application issues, both in-person and remotely.
Handle support requests through the ticketing system, including requests submitted via telephone, email, and in person.
Analyze and resolve mildly complex technical problems affecting core applications and the hardware used across the SolutionHealth user community.
Triaging issues and escalate more complex technical problems to Tier III or Tier IV support teams as needed.
Install new desktops, laptops, printers, and peripheral devices for the end user community on a daily basis.
Maintain accurate IT asset inventory and equipment records for the organization.
Support a rotating 7X24 on-call schedule, with hours that may include nights and/or weekends, and possible off-hours work.
Complete occasional local travel related to support needs.

Required Qualifications

Associate’s Degree or equivalent in Information Systems or a related field required.
CompTIA A+ certification or equivalent required.
3-5 years of experience supporting PCs in a networked environment required.

Preferred Qualifications

Bachelor’s Degree or equivalent in Information Systems or a related field preferred.
Industry certifications such as Network+, MCP, MCSA, MCSE, etc. preferred.
5+ years of experience, preferably in a healthcare setting preferred.

Benefits

Health, dental, prescription, and vision coverage for full-time and part-time employees
Short-term disability, long-term disability, and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan

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3mo ago

IT Support Technician

White Mountain IT Nashua, NH

Nashua, NH

3mo ago Closed

Full time Application Support Connectwise End User Support

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

White Mountain IT is seeking an IT Support Technician to operate on-site in Nashua, New Hampshire. This role centers on resolving technical issues, configuring and setting up equipment, and managing networks for local clients, with some local travel to support office moves and upgrades. The position suits a hands-on professional who can own problems from start to finish while communicating clearly with customers.

Responsibilities

Resolve Technical Issues: Own client issues from start to finish; independently troubleshoot and fix computer, software, and internet problems to ensure nothing falls through the cracks.
Manage Networks and Systems: Set up and configure network equipment such as firewalls and wireless access points, and manage user accounts, emails, and security settings within Microsoft 365.
Support Client Projects: Travel to local businesses to physically install computers, printers, and network gear for office moves or upgrades.
Communicate Clearly: Listen to clients, understand the impact of their problem, and explain solutions in plain language without using confusing technical terms.
Document Your Work: Write clear, accurate notes on the problems you solve so the rest of the team can learn from your solutions.

Requirements

2 to 3 years of hands-on IT support experience for hardware, software, and business networks.
Strong understanding of Windows computers, managing user accounts, and configuring business internet setups (firewalls and secure connections).
Ability to analyze a situation, determine the root cause, and select the most logical fix.
Patient, professional, and skilled at multitasking while keeping customers informed of progress.
Clean background check, clean driving record, reliable transportation, and the ability to lift up to 50 pounds.

Technologies

Windows
Microsoft 365
Firewalls
Wireless access points
Line of Business (LOB) software
ConnectWise
Datto
VoIP

Benefits

Competitive salary based on experience
Health and dental insurance
401(k) retirement plan with company matching
Health savings account
Paid time off, paid holidays, and floating holidays
Weekly training opportunities to grow into additional technical roles

Experience

IT: 2 years (Required)

License/Certification

Drivers (Required)

Ability to Commute

Nashua, NH 03064 (Required)

Work Location

In person

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Support Jobs in Nashua, NH

Technical Support Specialist II

IT Support Technician

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