Ovation Workplace Services is seeking a Desktop Support Technician to provide reliable Level 1 and Level 2 IT support for end users onsite in Niskayuna, NY. In this full-time role, you will troubleshoot everyday desktop, laptop, printer, and software issues while keeping ticket activity moving and adhering to service level expectations.

You will support both Windows and macOS environments, working with common business tools and identity services such as Windows 10/11, Office 365, and Active Directory. The position also includes installing and maintaining IT hardware and applications, supporting connectivity and related equipment, and documenting work from start to resolution.

Responsibilities

Troubleshoot desktop, laptop, printer, and software issues
Support Windows 10/11, Office 365, Active Directory, and macOS
Install, configure, and maintain IT hardware and applications
Manage IT tickets and resolve issues within SLAs
Support network connectivity, mobile devices, and AV equipment
Document incidents, update users, and escalate more complex issues

Requirements

Associate’s/Bachelor’s degree in IT or related field, or equivalent experience
At least 18 months of hands-on desktop, help desk, or IT support experience
Experience with Windows 10/11, Microsoft Office 365, Active Directory, and hardware troubleshooting
Familiarity with ticketing systems, endpoint security, and mobile device management
Strong troubleshooting, communication, and customer service skills
CompTIA A+ or Microsoft certifications preferred

Technologies

Windows 10, Windows 11
Office 365
Active Directory
macOS
Mobile device management
Ticketing systems
Endpoint security

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements

Ability to sit, stand, walk, and service IT equipment
Ability to lift up to 50 pounds occasionally
Travel between sites and flexible working hours may be required

Job Details

Job type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40.0 per week
Work location: In person

Desktop Support Technician