Novi, MI

Support Jobs in Novi, MI

3 jobs found

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6d ago

Help Desk Level II & Level III

True World Group Novi, MI

Novi, MI

6d ago

$53k - $63k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

Support role for Help Desk Level II & III at True World Group, based in Novi, MI with hybrid work arrangements.

Position Summary

Provide Tier II and Tier III help desk support, acting as the first point of contact for end-user IT inquiries across subsidiary companies; research, troubleshoot, resolve issues, document incidents, and escalate when necessary.

Responsibilities

Respond to end-user emails, tickets, and calls to resolve computer, application, system, device, access, or performance issues.
Research, troubleshoot, and deliver solutions using product information or solution databases.
Guide users on methods and steps to resolve issues and prevent recurrence, providing documentation as needed.
Document incidents in help desk systems.
Escalate problems to appropriate levels or teams to achieve timely resolutions.
Support installs or upgrades of software or devices.
Set up user profiles or reset passwords.
Advise on hardware purchases, place orders, and configure devices upon arrival.
Meet all service level standards for response time and quality.
Operate as a self-learner with moderate supervision.
Perform other duties as assigned.
International and domestic travel is required.

Requirements

Strong ability to grasp technical knowledge quickly.
MS Active Directory and Office 365 Administration
Individuals who enjoy learning
Solid math and science background
Minimum 3 years of Help Desk experience and/or related education or training
BS in Computer Science is not required but highly recommended
Minimum CompTIA A+ certification or equivalent
Understands some networking and system administration

Technologies

MS Active Directory
Office 365 Administration
Sage X3 ERP
Microsoft Server
VMware
Hyper-V
AWS
Azure
LAN/WAN
Switches

Benefits

Great growth opportunity
Health, dental and vision benefits plus disability and life insurance for full-time employees and their dependents; health insurance funded at 65% by the company
410K savings with company match
Paid time off
Flexible spending account
Bonus opportunity
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Professional development assistance

Details

Job Type: Full-time
Location: Novi, MI 48375 (Hybrid)
Salary: USD 53,000 - 63,000 per year
Ability to commute: Novi, MI 48375 (Required)
Willingness to travel: 25% (Preferred)
Education: Bachelor's (Required)
Experience: Minimum 3 years

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1mo ago

HVAC Technical Support Technician

General Filters Inc Novi, MI

Novi, MI

1mo ago Closed

$45k - $65k/yr Full time Customer Support HVAC Hvac Technician

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

General Filters, Inc. is seeking an HVAC technical support technician to provide technical guidance, training, and field support to resolve product and installation issues, while aiding the sales, engineering, and operations teams.

Responsibilities

Handle field inquiries by phone and email, delivering technical expertise to troubleshoot product and installation concerns.
Assess returned units to identify and troubleshoot product or installation failures.
Deliver product and installation training for customer service representatives, sales teams, wholesalers, and contractors.
Lead product and installation seminars and demonstrations.
Assist Customer Service Specialists by handling incoming sales calls and emails.
Support RMA processing and provide technical and sales assistance to walk-in customers.
Participate in sales calls with Sales Department staff and agents.
Support Engineering and Sales in developing product strategies.
Collaborate with the Operations team on corporate product development and quality assurance initiatives.
Communicate product and customer concerns to appropriate corporate personnel.

Requirements

Education: High school diploma or equivalent; an associate degree is preferred.
Experience: HVAC experience is desirable; at least 1 year in HVAC or related products is preferred.
Communication: Excellent verbal and written communication; able to present as a polished professional when engaging with customers.
Work style: Able to thrive in a fast paced environment, stay organized, and respond in a timely manner; capable of managing multiple tasks concurrently.
Technical duties: When not handling calls, contribute to lab testing and engineering support.
Software proficiency: Proficient in Microsoft Office; advanced Excel and strong Outlook; PowerPoint skills are beneficial.
Customer focus: Strong customer service orientation; ability to teach, train, and evaluate others; strong problem-solving and continuous improvement mindset.
Other: Valid driver’s license and automobile insurance.

Technologies

Microsoft Office
PowerPoint
Excel
Outlook

Benefits

Major medical, dental, and vision insurance
401(k) retirement savings plan with company contribution
Company paid long term disability, life insurance, and AD&D insurance
Paid vacation, holidays, and sick days
Annual profit sharing contribution
Annual bonus pay
Annual performance review
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Employment Details

Job Type: Full-time
Location: Novi, MI onsite
Salary: USD 45,000 - 65,000 per year
Experience: HVAC experience 1 year preferred
Education: High School Diploma or Equivalent

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2mo ago

IT Help Desk Agent

Learning Care Group, Inc. Novi, MI

Novi, MI

2mo ago Closed

$23 - $26/hr Full time Active Directory Anydesk Application Support

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This onsite IT support role provides first-line helpdesk assistance for end users in Novi, MI, handling hardware, software, and network issues via phone, email, chat, and a ticketing system.

Responsibilities

Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (eg, ServiceNow, Jira, or Zendesk).
Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
Escalate unresolved or complex tickets to L2/L3 teams with thorough documentation of all troubleshooting steps taken.
Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
Maintain ownership of tickets until resolution or proper handoff is confirmed.
Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Zero to two years of experience in a help desk, technical support, or customer service role.
Working knowledge of Windows 11 operating system; macOS familiarity a plus.
Familiarity with Active Directory user and group management, including password resets and account provisioning.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
Customer-focused mindset with a professional, patient, and empathetic demeanor.

Technologies

ServiceNow
Remedy
Jira Service Management
Zendesk
Microsoft 365
Exchange Online
Teams
SharePoint
Google Workspace
Windows 11
macOS
Active Directory
TeamViewer
AnyDesk
SCCM

Benefits

Health and Wellness Benefits including medical, dental, vision, healthcare and dependent care FSAs, life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance, and identity theft protection.
401(k) retirement plan with company match.
Flexible Paid Time Off (PTO) plan.
Education assistance including tuition reimbursement.
Childcare discount available to all employees.
Corporate partner discounts.
Support Central bonus program based on annual company performance.

Supervisory Responsibilities

No supervisory responsibilities.

Travel

None

Other Skills and Abilities

CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
Multilingual communication skills a plus.

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Support Jobs in Novi, MI

Help Desk Level II & Level III

HVAC Technical Support Technician

IT Help Desk Agent

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