Hvac Technician

Hvac Technician Support Jobs

3 jobs found

2d ago

HVAC Tech Support Representative 2nd Shift

HVACDirect.com Vandalia, OH

Vandalia, OH

2d ago

Full time Building Automation Customer Service Customer Support

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Job Description

HVACDirect.com offers a competitive compensation package, robust benefits, and a collaborative culture. This 2nd shift, in-office Technical Support Representative role in Vandalia, OH provides remote diagnostics, troubleshooting, and ticket resolution support for customers and licensed installers nationwide.

What you'll do

Serve as a technical resource for customers and licensed installers across the country
Handle inbound HVAC technical support calls
Remotely diagnose and troubleshoot residential HVAC systems
Review installation scenarios to identify root causes
Manage and resolve support tickets in our system
Provide clear, step-by-step troubleshooting guidance
Document all technical cases accurately
Escalate complex cases when appropriate
Contribute to internal technical documentation and best practices

Requirements

Minimum 5 years of hands-on HVAC field experience
Strong residential HVAC troubleshooting skills
Ability to clearly explain technical concepts
Comfortable working on a computer while handling calls
Strong documentation and organizational skills

Benefits

Competitive hourly pay
401(k) with company match
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Employee discounts
On-site gym access at our HQ in Troy, OH
Clear internal growth paths (most leaders promoted from within)
Supportive, team-oriented environment

Work location

In-person, office-based role in Vandalia, OH (onsite).

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7d ago

HVAC Technical Support Specialist

Auer Steel & Heating Supply Neenah, WI

Neenah, WI

7d ago

Full time Field Service HVAC Hvac Technician

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Job Description

This onsite role provides post-sale support for HVAC and refrigeration equipment, delivering basic troubleshooting, installation assistance, and training from Neenah, WI, with coverage from Madison, WI as needed.

Responsibilities

Provide basic troubleshooting and installation support for HVAC/R equipment.
Diagnose issues within refrigeration circuits, components, and controls to guide callers toward the appropriate resolution.
Prepare and share technical documentation with contractors, engineers, and other personnel.
Document call information to support any required follow-up actions.
Lead training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

Requirements

A positive attitude with a genuine desire to help others and the ability to remain calm under pressure.
Exceptional communication and presentation skills.
Basic computer skills, including Microsoft Windows.
A strong desire to learn everything related to the assigned products.
Resourcefulness and a forward-looking mindset.
3+ years of experience in the installation and service of HVAC/R equipment.
Strong written communication and customer service skills.

Technologies

Microsoft Windows

Benefits

Competitive pay based on experience.
Comprehensive benefits package for full-time employees.
Flexible work schedules including Summer Flex Hours, First Shift, and no weekends.
Paid time off covering sick leave, vacation, personal days, jury duty, holidays, and volunteer time.
Wellness challenges, incentives, and coaching.
Retirement plan options with a company match.
And so much more.

Why join Auer Steel?

Competitive pay based on experience.
Comprehensive benefits package for full-time employees.
Flexible work schedules with Summer Flex Hours, First Shift, and no weekends.
Paid time off including sick, vacation, personal days, jury duty, holidays, and volunteer time.
Wellness challenges, incentives, and coaching.
Retirement plan options with a company match.
And so much more.

What does this position do?

Provide basic troubleshooting and installation assistance for HVAC/R equipment.
Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
Provide technical documentation to contractors, engineers, and other personnel.
Document call information for potential follow-up requirements.
Conduct training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

What is required?

A positive attitude, a desire to help others, and a demeanor that remains steady under pressure.
Exceptional communication and presentation skills.
Basic computer skills, Microsoft Windows.
A desire to learn everything there is to know about assigned products.
Resourcefulness and vision.
3+ years of experience in the installation and service of HVAC/R equipment.
Strong written communication and customer service skills.

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21d ago

HVAC Technical Support Technician

General Filters Inc Novi, MI

Novi, MI

21d ago

$45k - $65k/yr Full time Customer Support HVAC Hvac Technician

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Job Description

General Filters, Inc. is seeking an HVAC technical support technician to provide technical guidance, training, and field support to resolve product and installation issues, while aiding the sales, engineering, and operations teams.

Responsibilities

Handle field inquiries by phone and email, delivering technical expertise to troubleshoot product and installation concerns.
Assess returned units to identify and troubleshoot product or installation failures.
Deliver product and installation training for customer service representatives, sales teams, wholesalers, and contractors.
Lead product and installation seminars and demonstrations.
Assist Customer Service Specialists by handling incoming sales calls and emails.
Support RMA processing and provide technical and sales assistance to walk-in customers.
Participate in sales calls with Sales Department staff and agents.
Support Engineering and Sales in developing product strategies.
Collaborate with the Operations team on corporate product development and quality assurance initiatives.
Communicate product and customer concerns to appropriate corporate personnel.

Requirements

Education: High school diploma or equivalent; an associate degree is preferred.
Experience: HVAC experience is desirable; at least 1 year in HVAC or related products is preferred.
Communication: Excellent verbal and written communication; able to present as a polished professional when engaging with customers.
Work style: Able to thrive in a fast paced environment, stay organized, and respond in a timely manner; capable of managing multiple tasks concurrently.
Technical duties: When not handling calls, contribute to lab testing and engineering support.
Software proficiency: Proficient in Microsoft Office; advanced Excel and strong Outlook; PowerPoint skills are beneficial.
Customer focus: Strong customer service orientation; ability to teach, train, and evaluate others; strong problem-solving and continuous improvement mindset.
Other: Valid driver’s license and automobile insurance.

Technologies

Microsoft Office
PowerPoint
Excel
Outlook

Benefits

Major medical, dental, and vision insurance
401(k) retirement savings plan with company contribution
Company paid long term disability, life insurance, and AD&D insurance
Paid vacation, holidays, and sick days
Annual profit sharing contribution
Annual bonus pay
Annual performance review
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Employment Details

Job Type: Full-time
Location: Novi, MI onsite
Salary: USD 45,000 - 65,000 per year
Experience: HVAC experience 1 year preferred
Education: High School Diploma or Equivalent

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