Odessa, TX

Support Jobs in Odessa, TX

3 jobs found

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18d ago

IT Support Technician II

Texas Tech Univ Health Sciences Ctr Odessa, TX

Odessa, TX

18d ago

$23 - $26/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Texas Tech University Health Sciences Center is hiring an IT Support Technician II to provide hands-on technology support for departments, faculty, staff, and students at its location in Odessa, TX. This onsite role focuses on troubleshooting and assistance across common hardware needs, with additional support and maintenance for select software areas tied to the department or unit.

With a specialization that aligns to departmental requirements, the IT Support Technician II helps ensure end users can effectively use the hardware and software systems supporting day-to-day work and learning.

What you’ll do

Deliver technical support and assistance to departments, faculty, staff, and students, with a focus on basic hardware
Provide some software support and maintenance
Develop specialization in the hardware and software that are relevant to the specific department or unit

Compensation and location

Location: Odessa, TX (onsite)
Pay: USD 23 - 26 per hour

The ideal candidate for this position will be comfortable assisting a broad range of users and supporting both hardware and limited software needs, with responsibility for the systems most important to the team they support.

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1mo ago

DC Technical Support Specialist

Dollar Tree Odessa, TX

Odessa, TX

1mo ago Closed

Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Oct 29, 2026).

Job Description

The DC Technical Support Specialist role supports day-to-day technology operations inside Dollar Tree Distribution Centers, with a focus on keeping computing infrastructure running reliably for on-site users. Working onsite in Odessa, Texas, you will help install, maintain, troubleshoot, and manage IT incidents and service requests through ServiceNow and internal help ticketing and asset systems.

This position also includes hands-on support across networked environments, end-user devices, and DC-specific equipment such as RF and VoicePick solutions. You will collaborate with SSC IT teams and the DC Technical Services team while maintaining accurate records and communicating status to keep service levels on track.

Key responsibilities

Install and configure infrastructure equipment in the Distribution Center using documented guidelines, including hardware and software upgrades for RF equipment, VoicePick equipment, PDT scanners, printers, user hardware, and telecom equipment.
Control access to the computer room to protect facility integrity while enabling maintenance and upgrades.
Maintain an accurate inventory of user hardware, RF, and Voice equipment using help ticketing software, asset management databases, knowledge bases, and other internal tools.
Troubleshoot end-user and network problems, escalating to cross-functional teams as needed.
Manage DC incidents and requests in ServiceNow to meet support needs and SLA expectations.
Submit service requests for new equipment, software, and associate moves, adds, or changes to infrastructure configurations.
Manage computer room inventories and supplies, including spare hardware and peripherals.
Perform preventative maintenance on infrastructure equipment, including label printers (Zebra, HP, Canon) and laser printers.
Provide on-the-job technical training to DC team members and managers to support correct system usage.
Assist Operations, Maintenance, Transportation, and other internal teams with IT-related issues.
Collaborate and provide secondary support for other DC locations within the network.
Recommend process improvements that increase facility and staff efficiency for IT-related technical issues and workflows.
Maintain frequent communication with SSC IT teams, the DC Technical Services team, and the Manager of DC Technical Services.
Keep Help Ticketing and asset management systems current with accurate inventory and working history.
Support the DC RF repair program by getting equipment fixed or replaced when applicable.
Place service calls or tickets with support vendors for printers, data center equipment (HVAC, UPS, Generator), and PC or server hardware.
Build and maintain positive rapport with end users to strengthen perceptions of the IS function.
Provide evening and weekend coverage for special needs, defined procedures, and emergencies as appropriate.
Assist the DC Technical Services Manager with special projects as assigned, and support the Director Technical Services on additional projects as assigned.

Requirements

Education: Associate’s degree in Computer Science, MIS, or a related field, or equivalent experience.
Experience: Minimum 3 years supporting various end users with hardware and software, including procedural problems.
Experience supporting end-user devices in a network environment.
Certifications (preferred, not required): CompTIA A+, CompTIA IT Fundamentals+ (ITF+), Network+, Security+, Linux+, Microsoft MCP/MTA/MCSA/MCSE, Cisco CCT/CCNA.
Application knowledge (preferred): SNOW ticketing system, Microsoft Server O/S, FileZilla, Wireshark, Microsoft Office products, Active Directory, joining computers to the domain, PuTTY (Putty), Kitty, iOS, Linux, Hyper-V, VMWare, SSMS, DHCP, static IP, networking protocols, VIOP applications, file share permissions, Zabbix, SCOM monitoring tools, APC and Vertiv Geist IT environmental monitoring tools, and imaging processes for PC, AP, switches, routers, RF, and voice equipment.
Hardware knowledge (preferred): crimping RJ11, 7 RJ45 cables, wire mapper, wireless air check, USB to serial cable management port connections, multi-meter, and 110/66 punch down tool.
Excellent communication and interpersonal skills; strong troubleshooting skills.
Ability to work autonomously and participate in team activities; customer service orientation.
Schedule: (5) 8-hour days with possible overtime.
Physical requirements: lift and carry up to 50 pounds of IT devices to a height of 3-4 feet; bend, kneel, and sit to set up equipment; ability to access IT equipment on scissor lifts up to 3 stories high.

Technology and equipment

Windows 11
WAN/LAN, servers
Mobile PDT devices and telecommunications
Help ticketing software, asset management databases, knowledge bases, and ServiceNow
Microsoft Server O/S and SNOW ticketing system
FileZilla, Wireshark, Microsoft Office products
Active Directory, PuTTY, Kitty, iOS, Linux, Hyper-V, VMWare, SSMS, DHCP, static IP
Networking protocols, VIOP applications, file share permissions
Zabbix, SCOM monitoring tools, APC and Vertiv Geist IT environmental monitoring tools
Imaging processes for PC, AP, switches, routers, RF, and voice equipment
Crimping RJ11/7 RJ45 cables, wire mapper, wireless air check, USB to serial cable management port connections, multi-meter, 110/66 punch down tool
VoicePick equipment, PDT scanners, Zebra/HP/Canon label printers, laser printers
HVAC, UPS, generator support, RF repair program, scissor lifts

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3mo ago

Part Time Onsite IT Support

Miles IT Odessa, TX

Odessa, TX

3mo ago Closed

$30+/hr Part time Active Directory Computer Skills Customer Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Part-time Onsite IT Support role with Miles IT in Odessa, TX, delivering on-site and technology-implementation support for small and medium businesses with flexible hours and a 30 USD hourly rate.

Responsibilities

Provide on-site support at customer locations within the Metro Area when on-site presence is required.
Troubleshoot and resolve computer and network issues with assistance from remote team members.
Deploy and implement new technology with remote support as needed.
Assess client support needs to identify appropriate technology solutions.
Maintain clear, consistent communication with customers throughout engagements.
Document all work performed and capture relevant technical details for clients.

Requirements

Ability to diagnose and repair hardware and software issues on desktops and servers.
Experience installing and troubleshooting Windows XP, Windows 7, Windows Server 2003/2008, Active Directory, Exchange, and DNS.
End-user and help desk experience with MS Office Suite and other common desktop applications.
Experience troubleshooting network-related issues involving switches and routers.
Configure TCP/IP settings on networks and troubleshoot TCP/IP problems.
Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
Must reside within close proximity to the Metro Area for which you are applying.

Technologies

WinXP
Windows 7
Win2003/2008 Server
Active Directory
Exchange
DNS
TCP/IP
MS Office Suite

Benefits

Flexible schedule

Job Details

Location: On the road, onsite in the Odessa area with client sites in the Metro Area
Job Type: Part-time
Pay: USD 30.00 per hour
Hours: Not guaranteed; recurring assignment every other week; flexible for supplemental income
Role overview: Onsite IT consultant supporting SMB customers with a blend of consulting and hands-on technical work to improve operational efficiency

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Support Jobs in Odessa, TX

IT Support Technician II

DC Technical Support Specialist

Part Time Onsite IT Support

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