Support Jobs in Parma, OH

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IT Support Technician

Vaco LLC Parma, OH

Parma, OH

Today

$28 - $29/hr Contract Application Support Computer Skills Desktop Support

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Job Description

This hands-on onsite IT support role supports clinic and office teams across multiple locations in the Cleveland, OH area. The position is contract-to-hire and emphasizes end-user troubleshooting, ticket resolution, and maintaining reliable technology for day-to-day operations.

Location and Schedule

Location: Parma, OH (onsite), supporting Cleveland, OH multi-site locations.

Schedule: Monday-Friday, onsite.

Employment Type and Compensation

Job Type: Contract-to-hire (6 months).

Pay: $28-$29 per hour.

Key Responsibilities

Provide onsite technical support for clinic and office staff across multiple locations.
Troubleshoot hardware, software, printer, and connectivity issues.
Respond to and resolve support tickets in a timely manner.
Support workstations, laptops, peripherals, and mobile devices.
Assist end users with system access, application support, and technology-related questions.
Coordinate with internal IT teams to resolve escalated issues.
Document troubleshooting steps, resolutions, and technical procedures.
Maintain equipment inventory and perform device deployments.
Support day-to-day clinic operations by ensuring technology remains functional and reliable.

Requirements

Experience: 3+ years of hands-on IT Support, Help Desk, Desktop Support, or Technical Support experience.
Experience working directly with end users in an onsite support environment.
Familiarity with ticketing platforms such as ServiceNow or similar ITSM tools.
Strong troubleshooting skills across hardware, software, and common business applications.
Excellent customer service and communication skills.
Ability to prioritize multiple requests and work independently.
Reliable transportation and willingness to travel between local sites as needed.

Technologies

ServiceNow

Preferred Experience

Healthcare IT environment experience.
Multi-site support experience.
Networking or connectivity troubleshooting experience.
Device deployment and inventory management experience.

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