IT Support Technician

This hands-on onsite IT support role supports clinic and office teams across multiple locations in the Cleveland, OH area. The position is contract-to-hire and emphasizes end-user troubleshooting, ticket resolution, and maintaining reliable technology for day-to-day operations.

Location and Schedule

Location: Parma, OH (onsite), supporting Cleveland, OH multi-site locations.

Schedule: Monday-Friday, onsite.

Employment Type and Compensation

Job Type: Contract-to-hire (6 months).

Pay: $28-$29 per hour.

Key Responsibilities

• Provide onsite technical support for clinic and office staff across multiple locations.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Respond to and resolve support tickets in a timely manner.
• Support workstations, laptops, peripherals, and mobile devices.
• Assist end users with system access, application support, and technology-related questions.
• Coordinate with internal IT teams to resolve escalated issues.
• Document troubleshooting steps, resolutions, and technical procedures.
• Maintain equipment inventory and perform device deployments.
• Support day-to-day clinic operations by ensuring technology remains functional and reliable.

Requirements

• Experience: 3+ years of hands-on IT Support, Help Desk, Desktop Support, or Technical Support experience.
• Experience working directly with end users in an onsite support environment.
• Familiarity with ticketing platforms such as ServiceNow or similar ITSM tools.
• Strong troubleshooting skills across hardware, software, and common business applications.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests and work independently.
• Reliable transportation and willingness to travel between local sites as needed.

Technologies

• ServiceNow

Preferred Experience

• Healthcare IT environment experience.
• Multi-site support experience.
• Networking or connectivity troubleshooting experience.
• Device deployment and inventory management experience.