The IT Support Specialist role with FC SERVICES LLC is an on-site position in Pembroke Pines, FL that also includes remote support when needed. This customer service–oriented technical position supports the Fire Department across multiple fire station locations and public safety facilities, helping maintain reliable technology for both emergency response and day-to-day operations.
Working primarily from office facilities with occasional travel between City locations, you will act as a key point of contact for helpdesk requests, troubleshoot end-user and network issues, and assist with device deployments and upgrades.
Key Responsibilities
- Serve as the primary IT support resource for the Fire Department, supporting personnel and systems across multiple fire stations and Fire Department facilities.
- Provide on-site and remote technical support for mission-critical public safety systems, devices, and applications.
- Respond to Helpdesk requests, document incidents, and provide follow-up support until issues are resolved or escalated.
- Deploy, configure, maintain, and troubleshoot computers, mobile devices, printers, phones, and related IT equipment.
- Assist Fire Department staff with technology use and basic troubleshooting of hardware and software.
- Troubleshoot network connectivity and end-user issues in a multi-site environment.
- Assist with software and hardware installations, upgrades, and replacements.
- Provide off-hours, on-call, and emergency IT support as required.
- Support IT disaster recovery and emergency response efforts.
- Assist other City departments as operational needs require.
- Perform related duties as assigned.
Required Qualifications
- Bachelor’s degree from an accredited college or university in information systems, computer science, or a closely related field. An equivalent combination of education, training, and progressively responsible experience may be considered in lieu of the degree.
- Minimum of five (5) years of hands-on experience providing end-user technical support in a professional IT environment, including hardware, software, and peripheral troubleshooting.
- Demonstrated experience supporting Windows-based desktops, laptops, mobile devices, printers, and standard office productivity applications.
- Working knowledge of basic networking concepts, including TCP/IP and LAN/WAN connectivity and troubleshooting.
- Ability to diagnose technical problems, analyze root causes, and implement effective solutions in a timely manner.
- Strong customer service skills with clear communication of technical information to non-technical users.
- Ability to work independently, manage multiple priorities, and respond effectively in time-sensitive or emergency situations.
- Valid State of Florida driver’s license and ability to travel between multiple Fire Department and City locations.
- Ability to obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) certification.
- Ability to pass a background investigation, fingerprinting, and drug screening.
Technologies
- Windows-based desktops and laptops
- Mobile devices
- Printers
- TCP/IP
- LAN/WAN
Benefits
- Medical, dental and vision coverage
- Disability
- Life insurance
- 401(k) retirement plan
- Benefits offered to full-time employees (30+ hours per week)
Preferred Qualifications
- Public sector or public safety IT experience
- Experience supporting multi-site environments
- Strong customer service and communication skills
Work Environment and Physical Demands
- Primarily sedentary work requiring prolonged periods of sitting at a desk and working on a computer.
- Regular interaction with co-workers to troubleshoot issues.
- Frequent use of hands to operate and control office equipment such as computers, phones, and other standard office tools.
- Accessing under desks to connect cables or troubleshoot hardware may require bending and stooping.
- Moving computer equipment, printers, or other peripherals may be necessary, potentially requiring lifting and carrying objects up to 30-40 pounds.
- Occasional walking, standing, bending, or reaching may be required.
- Professional office environment with moderate noise levels and controlled temperatures.
Equal Employment Opportunity: FC SERVICES LLC is an equal employment opportunity employer, and qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status, or any other protected characteristic. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Drug-Free Workplace: In compliance with the Drug-Free Workplace Act of 1988, FC SERVICES LLC maintains a commitment to a safe, quality-oriented, and productive work environment and requires adherence to drug and alcohol-free workplace standards.
Salary: USD 31 per hourly. Minimum experience: 5 years. Location: Pembroke Pines, FL (onsite).
