Desktop Support Technician

FC SERVICES LLC is hiring a Desktop Support Technician for an onsite role in Pembroke Pines, FL. Reporting under the general direction of the Manager of Technical Services, this position focuses on maintaining desktop computing equipment and resolving technical issues within the City’s environment.

Role overview

You will support day-to-day desktop operations, including maintenance of computers and peripherals, installation and configuration of software, and troubleshooting problems across hardware, software, and connected devices. Work is guided through the City’s support process and coordinated using ticketing and helpdesk tools.

Responsibilities

• Install, test, and make software available to appropriate users
• Ensure anti-virus software is installed, properly configured, regularly updated, and functioning correctly on all PCs
• Track, prioritize, and document requests using Track-IT
• Install, add, test, troubleshoot, repair, move, change-out, maintain, and upgrade PC’s, laptops, printers, and other peripherals
• Diagnose and troubleshoot hardware failures
• Repair and upgrade computers across both software and hardware components
• Coordinate with external support agencies to resolve faults speedily
• Coordinate with designated personnel responsible for maintaining inventory
• Maintain computer peripheral equipment such as printers, scanners, projectors, and whiteboards
• Provide technical support using remote control and Windows administration tools
• Communicate support details to personnel in a support-driven, customer-oriented manner through the TSG Helpdesk

Requirements

• Bachelor’s degree from an accredited college or university in Computer Science, or an Associate degree in Computer Science/Information Technology (or equivalent), plus two (2) years of work experience with micro computing hardware and software, or an equivalent combination of training and experience
• Experience using and troubleshooting Windows XP, Windows 7, and MS Office 2007 and higher (Excel, MS Word, Access, and PowerPoint), plus various industry-related software
• Microsoft Certified Desktop Support Technician (MCDST) preferred but not required
• Troubleshoot access to files and folders
• Troubleshoot connecting to local and network print devices
• Troubleshoot system startup and user logon problems
• Perform and troubleshoot installation of current Windows Operating Systems
• Configure and troubleshoot hardware devices and drivers, storage devices, display devices, and protocols
• Knowledge of Virtual Desktop Environments (VM View and/or XenDesk)
• Knowledge of PC hardware and software systems (Lenovo and HP)
• Knowledge of ticket tracking systems (preferably Track-IT)
• Knowledge of networking and local area networking
• Awareness of current hardware and software trends
• Strong analytical skills and problem-solving methods
• Ability to communicate effectively in writing and verbally, including concise and clear reports
• Ability to explain technical information to non-technical personnel

Technologies

• Track-IT
• TSG Helpdesk
• Anti-virus software
• Windows XP, Windows 7, and Windows Operating Systems
• MS Office 2007 (Excel, MS Word, Access, PowerPoint)
• Remote control and Windows administration tools
• Virtual Desktop Environments (VM View and/or XenDesk)
• Lenovo and HP
• Local and network print devices
• Local area networking

Compensation and schedule context

The position offers USD 24 per hour, with an onsite work location in Pembroke Pines, FL. Full-time benefits are offered to employees working 30+ hours per week.

Benefits

• Medical, dental and vision coverage
• Disability
• Life insurance
• 401(k) retirement plan

Physical demands and work environment

• Primarily sedentary work, involving prolonged periods of sitting at a desk and working on a computer
• Regular interaction with co-workers to troubleshoot issues
• Frequent use of hands to operate and control office equipment such as computers, phones, and standard office tools
• Accessing under desks to connect cables or troubleshoot hardware may require bending and stooping
• Moving computer equipment, printers, or other peripherals may require lifting and carrying objects up to 30-40 pounds
• Occasional walking, standing, bending, or reaching may be required
• Professional office environment with moderate noise levels and controlled temperatures