Support Jobs in Peoria, IL

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1d ago

Digital Technical Support Engineer – Construction Technology

Caterpillar Peoria, IL

Peoria, IL

1d ago

$98k - $146k/yr Full time Application Support Business Systems Construction Software

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Job Description

Caterpillar offers a comprehensive benefits package and a collaborative, hands-on culture. This on-site role in Peoria, IL provides a competitive salary range of $97,530 to $146,290 per year. The Digital Technical Support Engineer supports identification, investigation, monitoring, and resolution of customer issues across Construction Industries products, onboard new offerings, and maintain escalation paths and product knowledge to help customers succeed.

Benefits

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

Responsibilities

Provide support for technical tasks related to business processes and applications
Assist in gathering and analyzing business requirements and identifying technical gaps
Participate in troubleshooting, root cause analysis, and issue resolution
Adhere to defined processes for risk assessment, corrective actions, and quality checks
Share customer feedback with internal teams to drive product and service improvements
Support onboarding of new products into Construction Industries Helpline
Stay current on product updates, releases, and system changes to ensure effective support coverage
Develop and maintain healthy working relationships with partner technical support personnel and serve as the primary escalation point for technical issues

Requirements

Customer focus: ability to align solutions with customer needs and translate those insights into customized customer outcomes
Effective communications: ability to transmit and interpret ideas clearly using appropriate communication methods
Systems thinking: understanding interdependencies within systems to design coordinated solutions
Business intelligence: knowledge of using processes and technologies to collect, analyze, and provide data for decisions
Application design and architecture: familiarity with translating requirements into technical designs using basic design methodologies
Technical troubleshooting: ability to anticipate, recognize, and resolve issues across hardware, software, applications, or operations

Technologies

Salesforce
MS Dynamics

Location

Peoria, IL (onsite)

Salary

USD 97,530 - 146,290 per year

Posting dates

July 29, 2026 - August 14, 2026

Considerations for top candidates

Experience with documentation and knowledge sharing
Experience with Earthmoving and Heavy Equipment technology including Grade Control (2D/3D) and Payload
Experience with Detect & Safety Systems
Familiarity with Cat Command, Product Link, VisionLink, and technical knowledge of Cat machines, engines, and generators
Mechanical aptitude and the ability to understand machine systems, components, and operational behavior (preferred)
Experience with CRM tools, preferably Salesforce or MS Dynamics

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