Digital Technical Support Engineer – Construction Technology

Caterpillar offers a comprehensive benefits package and a collaborative, hands-on culture. This on-site role in Peoria, IL provides a competitive salary range of $97,530 to $146,290 per year. The Digital Technical Support Engineer supports identification, investigation, monitoring, and resolution of customer issues across Construction Industries products, onboard new offerings, and maintain escalation paths and product knowledge to help customers succeed.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Responsibilities

• Provide support for technical tasks related to business processes and applications
• Assist in gathering and analyzing business requirements and identifying technical gaps
• Participate in troubleshooting, root cause analysis, and issue resolution
• Adhere to defined processes for risk assessment, corrective actions, and quality checks
• Share customer feedback with internal teams to drive product and service improvements
• Support onboarding of new products into Construction Industries Helpline
• Stay current on product updates, releases, and system changes to ensure effective support coverage
• Develop and maintain healthy working relationships with partner technical support personnel and serve as the primary escalation point for technical issues

Requirements

• Customer focus: ability to align solutions with customer needs and translate those insights into customized customer outcomes
• Effective communications: ability to transmit and interpret ideas clearly using appropriate communication methods
• Systems thinking: understanding interdependencies within systems to design coordinated solutions
• Business intelligence: knowledge of using processes and technologies to collect, analyze, and provide data for decisions
• Application design and architecture: familiarity with translating requirements into technical designs using basic design methodologies
• Technical troubleshooting: ability to anticipate, recognize, and resolve issues across hardware, software, applications, or operations

Technologies

• Salesforce
• MS Dynamics

Location

Peoria, IL (onsite)

Salary

USD 97,530 - 146,290 per year

Posting dates

July 29, 2026 - August 14, 2026

Considerations for top candidates

• Experience with documentation and knowledge sharing
• Experience with Earthmoving and Heavy Equipment technology including Grade Control (2D/3D) and Payload
• Experience with Detect & Safety Systems
• Familiarity with Cat Command, Product Link, VisionLink, and technical knowledge of Cat machines, engines, and generators
• Mechanical aptitude and the ability to understand machine systems, components, and operational behavior (preferred)
• Experience with CRM tools, preferably Salesforce or MS Dynamics