Construction Software

Construction Software Support Jobs

2 jobs found

1mo ago

Digital Technical Support Engineer – Construction Technology

Caterpillar Peoria, IL

Peoria, IL

1mo ago Closed

$98k - $146k/yr Full time Application Support Business Systems Construction Software

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Caterpillar offers a comprehensive benefits package and a collaborative, hands-on culture. This on-site role in Peoria, IL provides a competitive salary range of $97,530 to $146,290 per year. The Digital Technical Support Engineer supports identification, investigation, monitoring, and resolution of customer issues across Construction Industries products, onboard new offerings, and maintain escalation paths and product knowledge to help customers succeed.

Benefits

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

Responsibilities

Provide support for technical tasks related to business processes and applications
Assist in gathering and analyzing business requirements and identifying technical gaps
Participate in troubleshooting, root cause analysis, and issue resolution
Adhere to defined processes for risk assessment, corrective actions, and quality checks
Share customer feedback with internal teams to drive product and service improvements
Support onboarding of new products into Construction Industries Helpline
Stay current on product updates, releases, and system changes to ensure effective support coverage
Develop and maintain healthy working relationships with partner technical support personnel and serve as the primary escalation point for technical issues

Requirements

Customer focus: ability to align solutions with customer needs and translate those insights into customized customer outcomes
Effective communications: ability to transmit and interpret ideas clearly using appropriate communication methods
Systems thinking: understanding interdependencies within systems to design coordinated solutions
Business intelligence: knowledge of using processes and technologies to collect, analyze, and provide data for decisions
Application design and architecture: familiarity with translating requirements into technical designs using basic design methodologies
Technical troubleshooting: ability to anticipate, recognize, and resolve issues across hardware, software, applications, or operations

Technologies

Salesforce
MS Dynamics

Location

Peoria, IL (onsite)

Salary

USD 97,530 - 146,290 per year

Posting dates

July 29, 2026 - August 14, 2026

Considerations for top candidates

Experience with documentation and knowledge sharing
Experience with Earthmoving and Heavy Equipment technology including Grade Control (2D/3D) and Payload
Experience with Detect & Safety Systems
Familiarity with Cat Command, Product Link, VisionLink, and technical knowledge of Cat machines, engines, and generators
Mechanical aptitude and the ability to understand machine systems, components, and operational behavior (preferred)
Experience with CRM tools, preferably Salesforce or MS Dynamics

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1mo ago

Desktop Support [10+ Years Exp W/ AD, SCCM, 5 + years W/Autodesk, Bentley]

Software Technology Inc Lycoming County, PA

Lycoming County, PA

1mo ago Closed

Part time Active Directory Batch Scripting BIM

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Software Technology Inc is seeking a seasoned Desktop Support professional for a hybrid role based in Lycoming County, Pennsylvania. The position demands a substantial IT background, including 15+ years of experience with core infrastructure and a strong focus on Active Directory and SCCM, plus hands-on work with Autodesk and Bentley products. This is a six-month-plus contract with part-time telework options, designed to support CADD-heavy workflows and enterprise environments while offering flexible scheduling.

Responsibilities

Create software installation packages for SCCM with an emphasis on Bentley products, following approved tools and processes.
Download and prepare vendor software for packaging.
Conduct test installations of out-of-the-box software to verify readiness.
Choose appropriate installation methods, including batch or PowerShell scripting.
Develop installation scripts according to established standards and best practices.
Test and validate completed packages prior to distribution.
Deliver finalized packages to the SCCM team for Software Center testing.
Coordinate with technical leads, business users, and project managers during testing of software packages.
Collaborate with testers to refine and improve the end-user experience.
Address and resolve questions or issues that arise during testing.
Resolve or assist in resolving cross-application technical issues.
Provide support for end-user installation or deployment problems.
Manage and update Active Directory groups relevant to CADD Support.
Research and recommend hardware purchases when required.
Provide clear, accurate, and timely status updates.
Demonstrate strong written and verbal communication skills.
Work effectively in a team environment to meet shared objectives and share knowledge across teams.
Complete assigned tasks within established time estimates and follow quality standards and procedures.
Develop, refine, and document expert practices and standards; ensure documentation is accurate and current.
Identify, track, and resolve issues, risks, and action items, staying informed about industry trends and emerging tools.
Proactively anticipate and resolve issues impacting the team.
Develop and support plotting solutions across various CADD applications.
Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (five years of experience).
Package PennDOT Workspace for posting to the public CADD Resources site and guide Business Partners on implementing PennDOT workspace resources in their environments.
Maintain and administer ProjectWise on-premises server infrastructure, supporting four ProjectWise environments across three Windows servers each.
Maintain SQL databases associated with ProjectWise datasources and manage project creation and access control.
Develop and implement new ProjectWise features (workflows, states) and test product upgrades.
Establish onboarding methods for Business Partners to use ProjectWise and administer partner access and permissions.
Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.

Requirements

Windows Desktop OS proficiency
Windows Server experience
Active Directory: 10+ years
SCCM: 10+ years
Autodesk products: 5+ years
Bentley products: 5+ years
MS Office
Scripting capabilities
15+ years of IT experience

Technologies

Active Directory
SCCM
Autodesk
Bentley
Windows Desktop OS
Windows Server
MS Office
PowerShell
Batch scripting
ProjectWise
OpenRoads Designer
OpenBridge Designer
MicroStation
SQL
Software Center
PennDOT Workspace

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Construction Software Support Jobs

Digital Technical Support Engineer – Construction Technology

Desktop Support [10+ Years Exp W/ AD, SCCM, 5 + years W/Autodesk, Bentley]

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