Support Jobs in Pewaukee, WI

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Helpdesk Technician

Urban Manufacturing Inc Pewaukee, WI

Pewaukee, WI

Today

$45k - $65k/yr Full time Application Support Computer Skills Desktop Support

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Job Description

Urban Manufacturing Inc is hiring a customer-focused IT Helpdesk Technician onsite in Pewaukee, WI to support day-to-day technology needs across the organization.

Responsibilities

Deliver fast, courteous Tier-1 and Tier-2 technical support via phone, email, and in person
Log, prioritize, and work through helpdesk tickets while keeping users updated on progress and outcomes
Configure, set up, and deploy desktop and laptop hardware, peripherals, and software for new and existing staff
Support key environments including Windows, Microsoft 365, and core business applications
Assist with server and network administration, basic program customization, and routine system updates and patching
Maintain accurate inventory records for computer hardware and peripherals, including equipment assignments and locations
Provide guidance and user enablement for software applications and best practices
Coordinate with third-party vendors and service providers to troubleshoot and resolve more complex technical issues

Requirements

Associate’s degree in computer science, Information Technology, or a related field (or an equivalent combination of education and hands-on experience)
2–5 years of hands-on experience in desktop/PC support, hardware/software deployment, and helpdesk ticket management
Strong working knowledge of Windows 10/11 and Microsoft 365
Experience with electronic document management/scanning systems, peripheral setup, basic network/server administration, and hardware troubleshooting
Excellent communication skills, including the ability to explain technical concepts clearly to non-technical team members
Strong organization, attention to detail, and time management skills

Technologies

Windows 10
Windows 11
Microsoft 365

Compensation

USD 45,000 - 65,000 per year

Benefits

Comprehensive Health, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) and Paid Holidays
Career growth and skill development opportunities in an expanding facility
Employee assistance program
Life insurance
Professional development assistance
Retirement plan
Tuition reimbursement
Health insurance
Dental insurance
Vision insurance

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