Support Jobs in Pleasant Prairie, WI

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2d ago

Technical Support Specialist

SAVECO North America, Inc. Pleasant Prairie, WI

Pleasant Prairie, WI

2d ago

$36 - $40/hr Full time CRM Customer Service Customer Support

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Job Description

Join SAVECO North America, Inc. in Pleasant Prairie, Wisconsin as an onsite Technical Support Specialist and grow within a collaborative, customer-focused team. This role emphasizes professional development, proactive service, and a commitment to continuous improvement. Earn a competitive hourly wage of $36.00 to $40.00, plus a robust benefits package that supports your health, finances, and work-life balance.

Benefits

401(k) plan with company match
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Parental leave
Employee assistance program
Professional development assistance
Retirement plan options

Location and compensation

This is an onsite role based in Pleasant Prairie, WI. The position pays USD 36.00 to 40.00 per hour.

Responsibilities

Serve as the primary contact for technical support inquiries about Saveco equipment and systems.
Provide remote troubleshooting for mechanical and electrical issues as needed.
Direct and coordinate customer requests with Service, Aftermarket Parts, Project Management, and Sales teams.
Assist customers with maintenance, repairs, installations, and operational guidance for equipment.
Create and refine technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to deliver technical assistance.
Contribute to training for internal staff and customers on operation, maintenance, and new product lines.
Build strong customer relationships through professional communication and responsive service.
Handle challenging customer situations with professionalism and a solution-focused approach.
Identify recurring service issues and suggest continuous improvement initiatives.
Maintain accurate records of support activities, communications, and resolutions.
Take on additional duties as assigned.

Requirements

Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems.
3–5 years in technical support or mechanical/electrical troubleshooting.
Strong knowledge of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication with a customer service mindset.
Strong organizational and multitasking abilities to manage competing priorities.
Ability to collaborate effectively across departments and levels.
Ability to work independently while contributing to a team environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed.
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience with industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Work environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support setting focused on customer success and continuous improvement

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