Pleasant Prairie, WI

Support Jobs in Pleasant Prairie, WI

3 jobs found

Include remote jobs

1d ago

Field Support / Desktop Support

Noblesoft Technologies Inc Pleasant Prairie, WI

Pleasant Prairie, WI

1d ago

$21 - $22/hr Full time End User Support Hardware Support Help Desk Support

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Job Description

The Field Support / Desktop Support role supports end-user technology and on-site infrastructure as part of Noblesoft Technologies Inc. The position is based in Pleasant Prairie, WI and requires hands-on troubleshooting across desktop, mobile, and meeting room device environments.

Role Overview

This is an in-person Field Support and Desktop Support position requiring 3+ years of relevant experience. The role includes support for a range of hardware and device types, as well as knowledge of common service management systems and productivity platforms.

Key Responsibilities

Hardware Support for PC systems, including desktops and laptops.
Tablet support for Windows, Apple, and Android devices.
Printer support covering network printers and desk printers.
Mobile and desk telephony support for smart phones and desk phones.
Video conference room device support including audio and video equipment.

Required Qualifications

Relevant Experience: 3 years minimum.
Certification: A+ Hardware.
Certification (preferred): Microsoft.
Certification (preferred): ITIL.
Certification (preferred): CCNA.
Communication skills: excellent communication with strong ability to read, write, and speak.

Technologies and Tools

Windows OS
MS Office
O365
Mac OS (preferred)
ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Pay and Schedule

Hourly rate: $21.00 to $22.00 per hour.
Expected hours: 40.0 hours per week.

Work Location

This position is in person in Pleasant Prairie, WI.

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1d ago

Desktop Support/FSO

Resource Logistics, Inc. Pleasant Prairie, WI

Pleasant Prairie, WI

1d ago

$24 - $25/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Resource Logistics, Inc. is hiring a Desktop Support/FSO professional for an onsite role in Pleasant Prairie, WI. This position supports field services operations by handling hands-on hardware and software tasks, imaging and reimaging, ticket-based issue resolution, and remote connectivity as needed, with no work-from-home option.

Onsite Responsibilities

Provide on-call support during off-office hours (5:00 PM to 8:00 AM), plus weekends (Sat/Sun) and public holidays for P1/P2 tickets or scheduled activities (overtime will be handled).
Work from the office daily (no WFH).
Travel to a nearby site when required (mileage will be handled).
Disconnect and reconnect computer workstations, peripherals, and phone equipment.
Perform hands-on imaging and reimaging of Windows operating systems for desktop and laptop computers.
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Provision operating systems and software on workstations and laptops by using documentation and knowledge articles, and troubleshoot common issues.
Use remote desktop connectivity applications to support users and resolve issues remotely.
Use imaging utilities such as Ghost and SCCM.
Deliver and set up PC equipment for end users.
Accept assignments and document work through a trouble ticketing system, complete requests, and verify customer satisfaction.
Provision and support wireless devices (for example, Blackberry, Android, and iPhone).
Manage IMACD and perform asset inventory work.
Safely move equipment point to point using wheeled carts and vehicles.
Move, lift, and carry up to 50 lbs.
Demonstrate proficiency with Microsoft OS and Microsoft applications.

Required Experience & Certifications

Relevant Experience: 3 years minimum.
License/Certification (required): A+ Hardware, Microsoft.
License/Certification (required): ITIL Certification, CCNA.
Certification (preferred): Microsoft (preferred), ITIL (Preferred), CCNA (preferred).

Technology Stack

Windows OS, MS Office, O365, Mac OS
ServiceNow
IMACD, Ghost, SCCM
Remote desktop connectivity applications

Hardware & Device Support Scope

PCs (desktop and laptop)
Tablets (Windows, Apple, Android)
Printers (network and desk)
Smart phones
Desk phones
Video conference room devices (audio and video)

Ticketing System

ServiceNow, including IM, SRM, AMDB, CMDB, and Knowledge Management

Role Details

Location: Pleasant Prairie, WI (onsite)
Compensation: USD 24 - 25 per hour
Work Arrangement: Onsite, daily office work with on-call coverage

Communication

Excellent communication skills, including reading, writing, and speaking

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3mo ago

Technical Support Specialist

SAVECO North America, Inc. Pleasant Prairie, WI

Pleasant Prairie, WI

3mo ago Closed

$36 - $40/hr Full time CRM Customer Service Customer Support

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

Join SAVECO North America, Inc. in Pleasant Prairie, Wisconsin as an onsite Technical Support Specialist and grow within a collaborative, customer-focused team. This role emphasizes professional development, proactive service, and a commitment to continuous improvement. Earn a competitive hourly wage of $36.00 to $40.00, plus a robust benefits package that supports your health, finances, and work-life balance.

Benefits

401(k) plan with company match
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Parental leave
Employee assistance program
Professional development assistance
Retirement plan options

Location and compensation

This is an onsite role based in Pleasant Prairie, WI. The position pays USD 36.00 to 40.00 per hour.

Responsibilities

Serve as the primary contact for technical support inquiries about Saveco equipment and systems.
Provide remote troubleshooting for mechanical and electrical issues as needed.
Direct and coordinate customer requests with Service, Aftermarket Parts, Project Management, and Sales teams.
Assist customers with maintenance, repairs, installations, and operational guidance for equipment.
Create and refine technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to deliver technical assistance.
Contribute to training for internal staff and customers on operation, maintenance, and new product lines.
Build strong customer relationships through professional communication and responsive service.
Handle challenging customer situations with professionalism and a solution-focused approach.
Identify recurring service issues and suggest continuous improvement initiatives.
Maintain accurate records of support activities, communications, and resolutions.
Take on additional duties as assigned.

Requirements

Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems.
3–5 years in technical support or mechanical/electrical troubleshooting.
Strong knowledge of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication with a customer service mindset.
Strong organizational and multitasking abilities to manage competing priorities.
Ability to collaborate effectively across departments and levels.
Ability to work independently while contributing to a team environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed.
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience with industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Work environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support setting focused on customer success and continuous improvement

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Support Jobs in Pleasant Prairie, WI

Field Support / Desktop Support

Desktop Support/FSO

Technical Support Specialist

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