Desktop Support/FSO

Resource Logistics, Inc. is hiring a Desktop Support/FSO professional for an onsite role in Pleasant Prairie, WI. This position supports field services operations by handling hands-on hardware and software tasks, imaging and reimaging, ticket-based issue resolution, and remote connectivity as needed, with no work-from-home option.

Onsite Responsibilities

• Provide on-call support during off-office hours (5:00 PM to 8:00 AM), plus weekends (Sat/Sun) and public holidays for P1/P2 tickets or scheduled activities (overtime will be handled).
• Work from the office daily (no WFH).
• Travel to a nearby site when required (mileage will be handled).
• Disconnect and reconnect computer workstations, peripherals, and phone equipment.
• Perform hands-on imaging and reimaging of Windows operating systems for desktop and laptop computers.
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Provision operating systems and software on workstations and laptops by using documentation and knowledge articles, and troubleshoot common issues.
• Use remote desktop connectivity applications to support users and resolve issues remotely.
• Use imaging utilities such as Ghost and SCCM.
• Deliver and set up PC equipment for end users.
• Accept assignments and document work through a trouble ticketing system, complete requests, and verify customer satisfaction.
• Provision and support wireless devices (for example, Blackberry, Android, and iPhone).
• Manage IMACD and perform asset inventory work.
• Safely move equipment point to point using wheeled carts and vehicles.
• Move, lift, and carry up to 50 lbs.
• Demonstrate proficiency with Microsoft OS and Microsoft applications.

Required Experience & Certifications

• Relevant Experience: 3 years minimum.
• License/Certification (required): A+ Hardware, Microsoft.
• License/Certification (required): ITIL Certification, CCNA.
• Certification (preferred): Microsoft (preferred), ITIL (Preferred), CCNA (preferred).

Technology Stack

• Windows OS, MS Office, O365, Mac OS
• ServiceNow
• IMACD, Ghost, SCCM
• Remote desktop connectivity applications

Hardware & Device Support Scope

• PCs (desktop and laptop)
• Tablets (Windows, Apple, Android)
• Printers (network and desk)
• Smart phones
• Desk phones
• Video conference room devices (audio and video)

Ticketing System

• ServiceNow, including IM, SRM, AMDB, CMDB, and Knowledge Management

Role Details

• Location: Pleasant Prairie, WI (onsite)
• Compensation: USD 24 - 25 per hour
• Work Arrangement: Onsite, daily office work with on-call coverage

Communication

• Excellent communication skills, including reading, writing, and speaking