Technical Support Specialist

Join SAVECO North America, Inc. in Pleasant Prairie, Wisconsin as an onsite Technical Support Specialist and grow within a collaborative, customer-focused team. This role emphasizes professional development, proactive service, and a commitment to continuous improvement. Earn a competitive hourly wage of $36.00 to $40.00, plus a robust benefits package that supports your health, finances, and work-life balance.

Benefits

• 401(k) plan with company match
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Parental leave
• Employee assistance program
• Professional development assistance
• Retirement plan options

Location and compensation

This is an onsite role based in Pleasant Prairie, WI. The position pays USD 36.00 to 40.00 per hour.

Responsibilities

• Serve as the primary contact for technical support inquiries about Saveco equipment and systems.
• Provide remote troubleshooting for mechanical and electrical issues as needed.
• Direct and coordinate customer requests with Service, Aftermarket Parts, Project Management, and Sales teams.
• Assist customers with maintenance, repairs, installations, and operational guidance for equipment.
• Create and refine technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
• Develop service reports, support metrics, and operational analyses.
• Collaborate with Field Service Engineers and Project Managers to deliver technical assistance.
• Contribute to training for internal staff and customers on operation, maintenance, and new product lines.
• Build strong customer relationships through professional communication and responsive service.
• Handle challenging customer situations with professionalism and a solution-focused approach.
• Identify recurring service issues and suggest continuous improvement initiatives.
• Maintain accurate records of support activities, communications, and resolutions.
• Take on additional duties as assigned.

Requirements

• Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems.
• 3–5 years in technical support or mechanical/electrical troubleshooting.
• Strong knowledge of mechanical screening equipment, mechanical systems, and electrical schematics.
• Ability to read and interpret mechanical drawings and electrical diagrams.
• Excellent verbal and written communication with a customer service mindset.
• Strong organizational and multitasking abilities to manage competing priorities.
• Ability to collaborate effectively across departments and levels.
• Ability to work independently while contributing to a team environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with ERP systems, CRM platforms, or service management software is a plus.
• Adaptability to changing priorities, schedules, and operational requirements.
• Willingness to travel approximately 10–20% within a multi-state region as needed.
• Strong analytical and problem-solving abilities.
• Hands-on mechanical and electrical troubleshooting experience.
• Experience with industrial or water/wastewater equipment preferred.
• Commitment to delivering exceptional customer support and service excellence.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• ERP systems
• CRM platforms
• Service management software

Work environment

• Combination of office and field-based support activities
• Occasional travel to customer sites for troubleshooting, installation assistance, and training
• Collaborative, fast-paced technical support setting focused on customer success and continuous improvement