Field Support / Desktop Support
Job Description
The Field Support / Desktop Support role supports end-user technology and on-site infrastructure as part of Noblesoft Technologies Inc. The position is based in Pleasant Prairie, WI and requires hands-on troubleshooting across desktop, mobile, and meeting room device environments.
Role Overview
This is an in-person Field Support and Desktop Support position requiring 3+ years of relevant experience. The role includes support for a range of hardware and device types, as well as knowledge of common service management systems and productivity platforms.
Key Responsibilities
- Hardware Support for PC systems, including desktops and laptops.
- Tablet support for Windows, Apple, and Android devices.
- Printer support covering network printers and desk printers.
- Mobile and desk telephony support for smart phones and desk phones.
- Video conference room device support including audio and video equipment.
Required Qualifications
- Relevant Experience: 3 years minimum.
- Certification: A+ Hardware.
- Certification (preferred): Microsoft.
- Certification (preferred): ITIL.
- Certification (preferred): CCNA.
- Communication skills: excellent communication with strong ability to read, write, and speak.
Technologies and Tools
- Windows OS
- MS Office
- O365
- Mac OS (preferred)
- ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
Pay and Schedule
- Hourly rate: $21.00 to $22.00 per hour.
- Expected hours: 40.0 hours per week.
Work Location
This position is in person in Pleasant Prairie, WI.
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