Support Jobs in Providence, RI

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IT Help Desk Technician

RhodeWay Financial Providence, RI 🇺🇸 Remote

Providence, RI

Today

$65k - $102k/yr Full time Application Support Computer Skills Desktop Support

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Job Description

RhodeWay Financial is hiring an IT Help Desk Technician to deliver day-to-day technical support for internal employees, including troubleshooting and onboarding assistance.

Responsibilities

Provide first-level technical support via email, phone, and support tickets
Troubleshoot hardware, software, and network connectivity issues
Assist with installation, configuration, and maintenance of computer systems and applications
Manage user accounts, passwords, and access permissions
Record support requests, resolutions, and technical procedures
Escalate more complex technical issues to senior IT staff as needed
Support system updates, patches, and routine maintenance
Help with on-boarding by setting up devices and providing system access for new employees

Requirements

High school diploma or equivalent; Associate or Bachelor's degree in IT or a related field preferred
Prior experience in technical support or help desk roles is an advantage
Basic understanding of operating systems such as Windows or macOS
Familiarity with common office software and remote support tools
Strong troubleshooting and problem-solving skills
Good communication and customer service abilities
Ability to handle and prioritize multiple support requests efficiently

Technologies

Windows, macOS
TCP/IP, DNS
Wi-Fi troubleshooting
Ticketing systems and IT service management tools
Remote support tools

Preferred Skills

Networking fundamentals, including TCP/IP, DNS, and Wi-Fi troubleshooting
Experience using ticketing systems or IT service management tools
Relevant IT certifications such as CompTIA A+ or equivalent

Location & Work Arrangement

Providence, RI with remote work
Fully remote role with a collaborative IT support team

Compensation

USD 65,000 - 102,400 per year

Benefits

Competitive compensation
Remote work flexibility
Training and professional development opportunities
Supportive and organized work environment

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