IT Help Desk Technician

RhodeWay Financial is hiring an IT Help Desk Technician to deliver day-to-day technical support for internal employees, including troubleshooting and onboarding assistance.

Responsibilities

• Provide first-level technical support via email, phone, and support tickets
• Troubleshoot hardware, software, and network connectivity issues
• Assist with installation, configuration, and maintenance of computer systems and applications
• Manage user accounts, passwords, and access permissions
• Record support requests, resolutions, and technical procedures
• Escalate more complex technical issues to senior IT staff as needed
• Support system updates, patches, and routine maintenance
• Help with on-boarding by setting up devices and providing system access for new employees

Requirements

• High school diploma or equivalent; Associate or Bachelor's degree in IT or a related field preferred
• Prior experience in technical support or help desk roles is an advantage
• Basic understanding of operating systems such as Windows or macOS
• Familiarity with common office software and remote support tools
• Strong troubleshooting and problem-solving skills
• Good communication and customer service abilities
• Ability to handle and prioritize multiple support requests efficiently

Technologies

• Windows, macOS
• TCP/IP, DNS
• Wi-Fi troubleshooting
• Ticketing systems and IT service management tools
• Remote support tools

Preferred Skills

• Networking fundamentals, including TCP/IP, DNS, and Wi-Fi troubleshooting
• Experience using ticketing systems or IT service management tools
• Relevant IT certifications such as CompTIA A+ or equivalent

Location & Work Arrangement

• Providence, RI with remote work
• Fully remote role with a collaborative IT support team

Compensation

• USD 65,000 - 102,400 per year

Benefits

• Competitive compensation
• Remote work flexibility
• Training and professional development opportunities
• Supportive and organized work environment