Prudhoe Bay, AK

Support Jobs in Prudhoe Bay, AK

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Today

Desktop Support Engineer

prosource.it- Americas Prudhoe Bay, AK

Prudhoe Bay, AK

Today

$65k - $80k/yr Full time Desktop Support End User Support Hardware Support

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Job Description

The IT Desktop Support Engineer role provides on-site L1 and L2 support for end users on the North Slope in Alaska, supporting a major oil and gas company. The position operates on a 2 weeks on, 2 weeks off rotation and includes company-funded travel and onsite provisions.

Location and Work Schedule

Location: Prudhoe Bay, AK (onsite) on the North Slope, Alaska
Rotation: 2 weeks on and 2 weeks off
Hours: 12 hours per day for 14 days straight

Compensation and Engagement

Engagement: W2 hourly
Salary range: USD 65,000 - 80,000 per year
Hourly rate: $26 - $32 per hour depending on experience
Overtime: Overtime is also paid
Start date: ASAP

Role Summary

This Desktop Support Engineer supports users on the North Slope in Alaska and performs L1 and L2 desktop support activities. The schedule includes company-funded travel, accommodation, and food during facility work periods.

Key Responsibilities

Diagnose and resolve IT incidents (including printer-related issues, connectivity, software-related issues, and operating system issues)
Install peripheral components
Support AV/VC configuration and troubleshoot related problems
Install software packages and perform minor remediation as needed
Escalate issues to the appropriate party when required
Maintain ownership of issues through to resolution

Required Qualifications

Effective communication with customers in person and over the phone
Empathy and patience to understand and resolve customer problems
Customer service as a key component of success
Critical thinking and strong problem-solving abilities
Ability to work a rotation schedule (2 weeks on, 2 weeks off) and handle 12-hour days
Willingness to travel; flight is required to reach the North Slope via Anchorage
Experience: 1-5+ years of IT Desktop Support experience
Education: BSc in Computer Science or relevant field
Strong communication skills and high customer focus
Highly motivated, self-reliant problem solver
Enthusiastic with a questioning and challenging attitude
Ability to make rational decisions under pressure
Proven ability to work within a team

Benefits

Medical
Dental
Vision
Long term disability
Short term disability
401k contribution
Paid holidays
PTO

Company-Funded Travel and Onsite Provisions

Air travel to and from the North Slope (via Anchorage)
Accommodation while working on the facility
Food while working on the facility

Work Authorization Requirement (US)

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.

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2mo ago

Part Time Onsite IT Support

Miles IT Prudhoe Bay, AK

Prudhoe Bay, AK

2mo ago Closed

$30 - $30/hr Part time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

The Part Time Onsite IT Support role provides on-site technical assistance and technology deployment for small and mid-size businesses, offering flexible hours and travel to client sites. This position is based onsite in Prudhoe Bay, AK.

Responsibilities

Visit customers in the specified Metro Area when an onsite presence is needed.
Troubleshoot and resolve computer and network issues with support from remote personnel.
Deploy new technology with assistance from remote colleagues.
Assess customer support needs to identify appropriate technology solutions.
Maintain clear and consistent communication with customers.
Document work performed and related technical details for clients.

Requirements

Ability to diagnose and repair hardware and software issues for desktops and servers.
Experience installing and troubleshooting Windows XP, Windows 7, Windows Server 2003/2008, Active Directory, Exchange, DNS.
End-user and help desk experience with MS Office Suite and other common desktop applications.
Experience troubleshooting network issues related to switches and routers.
Configuration of TCP/IP settings on networks and resolution of TCP/IP problems.
Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
Must reside within close proximity to the Metro Area for which you are applying.

Technologies

Windows XP
Windows 7
Windows Server 2003/2008
Active Directory
Exchange
DNS
MS Office Suite
TCP/IP

Benefits

Flexible schedule

Our Motto

You Request. We Respond. It Gets Done!®

Our Mission

To provide highly customized, groundbreaking technology solutions that further our customers' business goals and objectives.
To be elemental in the Idea Cycle from Vision to Design to Development to Implementation.
To be responsive.
To Get It Done.
To sustain growth and profitability while offering rewarding and forward-thinking careers.

Job Description

Hours are not guaranteed, and the role includes a recurring client-site assignment every other week. This position offers a flexible option for occasional supplemental income rather than a guaranteed monthly income. The Onsite IT Consultant helps small and medium-sized businesses operate more efficiently through effective use of current technologies. We seek candidates with strong customer-focused, consultative skills complemented by solid technical and troubleshooting abilities. You will provide onsite support and technology implementation services for multiple businesses, blending consulting with hands-on technical work.

Job Type

Part-time

Pay

$30.00 per hour

Work Location

On the road

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Support Jobs in Prudhoe Bay, AK

Desktop Support Engineer

Part Time Onsite IT Support

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