Desktop Support Engineer

The IT Desktop Support Engineer role provides on-site L1 and L2 support for end users on the North Slope in Alaska, supporting a major oil and gas company. The position operates on a 2 weeks on, 2 weeks off rotation and includes company-funded travel and onsite provisions.

Location and Work Schedule

• Location: Prudhoe Bay, AK (onsite) on the North Slope, Alaska
• Rotation: 2 weeks on and 2 weeks off
• Hours: 12 hours per day for 14 days straight

Compensation and Engagement

• Engagement: W2 hourly
• Salary range: USD 65,000 - 80,000 per year
• Hourly rate: $26 - $32 per hour depending on experience
• Overtime: Overtime is also paid
• Start date: ASAP

Role Summary

This Desktop Support Engineer supports users on the North Slope in Alaska and performs L1 and L2 desktop support activities. The schedule includes company-funded travel, accommodation, and food during facility work periods.

Key Responsibilities

• Diagnose and resolve IT incidents (including printer-related issues, connectivity, software-related issues, and operating system issues)
• Install peripheral components
• Support AV/VC configuration and troubleshoot related problems
• Install software packages and perform minor remediation as needed
• Escalate issues to the appropriate party when required
• Maintain ownership of issues through to resolution

Required Qualifications

• Effective communication with customers in person and over the phone
• Empathy and patience to understand and resolve customer problems
• Customer service as a key component of success
• Critical thinking and strong problem-solving abilities
• Ability to work a rotation schedule (2 weeks on, 2 weeks off) and handle 12-hour days
• Willingness to travel; flight is required to reach the North Slope via Anchorage
• Experience: 1-5+ years of IT Desktop Support experience
• Education: BSc in Computer Science or relevant field
• Strong communication skills and high customer focus
• Highly motivated, self-reliant problem solver
• Enthusiastic with a questioning and challenging attitude
• Ability to make rational decisions under pressure
• Proven ability to work within a team

Benefits

• Medical
• Dental
• Vision
• Long term disability
• Short term disability
• 401k contribution
• Paid holidays
• PTO

Company-Funded Travel and Onsite Provisions

• Air travel to and from the North Slope (via Anchorage)
• Accommodation while working on the facility
• Food while working on the facility

Work Authorization Requirement (US)

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.