Rahway, NJ

Support Jobs in Rahway, NJ

2 jobs found

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1d ago

Specialist, Technical Support

Merck Rahway, NJ

Rahway, NJ

1d ago

$87k - $137k/yr Full time Automation Data Analytics Help Desk Support

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Job Description

Merck offers a benefits-forward Specialist, Technical Support role in Rahway, NJ with hybrid work options, providing dedicated IT and OT support for manufacturing and research facilities. This role focuses on problem identification, troubleshooting, incident management, and continuous improvement within a cGMP environment. The position supports both Rahway and West Point operations, with a salary range of USD 87,300 to 137,400 per year and opportunities to collaborate with site and global teams to deliver scalable, reliable IT and OT solutions.

Benefits

Medical, dental, vision healthcare and other insurance benefits (for employee and family)
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Annual bonus
Long-term incentive, if applicable

Responsibilities

Provide problem discovery and analytical support for the Rahway (NJ) and West Point (PA) manufacturing facilities, serving as the first point of contact and liaising with Network and GIO teams to triage incidents and requests
Implement incident management processes using ITIL best practice
Monitor and govern the backup and recovery of IT systems
Monitor performance of IT systems
Develop data analytics solutions for Rahway, independently and with site and global teams
Collaborate with key stakeholders at the site to align on strategy and service level expectations
Manage release management approaches for critical software or system deployments
Ensure service level agreements are in place and vendor management processes are defined and governed
Influence system deployment and design to ensure robust, scalable, flexible, sustainable and highly available solutions supporting critical path activities
Operate and maintain OT systems, tools, and applications
Support IT/OT services including asset inventory and configuration management
Conduct risk assessments, obtain permits, and manage technician allocation
Perform investigations, change requests, and ensure compliance with engineering documentation standards, applying best practices

Requirements

5 years of engineering experience in Automation in Chemical or Pharmaceutical industry
Proven experience resolving software and automation problems and maintaining reliable operation of building control, automation, and related systems while complying with global standards
Skills in C&Q within automation (CSV)
Extended knowledge of GxP, HSE and Quality systems
Excellent communications skills
High School Diploma or minimum 3 years equivalent practical experience in automation control systems within regulated environment
Thorough knowledge of computer validation/SDLC principles and automation change control procedures (GAMP 5)
Strong technical competency with knowledge of pharmaceutical industry processes and practices
Demonstrated understanding of network, cloud, and virtual server technologies
Knowledge of integrated software applications, including SCADA, MES and LIMS, in support of business processes in a pharmaceutical manufacturing environment
Demonstrated project management skills
Enterprise mindset, self-starter, self-guided, hands-on approach
Track record of working independently across time zones with excellent cross-cultural communication
Availability Management
Change Controls
Engineering Document Management
Global Team Collaboration
Incident Management
Information Technology IT Infrastructure
Information Technology IT Support
Issue Management and Remediation IMR Process
IT Operation
IT Project Lifecycle
Management System Development
Performance Monitoring
Plant Equipment
Problem Management
Quality Assurance QA
Release Management
Service Delivery
SLA Management
Software Configurations
Software Development Life Cycle SDLC
System Deployment
Testing
Vendor Management
Technologies: SCADA, MES, LIMS

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1d ago

Sr. Specialist, Technical Support

Merck Rahway, NJ

Rahway, NJ

1d ago

$106k - $167k/yr Full time Senior Active Directory Allen-Bradley

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Job Description

A senior level IT/OT infrastructure and technical support professional onsite in Rahway, NJ, owning end-to end cGMP compliant IT/OT systems for research laboratories and manufacturing operations.

Responsibilities

Design and develop secure HMI components within IT/OT platforms, including DeltaV DCS, control historian, and PLCs
Assist integration of OT and HMI applications with gateways, control systems, and communication protocols
Operate and maintain OT systems, tools, and applications
Support IT/OT services such as asset inventory and configuration management
Perform risk assessments, obtain permits, and manage technician allocation
Conduct investigations, process change requests, and ensure compliance with engineering documentation standards using best practices
ROBO administration, server builds, and backup and recovery activities
Provide local network support including access switch provisioning and troubleshooting
Coordinate IP address management for Rahway and West Point sites, including the VIM network
Administer firewall rules for systems spanning multiple VLANs at Rahway (BAS, Empower, LabX, Thermo, DeltaV mobile)
Troubleshoot issues with servers and virtual machines
Set up and troubleshoot DeltaV virtual controllers
Configure Active Directory groups
Monitor SAN storage and server space usage
Support Digital Transformation initiatives involving system integrations, data connectivity, analysis/modeling, validation methods, and manufacturing optimization

Requirements

5+ years of DeltaV batch automation experience, preferably in a pharmaceutical environment
Proven ability to resolve software and automation problems and maintain reliable operation of building control and automation systems while adhering to global standards
Experience in commissioning and qualification of automated systems aligned with CSV requirements in a GxP regulated environment
Extensive knowledge of GxP, Health, Safety & Environment, and Quality systems
Excellent communication skills
Bachelor’s degree in Life Science or a minimum of 3 years of equivalent practical experience in automation control within a regulated environment
Solid understanding of computer validation/SDLC principles and automation change control (GAMP 5)
Strong technical competence with knowledge of pharmaceutical industry processes and practices
Familiarity with network, cloud, and virtual server technologies
Knowledge of SCADA, MES, and LIMS in support of pharmaceutical manufacturing processes
Demonstrated project management capabilities and an entrepreneurial, self-starting approach
Ability to work independently across time zones with clear communication across cultures and organizations

Technologies

DeltaV, DCS, Control Historian, PLCs, HMI
ROBO administration, server builds, backup and recovery
VMs/Virtualization, Active Directory
SCADA, MES, LIMS
Allen Bradley PLC, Siemens PLC
SAN, BAS, Empower, LabX, Thermo, DeltaV mobile, VIM network

Benefits

Medical insurance
Dental insurance
Vision insurance
Other insurance benefits for employee and family
401(k) retirement plan
Paid holidays and vacation
Compassionate and sick days

Required Skills

Active Directory
Allen Bradley PLC
Availability Management
Change Controls
Engineering Document Management
Incident Management
IT Infrastructure and IT Support
IT Operations and Service Delivery
Project management and QA familiarity
PLCs (Programmable Logic Controller)
Siemens PLC
SLA Management
Software configurations and general IT Software knowledge

Preferred Skills

Current Employees apply HERE
Current Contingent Workers apply HERE

Residency and Compliance

US and Puerto Rico residents only; accommodations available during the hiring process if needed
San Francisco residents: fair chance considerations
Los Angeles residents: fair chance considerations

Logistics

Travel required: No travel
Flexible work arrangement: Hybrid
Shift: Not indicated
Valid driving license: No
Hazardous materials: N/A
Posting end date: 07/18/2026
Requisition ID: R405062

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Support Jobs in Rahway, NJ

Specialist, Technical Support

Sr. Specialist, Technical Support

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