Data Analytics

Data Analytics Support Jobs

5 jobs found

2d ago

Specialist, Technical Support

Merck Rahway, NJ

Rahway, NJ

2d ago

$87k - $137k/yr Full time Automation Data Analytics Help Desk Support

Apply Now

Job Description

Merck offers a benefits-forward Specialist, Technical Support role in Rahway, NJ with hybrid work options, providing dedicated IT and OT support for manufacturing and research facilities. This role focuses on problem identification, troubleshooting, incident management, and continuous improvement within a cGMP environment. The position supports both Rahway and West Point operations, with a salary range of USD 87,300 to 137,400 per year and opportunities to collaborate with site and global teams to deliver scalable, reliable IT and OT solutions.

Benefits

Medical, dental, vision healthcare and other insurance benefits (for employee and family)
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Annual bonus
Long-term incentive, if applicable

Responsibilities

Provide problem discovery and analytical support for the Rahway (NJ) and West Point (PA) manufacturing facilities, serving as the first point of contact and liaising with Network and GIO teams to triage incidents and requests
Implement incident management processes using ITIL best practice
Monitor and govern the backup and recovery of IT systems
Monitor performance of IT systems
Develop data analytics solutions for Rahway, independently and with site and global teams
Collaborate with key stakeholders at the site to align on strategy and service level expectations
Manage release management approaches for critical software or system deployments
Ensure service level agreements are in place and vendor management processes are defined and governed
Influence system deployment and design to ensure robust, scalable, flexible, sustainable and highly available solutions supporting critical path activities
Operate and maintain OT systems, tools, and applications
Support IT/OT services including asset inventory and configuration management
Conduct risk assessments, obtain permits, and manage technician allocation
Perform investigations, change requests, and ensure compliance with engineering documentation standards, applying best practices

Requirements

5 years of engineering experience in Automation in Chemical or Pharmaceutical industry
Proven experience resolving software and automation problems and maintaining reliable operation of building control, automation, and related systems while complying with global standards
Skills in C&Q within automation (CSV)
Extended knowledge of GxP, HSE and Quality systems
Excellent communications skills
High School Diploma or minimum 3 years equivalent practical experience in automation control systems within regulated environment
Thorough knowledge of computer validation/SDLC principles and automation change control procedures (GAMP 5)
Strong technical competency with knowledge of pharmaceutical industry processes and practices
Demonstrated understanding of network, cloud, and virtual server technologies
Knowledge of integrated software applications, including SCADA, MES and LIMS, in support of business processes in a pharmaceutical manufacturing environment
Demonstrated project management skills
Enterprise mindset, self-starter, self-guided, hands-on approach
Track record of working independently across time zones with excellent cross-cultural communication
Availability Management
Change Controls
Engineering Document Management
Global Team Collaboration
Incident Management
Information Technology IT Infrastructure
Information Technology IT Support
Issue Management and Remediation IMR Process
IT Operation
IT Project Lifecycle
Management System Development
Performance Monitoring
Plant Equipment
Problem Management
Quality Assurance QA
Release Management
Service Delivery
SLA Management
Software Configurations
Software Development Life Cycle SDLC
System Deployment
Testing
Vendor Management
Technologies: SCADA, MES, LIMS

View full job page →

5d ago

Tech Support Analyst

Speed Express Houston, TX

Houston, TX

5d ago

$65k+/yr Full time Python Analytics Application Support

Apply Now

Job Description

At Speed Express, a data-driven logistics team seeks a Tech Support Analyst to bridge the gap between business users, BI teams, and technical squads in Houston. This onsite role focuses on resolving data and system issues, supporting end users, and driving continuous improvement through analysis, with a must-have background in SQL and Python and strong communication skills.

Responsibilities

Serve as the primary point of contact for business users, triaging data and system-related issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Apply SQL and Python to log and data investigations, diagnose system or data pipeline problems, and uncover root causes of user-reported issues
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag anomalies and escalate data quality issues to the appropriate teams
Build and maintain operational dashboards and recurring reports that track support metrics, system health, and issue-resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge-base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Location

Houston, TX (onsite)

Work Arrangement

On-site

Bilingual Requirement

Bilingual English and Mandarin required; Spanish is a plus

Experience

SQL: 2 years (Required); 2+ years in data analysis, technical support, or a hybrid data/operations role

Language

Mandarin (Required)

Key Competencies

Analytical thinking
Business acumen
Data storytelling and communication
Attention to detail
Stakeholder management
Problem-solving and critical thinking
Curiosity and continuous learning

Preferred Qualifications

Experience with BI and data warehouse environments
Familiarity with dimensional data models and enterprise reporting concepts
Experience supporting operational, financial, or executive reporting
Knowledge of data quality validation and UAT processes
Experience collaborating with cross-functional business teams
Background in logistics, operations, or technical support roles
Familiarity with API integration, log analysis, and monitoring/alerting mechanisms
Proficiency in Excel and/or BI reporting tools for dashboards and ad hoc analysis

Required Technical Skills

Python
SQL
Microsoft Excel
Dashboard and reporting tools such as Power BI or Tableau

Analytical Skills

Statistical analysis
Business analysis
Attribution analysis
Trend and KPI analysis

Additional Skills

AI-assisted analytics tools and productivity platforms
Data interpretation and storytelling
Presentation and communication skills

View full job page →

5d ago

Tech Support Analyst

Speed Express Dallas-Fort Worth, TX

Dallas-Fort Worth, TX

5d ago

$65k+/yr Full time Analyst Analytics Application Support

Apply Now

Job Description

A Tech Support Analyst role in Dallas-Fort Worth focuses on bridging business users, BI teams, and technical groups to address data and system issues while supporting end users.

Responsibilities

Serve as the primary contact for business users, triaging data and system issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Utilize SQL and Python to investigate logs and data pipelines, diagnose system or data issues, and identify root causes of user-reported problems
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag and escalate anomalies and data quality issues to relevant teams
Build and maintain operational dashboards and recurring reports tracking support metrics, system health, and issue resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions (report definitions, data interpretation, anomaly investigation)
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools
Productivity platforms

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Language

Mandarin (Required)

Experience

SQL: 2 years (Required)

Work Location

On-site in Dallas-Fort Worth, TX

Pay

From $65,000 per year

View full job page →

10d ago

GD168 Science Data Center Operations Technical Support Developer

ADNET Systems, Inc. Greenbelt, MD

Greenbelt, MD

10d ago

Full time Analytics Business Intelligence Dashboards

Apply Now

Job Description

This onsite role supports NASA Goddard Space Flight Center's GES DISC operations by delivering technical assistance for science data center activities. The position requires collaboration with scientists, system administrators, software developers, and other staff to process, ingest, and distribute data for NASA Earth and environmental missions. Based in Greenbelt, Maryland, the role demands a bachelor’s degree and a minimum of two years of relevant experience.

Responsibilities

Support ongoing science data processing, ingest, and distribution operations for multiple GES DISC data streams
Ensure data availability from data providers and make data accessible for science production and the user community
Assist in statistical analytics related to data collection inventory and data metrics collection and reporting
Generate, format, develop and automate reports
Tweak or modify existing automated scripts that collect and visualize data metrics
Create and modify scripts to improve reporting of operations status
Monitor operational alert reporting, assist with troubleshooting, and submit trouble tickets as needed
Document data anomalies via the ticketing system and investigate causes
Collaborate with system administrators to verify the consistency of data archive disk backups
Support system testing for new software releases
Coordinate with external interfaces for ingest and distribution of new data products

Requirements

Bachelor of Science in computer sciences, physical sciences, civil, environmental, systems engineering, or related fields
Familiarity with UNIX/Linux environments (2 years)
Demonstrated problem solving and troubleshooting ability with an independent and Creative approach
Familiarity with data formats and metadata, especially as related to earth or environmental data
Minimum 2 years’ experience as a database user, including familiarity with SQL queries and understanding of database table relationships
Minimum 2 years of prior software development or maintenance experience in Python, C, or Perl
Strong written and oral communication skills
U.S. Citizenship or Permanent Residency (LPR) required, with U.S. residency for the past 3 consecutive years
Ability to obtain and maintain a Tier 1 Investigation through NASA

Technologies

UNIX/Linux
SQL
Python
C
Perl
Elasticsearch
Kibana
Grafana
AWS

Benefits

Annual Leave and Sick Leave
Military and Family Emergency Leave
Paid Holidays
Performance Bonuses
Medical, Dental, and Vision Plans
Direct Deposit Payroll
401K Plan with Company Matching and Immediate Vesting
Tuition Reimbursement for training and career development
Swag bags

View full job page →

21d ago

Help Desk Support

Software Technology Inc Columbus, OH

Columbus, OH

21d ago

Full time Dashboards Data Analytics End User Support

Apply Now

Job Description

Software Technology Inc is hiring an onsite Help Desk Support professional in Columbus, Ohio. The role centers on delivering user-focused assistance through established help desk tools, with a strong emphasis on precise documentation, installations, troubleshooting, and ongoing systems monitoring. You will work with familiar platforms including Service Now, Remedy, IRIS, Powershell, Genesis, UEM, and Grafana to support operational reliability on site.

The ideal candidate will bring hands-on experience with the listed help desk software, a proven ability to produce high-quality documentation within a ticketing system, and a service-oriented approach. This role values clear communication, keen attention to detail, and a proactive mindset for installation, issue resolution, and system health assessments.

Requirements

Experience with help desk software, including Service Now, Remedy, IRIS, Powershell, Genesis, UEM, and Grafana
Strong documentation capabilities and meticulous attention to detail within ticketing systems such as Service Now
Service-oriented mindset
Installation capabilities
Troubleshooting expertise
Strong critical thinking and problem-solving skills
Experience with systems evaluation and operational monitoring

Technologies

Service Now
Remedy
IRIS
Powershell
Genesis
UEM
Grafana

View full job page →

Data Analytics Support Jobs

Specialist, Technical Support

Tech Support Analyst

Tech Support Analyst

GD168 Science Data Center Operations Technical Support Developer

Help Desk Support

Get Data Analytics Support Jobs alerts