Sr. Specialist, Technical Support

Responsibilities

• Design and develop secure HMI components within IT/OT platforms, including DeltaV DCS, control historian, and PLCs
• Assist integration of OT and HMI applications with gateways, control systems, and communication protocols
• Operate and maintain OT systems, tools, and applications
• Support IT/OT services such as asset inventory and configuration management
• Perform risk assessments, obtain permits, and manage technician allocation
• Conduct investigations, process change requests, and ensure compliance with engineering documentation standards using best practices
• ROBO administration, server builds, and backup and recovery activities
• Provide local network support including access switch provisioning and troubleshooting
• Coordinate IP address management for Rahway and West Point sites, including the VIM network
• Administer firewall rules for systems spanning multiple VLANs at Rahway (BAS, Empower, LabX, Thermo, DeltaV mobile)
• Troubleshoot issues with servers and virtual machines
• Set up and troubleshoot DeltaV virtual controllers
• Configure Active Directory groups
• Monitor SAN storage and server space usage
• Support Digital Transformation initiatives involving system integrations, data connectivity, analysis/modeling, validation methods, and manufacturing optimization

Requirements

• 5+ years of DeltaV batch automation experience, preferably in a pharmaceutical environment
• Proven ability to resolve software and automation problems and maintain reliable operation of building control and automation systems while adhering to global standards
• Experience in commissioning and qualification of automated systems aligned with CSV requirements in a GxP regulated environment
• Extensive knowledge of GxP, Health, Safety & Environment, and Quality systems
• Excellent communication skills
• Bachelor’s degree in Life Science or a minimum of 3 years of equivalent practical experience in automation control within a regulated environment
• Solid understanding of computer validation/SDLC principles and automation change control (GAMP 5)
• Strong technical competence with knowledge of pharmaceutical industry processes and practices
• Familiarity with network, cloud, and virtual server technologies
• Knowledge of SCADA, MES, and LIMS in support of pharmaceutical manufacturing processes
• Demonstrated project management capabilities and an entrepreneurial, self-starting approach
• Ability to work independently across time zones with clear communication across cultures and organizations

Technologies

• DeltaV, DCS, Control Historian, PLCs, HMI
• ROBO administration, server builds, backup and recovery
• VMs/Virtualization, Active Directory
• SCADA, MES, LIMS
• Allen Bradley PLC, Siemens PLC
• SAN, BAS, Empower, LabX, Thermo, DeltaV mobile, VIM network

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Other insurance benefits for employee and family
• 401(k) retirement plan
• Paid holidays and vacation
• Compassionate and sick days

Required Skills

• Active Directory
• Allen Bradley PLC
• Availability Management
• Change Controls
• Engineering Document Management
• Incident Management
• IT Infrastructure and IT Support
• IT Operations and Service Delivery
• Project management and QA familiarity
• PLCs (Programmable Logic Controller)
• Siemens PLC
• SLA Management
• Software configurations and general IT Software knowledge

Preferred Skills

• Current Employees apply HERE
• Current Contingent Workers apply HERE

Residency and Compliance

• US and Puerto Rico residents only; accommodations available during the hiring process if needed
• San Francisco residents: fair chance considerations
• Los Angeles residents: fair chance considerations

Logistics

• Travel required: No travel
• Flexible work arrangement: Hybrid
• Shift: Not indicated
• Valid driving license: No
• Hazardous materials: N/A
• Posting end date: 07/18/2026
• Requisition ID: R405062