Support Jobs in Robertsdale, AL

1 job found

Include remote jobs

15d ago

Cutting Edge Automotive Solutions Robertsdale, AL

Robertsdale, AL

15d ago

Up to $22/hr Full time Application Support Computer Skills Contact Center

On-site bilingual Tech Support role in Robertsdale, AL for Cutting Edge Automotive Solutions, offering USD 22 per hour.

Provide help desk assistance through a ticketing system to capture and track customer issues.
Handle VOIP calls and convert challenging conversations into actionable tickets for resolution.
Document thorough notes on customer issues and relay details to software developers.
Assist customers using the diagnostic software offered by Cutting Edge, ensuring proper usage and troubleshooting.
Help customers identify current problems affecting their vehicles or equipment.
Process software subscriptions and distributor service requests available through Cutting Edge.
Follow up with customers to confirm that issues are resolved.

Fluent in spoken and written Spanish.
Minimum 1 year of customer service experience.
Must be able to commute to Robertsdale, AL 36567 or relocate there before starting.
On-site work location in Robertsdale, AL.

New jobs delivered to your inbox.