Support Jobs in Southfield, MI

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6d ago

IT Support Technician - Microsoft 365, AD & Migration Support

Proactive Technology Management Southfield, MI

Southfield, MI

6d ago

Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Join Proactive Technology Management in the Oakland County area for a role that blends on-site and remote IT support with a focus on Microsoft 365, Active Directory, migrations, and network security. This full-time position in Southfield, MI offers a hybrid work model and opportunities to grow within a collaborative, learning-driven team.

Benefits and Culture

Monthly check-ins and annual path planning
Defined path for career development and personal growth
Fun, team-based environment
Constant exposure to new technologies
A culture that is nuts about IT

The Path

Technician to Integrator to Engineer to Consultant

The Position

We are hiring an experienced technician at the Integrator level. This role operates on a hybrid schedule, with most troubleshooting handled remotely and on-site visits as needed. 4+ years of experience at or above Tier 3 level support or in a specialist role is preferred.

Responsibilities

Establishing customer networks from cloud to end-user devices
Windows Server deployment
Configuration and ongoing maintenance
Ongoing support for access points, firewalls, and switches
Remote troubleshooting, with on-site work when required
Monday through Friday schedule
One Saturday per month during the first 18 months

Requirements

5+ years of Office 365 experience
5+ years of Windows Server experience
5+ years of firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
5+ years of network setup experience (installing APs, switches, and firewalls)
Extensive experience leading migrations
Extensive experience in virtualization and networking
Above and beyond customer service

Technologies

Office 365
Windows Server
Active Directory
ConnectWise Manage
Sophos
Cisco
SonicWall
Watchguard

Benefits

Full Medical Benefits
2 Weeks Paid Vacation
Full Time
Dental & Vision Insurance
401(k) Matching

Location

Location: Southfield, Michigan, with hybrid work arrangement. We are seeking a full-time candidate to serve the Oakland County area.

What to Expect in Your First 30 Days

Week 1: Shadow and Learn
Week 2: Shadow and Start Doing
Weeks 3-4: Do and Observe

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