Springville, UT

Support Jobs in Springville, UT

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IT Support Specialist / Systems Administrator I

CenCore Springville, UT

Springville, UT

Today

$58k - $72k/yr Full time Application Support Azure Ad / Entra Id End User Support

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Job Description

CenCore supports critical national security missions through secure technology environments, and this on-site IT role helps keep daily operations running for users across our Springville and Payson, Utah locations. In this position, you will support a fully cloud-based Microsoft 365 environment while handling hands-on help desk work, endpoint lifecycle tasks, and user account administration. If you value clear documentation, steady ownership, and security-minded IT support, this role offers a focused, mission-driven environment with a benefits package that includes medical coverage and retirement savings.

What you’ll do

Act as the primary contact for IT support requests, handling triage, prioritization, resolution, escalation, and ticket documentation.
Resolve tier 1 and tier 2 issues across Windows 11 and Microsoft 365 apps including Teams, Outlook, OneDrive, and SharePoint, as well as printers, conferencing tools, Wi-Fi, and mobile devices.
Manage identity and access support such as password resets, MFA enrollment and recovery, access requests, user groups, shared mailboxes, distribution lists, and Teams membership using Entra ID and Microsoft 365.
Provision, enroll, deploy, wipe, and securely offboard laptops and mobile devices using Intune and Windows Autopilot.
Monitor and remediate endpoint compliance items including patch status, Defender alerts, encryption, and other device health indicators.
Support hardware operations including inventory management, warranty tracking, spare equipment handling, workstation setup, and end-of-life disposal activities.
Complete onboarding and offboarding tasks such as account creation or disablement, license and group assignment, and mailbox configuration.
Assist with Conditional Access and device configuration or application deployment changes as directed.
Maintain help desk runbooks, knowledge base articles, end-user guides, and documentation that others can follow for established fixes.
Own assigned work by identifying next steps, following issues through resolution, and communicating progress or blockers proactively.
Track recurring issues and recommend process improvements or automation candidates while following CenCore change control, security, and data-handling procedures.

Requirements

1–2 years of hands-on IT support experience, or an associate degree in IT (or related) plus internship or lab experience.
Working knowledge of Windows 11 administration and troubleshooting.
Experience supporting Microsoft 365 users in a business environment (Outlook, Teams, OneDrive, SharePoint).
Familiarity with Entra ID / Azure AD user and group management.
Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
Strong written communication skills and ability to document solutions clearly.
Customer-service mindset and patience when supporting non-technical users.
Ability to lift and move equipment up to 40 pounds and set up workstations.
Valid driver’s license and reliable transportation for travel between the Springville and Payson sites.
U.S. citizenship and ability to pass a pre-employment background investigation.
Ability to complete CenCore security awareness and CUI handling training within 30 days of hire and annually thereafter.

Benefits

Company-sponsored medical, dental, and vision benefits (contributions toward employee healthcare premiums, subject to plan provisions)
401(k) retirement savings plan with employer matching contributions
Paid time off, sick leave, and holiday benefits

Work environment

On-site role supporting CenCore’s Springville, UT and Payson, UT locations; remote work is not available.
Standard Monday–Friday schedule during business hours, with occasional evening or weekend work for maintenance windows, device rollouts, or urgent outages.
Light on-call rotation may be required for after-hours critical issues once fully onboarded.
Work includes sitting at a workstation, moving between offices, setting up workstations, and lifting or moving equipment up to 40 pounds.
Local travel between the Springville and Payson sites is required.

Compensation

The pay range for this position is $58,000–$72,000 per year (approximately $27.88–$34.62 per hour) with a target midpoint of $65,000. Placement depends on experience, certifications held, and demonstrated Microsoft 365 and Intune skills.

Preferred qualifications

CompTIA A+, Network+, or Security+
Microsoft MS-900 or MD-102
Hands-on experience with Intune device enrollment, compliance policies, or Windows Autopilot
Exposure to PowerShell for account or device administration tasks
Experience using a ticketing system and writing knowledge base articles
Prior work in a government contractor, defense, or regulated environment involving CUI or NIST 800-171 controls
Experience supporting a distributed or frontline workforce with mobile devices
Familiarity with Microsoft Defender for Endpoint or similar EDR tooling
Demonstrated initiative, ownership, and growth potential may take precedence over additional years of technical experience

Technologies you’ll work with

Windows 11, Microsoft 365, Teams, Outlook, OneDrive, SharePoint
Entra ID, Azure AD
Intune, Windows Autopilot, Defender, Conditional Access, Microsoft Defender for Endpoint
PowerShell
TCP/IP, DNS, DHCP, Wi-Fi

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5d ago

IT Help Desk

SupraNaturals, LLC Springville, UT

Springville, UT

5d ago

Full time Computer Skills Desktop Support End User Support

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Job Description

SupraNaturals, LLC is seeking an advanced Help Desk/IT Service Desk professional to support end-users on-site in Springville, UT. This role combines hands-on troubleshooting with customer-first service, backed by structured ticket handling, knowledge management, and preventative maintenance to keep systems running smoothly.

What you’ll do

Arrive on-time and maintain a positive attitude while supporting users throughout the day.
Receive, prioritize, respond to, and resolve or escalate end-user IT support requests.
Manage support requests and ticket queues within the Service Desk ticketing system.
Manage end-user expectations throughout the support process.
Document complex problem resolutions in the IT wiki/knowledgebase.
Provide advanced end-user training when needed and encourage use of self-help IT resources.
Provision common IT assets, including computers, mobile devices, printers, and phones.
Maintain a consistent desktop environment across all managed computers.
Update asset management records for procurement, assignment, recovery, and retirement of fixed IT assets.
Assist with periodic IT and other departmental projects as needed.
Provide and manage support requests for remote clients.
Perform preventative maintenance by checking and cleaning computers, printers, and peripherals.
Assist in managing IP phone services, including directory numbers, department call flows, and voicemail.
Assist in requirements gathering for new software, equipment, and processes.
Recognize recurring support request trends and recommend problem resolutions and improvements to IT services.
Collaborate with others in a team environment and also work independently without supervision.
Be flexible to work after hours and weekends as needed.

Required experience and technical skills

1+ year of computer service or support-related work experience.
Excellent customer service and interpersonal communication skills.
Expert troubleshooting and problem-solving abilities.
Strong understanding of computer hardware and software, desktop operating systems, printers, phone systems, mobile devices, and networking concepts.
Knowledge and experience with organizational operating systems and protocols, including Windows 10, Apple OSX, Linux, TCP/IP, FTP, etc.
Basic understanding of backup software for imaging machines.
Knowledge of Malware, Antivirus, and host firewalls.
Ability to troubleshoot hardware, operating system, application, and network issues.
Quick learning and self-starter mindset.
Ability to multitask and work with minimal supervision.
Knowledge of CAT5E/CAT6 and fiber optic cable handling and standards is a plus.

Technologies you’ll work with

Windows 10, Apple OSX, Linux
TCP/IP, FTP
Malware, Antivirus, host firewalls
CAT5E, CAT6, fiber optic

Other expectations

Knowledge of Microsoft applications and very solid computer knowledge.
Effective trouble-shooting skills and the ability to multi-task many projects.
Ability to teach and train employees who need assistance, with working knowledge of PCs, Microsoft Windows, and Mac systems.

Physical demands and work environment

Occasionally sit, stand, walk, stoop, bend, reach, and kneel.
Ability to lift 15 to 20 lbs.
Office environment conditions including typical noise, dust, lighting, temperature, and physical or ergonomic hazards.

Note: This description is not intended to be all-inclusive. Employees may be requested to perform other duties as needed.

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Support Jobs in Springville, UT

IT Support Specialist / Systems Administrator I

IT Help Desk

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