IT Support Specialist / Systems Administrator I

CenCore supports critical national security missions through secure technology environments, and this on-site IT role helps keep daily operations running for users across our Springville and Payson, Utah locations. In this position, you will support a fully cloud-based Microsoft 365 environment while handling hands-on help desk work, endpoint lifecycle tasks, and user account administration. If you value clear documentation, steady ownership, and security-minded IT support, this role offers a focused, mission-driven environment with a benefits package that includes medical coverage and retirement savings.

What you’ll do

• Act as the primary contact for IT support requests, handling triage, prioritization, resolution, escalation, and ticket documentation.
• Resolve tier 1 and tier 2 issues across Windows 11 and Microsoft 365 apps including Teams, Outlook, OneDrive, and SharePoint, as well as printers, conferencing tools, Wi-Fi, and mobile devices.
• Manage identity and access support such as password resets, MFA enrollment and recovery, access requests, user groups, shared mailboxes, distribution lists, and Teams membership using Entra ID and Microsoft 365.
• Provision, enroll, deploy, wipe, and securely offboard laptops and mobile devices using Intune and Windows Autopilot.
• Monitor and remediate endpoint compliance items including patch status, Defender alerts, encryption, and other device health indicators.
• Support hardware operations including inventory management, warranty tracking, spare equipment handling, workstation setup, and end-of-life disposal activities.
• Complete onboarding and offboarding tasks such as account creation or disablement, license and group assignment, and mailbox configuration.
• Assist with Conditional Access and device configuration or application deployment changes as directed.
• Maintain help desk runbooks, knowledge base articles, end-user guides, and documentation that others can follow for established fixes.
• Own assigned work by identifying next steps, following issues through resolution, and communicating progress or blockers proactively.
• Track recurring issues and recommend process improvements or automation candidates while following CenCore change control, security, and data-handling procedures.

Requirements

• 1–2 years of hands-on IT support experience, or an associate degree in IT (or related) plus internship or lab experience.
• Working knowledge of Windows 11 administration and troubleshooting.
• Experience supporting Microsoft 365 users in a business environment (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with Entra ID / Azure AD user and group management.
• Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Strong written communication skills and ability to document solutions clearly.
• Customer-service mindset and patience when supporting non-technical users.
• Ability to lift and move equipment up to 40 pounds and set up workstations.
• Valid driver’s license and reliable transportation for travel between the Springville and Payson sites.
• U.S. citizenship and ability to pass a pre-employment background investigation.
• Ability to complete CenCore security awareness and CUI handling training within 30 days of hire and annually thereafter.

Benefits

• Company-sponsored medical, dental, and vision benefits (contributions toward employee healthcare premiums, subject to plan provisions)
• 401(k) retirement savings plan with employer matching contributions
• Paid time off, sick leave, and holiday benefits

Work environment

• On-site role supporting CenCore’s Springville, UT and Payson, UT locations; remote work is not available.
• Standard Monday–Friday schedule during business hours, with occasional evening or weekend work for maintenance windows, device rollouts, or urgent outages.
• Light on-call rotation may be required for after-hours critical issues once fully onboarded.
• Work includes sitting at a workstation, moving between offices, setting up workstations, and lifting or moving equipment up to 40 pounds.
• Local travel between the Springville and Payson sites is required.

Compensation

The pay range for this position is $58,000–$72,000 per year (approximately $27.88–$34.62 per hour) with a target midpoint of $65,000. Placement depends on experience, certifications held, and demonstrated Microsoft 365 and Intune skills.

Preferred qualifications

• CompTIA A+, Network+, or Security+
• Microsoft MS-900 or MD-102
• Hands-on experience with Intune device enrollment, compliance policies, or Windows Autopilot
• Exposure to PowerShell for account or device administration tasks
• Experience using a ticketing system and writing knowledge base articles
• Prior work in a government contractor, defense, or regulated environment involving CUI or NIST 800-171 controls
• Experience supporting a distributed or frontline workforce with mobile devices
• Familiarity with Microsoft Defender for Endpoint or similar EDR tooling
• Demonstrated initiative, ownership, and growth potential may take precedence over additional years of technical experience

Technologies you’ll work with

• Windows 11, Microsoft 365, Teams, Outlook, OneDrive, SharePoint
• Entra ID, Azure AD
• Intune, Windows Autopilot, Defender, Conditional Access, Microsoft Defender for Endpoint
• PowerShell
• TCP/IP, DNS, DHCP, Wi-Fi