Tamarac, FL

Support Jobs in Tamarac, FL

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Today

Tech Support I

Sonny's Enterprises LLC Tamarac, FL

Tamarac, FL

Today

Full time Customer Support Desktop Support DevOps

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Job Description

Provide first-level technical support for Sonny’s Enterprises LLC in Tamarac, FL, supporting customers with troubleshooting, setup, testing, and after-hours emergency coverage.

Responsibilities

Handle inbound customer communication via calls, emails, and other channels when systems are not working correctly
Troubleshoot and research software and hardware issues to determine appropriate solutions; follow up until problems are resolved
Use active listening to understand needs and advocate for customers through thorough support
Identify opportunities to improve customer experience
Extract, export, import, and interpret raw data
Collect and convert data accurately and in a timely manner
Support project work including planning, scheduling, and assistance with upcoming initiatives
Assist with preparation, selection, and transferring of data
Communicate efficiently with the development team
Troubleshoot technical support issues including networking, computer hardware, computer software, internet, power/electrical, and operator error
Support customers directly face to face, electronically, or by telephone
Respond to customer inquiries promptly and provide resolution and responses in a timely and accurate manner
Log all customer issues into a call tracking system and follow up when problems cannot be solved immediately
Document resolutions, including issues and fixes not previously discovered
Set up and configure new customer systems
Perform system testing as required by QA
Participate in an after-hours emergency rotation for technical support
Maintain a positive, encouraging presence in the office
Other duties as assigned

Requirements

2+ years working in a call center environment managing a high volume of incoming contacts (chat, email, phone)
Ability to handle multiple tasks at once and respond promptly and professionally
Comfort taking direction and navigating through multiple systems
Ability to identify needs, clarify information, and provide solutions and/or alternatives
Problem-solving skills for basic IT software and hardware
Basic understanding of operating systems including Linux and Microsoft

Technologies

Linux
Microsoft

Benefits

100% employer-paid medical plan for eligible employees
Employer-paid Short-Term Disability (STD) coverage
Voluntary, employee-paid benefits: additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) with Company matching contribution

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14d ago

IT Service Desk Technician I

Sonny's Enterprises LLC Tamarac, FL

Tamarac, FL

14d ago

Full time Active Directory Application Support Device Management

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Job Description

Sonny's Enterprises LLC is hiring an IT Service Desk Technician I to deliver responsive, customer-focused technical support as the first point of contact for incidents and requests.

Responsibilities

Review, prioritize, own, and update incidents and requests in the designated ITSM platform in line with service levels and operating procedures
Troubleshoot Windows endpoints, laptops, desktops, mobile devices, printers, peripherals, conferencing tools, common software, and basic VPN or connectivity issues
Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and standard productivity applications
Provide floor and remote support, communicate progress to users, validate restoration of service, and document final resolution steps
Perform initial triage for business applications and route only after completing defined troubleshooting and capturing useful diagnostic information
Complete approved onboarding and offboarding tasks, including account setup or disablement, license assignment, mailbox handling, group membership, application access, and equipment coordination
Support MFA enrollment and resets, guest invitations, international travel or geo-exception workflows, and routine access requests using approved procedures
Configure and deploy devices, enroll endpoints in Intune or other management platforms, install approved software, and perform basic compliance remediation
Support mobile device enrollment, application deployment, replacements, recovery, and lifecycle activities
Maintain hardware and software inventory records and assist with procurement, assignment, transfer, audit, refresh, and retirement activities
Handle routine user administration, licensing, access, and first-line troubleshooting for supported business platforms (Adobe, Autodesk, SolidWorks, Lucidchart, Jira, Confluence, GitHub, UniPoint, and similar)
Assist with Teams and SharePoint access requests, shared mailboxes, distribution lists, and other standard Microsoft 365 administration within assigned permissions
Monitor assigned queues, service advisories, endpoint or RMM alerts, and recurring operational checks; escalate risks according to defined procedures
Create and improve knowledge articles, standard work instructions, and user-facing guidance
Identify repetitive work, recurring incidents, and opportunities to improve self-service, automation, or shift-left support
Participate in projects, testing, deployments, and after-hours support as assigned

Requirements

Foundational troubleshooting experience across Windows, Macs, Microsoft 365, endpoints, mobile devices, printers, and remote access
Working knowledge of Entra ID / Active Directory, MFA, group membership, permissions, and basic identity concepts
Experience managing tickets in an ITSM platform with disciplined documentation of incidents, requests, and resolutions
Basic exposure to Intune, endpoint management, RMM tools, asset management, and enterprise application support
Basic scripting or automation knowledge is beneficial
Education: Associate degree in information technology, Computer Science, or related field (or equivalent practical experience)
Experience: 1-3 years of service desk, end-user support, desktop support, or Technology Operations experience
Demonstrated customer service, troubleshooting, documentation, and follow-through

Technologies

Microsoft 365, Outlook, Teams, OneDrive, SharePoint
Entra ID, Active Directory, MFA
ITSM platform, Intune, RMM
Windows, Macs, VPN
Adobe, Autodesk, SolidWorks, Lucidchart, Jira, Confluence, GitHub, UniPoint

Benefits

100% employer paid medical plan
401(k) match
Additional medical plans
Dental
Vision
Flex spending account
Short-term and long-term disability & life insurance coverage

Working Conditions

Office-based and remote technology supported environments
Regularly required to sit, stand, and move about office or facility locations
May require occasional travel and work outside normal business hours for incidents, maintenance, projects, or location support

Location

Tamarac, FL (onsite)

Preferred Education / Certifications

CompTIA A+, Network+, Microsoft Fundamentals, ITIL Foundation, or comparable certifications

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Support Jobs in Tamarac, FL

Tech Support I

IT Service Desk Technician I

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