DevOps

DevOps Support Jobs

3 jobs found

1d ago

Sr. Systems Dev. Manager

Amazon.com Services LLC Westborough, MA

Westborough, MA

1d ago

$198k - $268k/yr Full time Manager Senior Ai Workflows

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Job Description

Amazon.com Services LLC seeks a senior Systems Development Manager to lead a global team of engineers focused on AI powered automation and 24/7 technical support operations from our Westborough, MA campus. The role shapes the technical vision for automation tooling, drives platform initiatives, and champions operational excellence across support services, with an annual salary in the range of USD 197,900 to 267,800.

Responsibilities

Lead and grow a global team of Systems Development Engineers across multiple geographies, fostering a culture of ownership, innovation, and operational excellence.
Define and execute the technical strategy for AI powered automation platforms, including intelligent ticket routing, self-service workflows, predictive analytics, and generative AI solutions that reduce manual toil and improve resolution times.
Own and manage a global robotics focused technical support organization, ensuring 24/7 coverage, SLA adherence, and continuous improvement of support processes across regions.
Develop multi-year roadmaps that align automation investments with business priorities and identify opportunities to apply AI/ML to transform support operations.
Establish and track key development and performance metrics (e.g., ticket reduction, time-to-resolve, automation coverage) and drive root cause analysis and systemic improvements for the development team.
Partner with product, engineering, and program management teams to ensure NPIs are supportable and influence system design for operability.
Set engineering standards, lead design reviews, and ensure the team delivers scalable, reliable, and maintainable solutions.
Communicate effectively with senior leadership, providing visibility into team performance, strategic initiatives, and investment needs.

Requirements

Knowledge of infrastructure automation delivered through the software development lifecycle in an API-enabled environment, including agile development, software architecture/patterns, and modern cloud services.
5+ years of experience managing system or software development teams.
Bachelor's degree in Computer Science or Engineering.
10+ years of experience in systems development, software engineering and technical support/services operations.
3+ years of experience leading AI/ML or automation tooling development initiatives (e.g., intelligent workflows, chatbots, predictive systems, generative AI applications).
3+ years of experience managing global technical support or operations teams of 30+, including managing managers.
Strong understanding of distributed systems, cloud infrastructure (AWS preferred), and modern DevOps practices.
Demonstrated ability to scale teams from early-stage to mature, high-performing organizations.

Technologies

AWS
ITIL
MLOps
LLM integration
Generative AI frameworks

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Sign-on payments
Restricted stock units (RSUs)

Preferred Qualifications

Master's degree or higher in Computer Science, Engineering, or related fields.
Experience with large-scale data pipelines, ML model deployment, and MLOps.
Familiarity with generative AI frameworks and large language model (LLM) integration.
Experience in robotics, fulfillment, or industrial automation environments.
Track record of delivering measurable ticket reduction or operational efficiency gains through automation.
Experience with ITIL, problem management, and incident management frameworks.
Proven ability to influence without authority across organizational boundaries.

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3d ago

Support Engineer

Amazon.com Services LLC Reading, MA

Reading, MA

3d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

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Job Description

Amazon.com Services LLC’s robotics division, specifically the ARTS team, is seeking a Support Engineer to operate onsite in Reading, MA. This role delivers around-the-clock technical support for robotic fulfillment centers, focusing on diagnostics, ticket handling, incident response, and advancing documentation and automated workflows. The position offers a yearly salary range of USD 90,400 to 158,200 and requires a master’s degree or higher with at least four years of relevant experience.

Responsibilities

Conduct advanced diagnostics and resolve critical robotic system issues through data analysis, AI-driven insights, and targeted troubleshooting.
Provide timely, accurate solutions to customer requests via effective ticket management.
Lead high-severity incident responses, coordinating across technical teams and business units to enable rapid resolution of critical robotic system problems.
Drive continual improvement by authoring technical documentation, knowledge base articles, and SOPs, and by designing automated workflows to boost team efficiency and system performance.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical stakeholders, in both written and verbal form.
Strong analytical skills with attention to detail and effective communication, or experience debugging and troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment, or development.
Proficiency in scripting or programming languages such as Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby
Python
Shell/BASH scripting
Java
C/C++
C*
Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)

BASIC QUALIFICATIONS

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical leaders, in writing and speaking.
Strong analytical skills with attention to detail and effective communication, or experience troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment or development.
Proficiency in scripting or programming in Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

Knowledge of UNIX/Linux operating systems.

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23d ago

Java Springboot Microservices Tech Support

Tata Consultancy Services Canton, MA

Canton, MA

23d ago

$120k - $140k/yr Full time APIs Application Support Authentication

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Job Description

Tata Consultancy Services is seeking an engineer to provide Tier 2 technical support from its Canton, MA office, focusing on Java Spring Boot microservices, APIs, and integration workloads. This role centers on troubleshooting, performing root cause analysis, monitoring system health, and validating deployments within a complex service ecosystem, on-site in Canton. The position blends hands-on debugging with proactive reliability work to keep data flows and integrations performing smoothly.

Responsibilities

Provide Tier 2 technical support for integration applications, APIs, and microservices.
Diagnose and resolve issues related to data flows, microservices, batch jobs, API failures, and system integrations.
Perform in-depth root cause analysis (RCA) for recurring failures.
Troubleshoot issues in Java Spring Boot based microservices including performance, availability, and functional failures.
Monitor and support REST APIs, event-driven integrations, message queues (Kafka), and batch processes.
Validate integration payloads (JSON/XML) and troubleshoot mapping issues.
Respond proactively to alerts and system degradation.
Participate in patching, releases, and deployment validation.
Document SOPs, troubleshooting guides, and knowledge articles.
Monitor system health using tools Dynatrace.

Requirements

Strong understanding of Java, Spring Boot, and microservices architecture.
Hands-on experience with REST APIs, HTTP protocols, authentication (OAuth2/JWT).
Experience with SQL databases.
Familiarity with message queues (Kafka).
Ability to read and analyze application logs and stack traces.
Knowledge of CI/CD pipelines (Jenkins, Azure DevOps, GitHub Actions, etc.).
Understanding of cloud platforms (Azure) is preferred.

Technologies

Java
Spring Boot
Kafka
REST APIs
OAuth2
JWT
SQL
Jenkins
Azure DevOps
GitHub Actions
Azure
Dynatrace

Benefits

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Canton, MA

Job Function

Technology

Role

Engineer

Job ID

417654

Education

Bachelor of Computer Science

Salary

USD 120,000 - 140,000 per year

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