Support Jobs in The Woodlands, TX

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IT Help Desk Specialist

Maverick Payments The Woodlands, TX

The Woodlands, TX

Today

$29 - $34/hr Full time Active Directory Cloud Platforms Desktop Support

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Job Description

Support employees at a hybrid location in The Woodlands, TX by delivering advanced help desk troubleshooting, identity and security administration, and endpoint support.

Responsibilities

Set up and install new computing hardware, printers, and OS imaging for Windows and Mac.
Act as an escalation point for complex incidents from Helpdesk I/II analysts with advanced troubleshooting across Windows, macOS, mobile devices, networking, and enterprise applications.
Administer identity, access, and security configurations across Active Directory, Azure AD, and Microsoft 365 (including group policy adjustments, user provisioning, and mailbox management).
Use remote access tools such as ConnectWise and ManageEngine to support users and resolve incidents.
Maintain and improve the remote support infrastructure (ConnectWise, ManageEngine) including scripting automations, ticket workflow tuning, and performance insights.
Review recurring technical issues, identify root causes, and recommend permanent fixes or process improvements to improve reliability.
Lead small-to-medium IT projects (hardware refresh cycles, software rollouts, or departmental technology upgrades) in coordination with internal stakeholders.
Contribute to IT documentation by creating technical guides, SOPs, and knowledge base articles for Help Desk operations.
Support endpoint security compliance, including patching oversight, antivirus/EDR alert handling, and security configuration checks.
Provide high-touch support for business-critical users or departments with minimal downtime and proactive resolution.
Monitor and update the enterprise software approvals list based on feedback from senior IT personnel.
Provide phone and internet chat-based help desk support.
Repair and troubleshoot computer systems, mobile devices, and networking hardware on-site and after recovery.
Escalate resources to QA device repairs and software installations using custom evaluation frameworks.
Support specialized projects on an as-needed basis as directed by Department or Company leadership.
Perform other duties as assigned.

Requirements

High school diploma or equivalent.
3–4 years of progressive experience in IT support, systems administration, endpoint management, or similar technical roles.
Demonstrated proficiency with Active Directory, Azure AD, Microsoft 365, PowerShell fundamentals, and endpoint management tools (ManageEngine, Intune, MDT), plus Microsoft Office Suite.
Completed college coursework in an IT-related field or technical science.
Experience delivering advanced troubleshooting across hardware, OS, networking, and cloud services.
Strong understanding of security best practices, patching lifecycles, and enterprise support standards.

Technologies

Active Directory, Azure AD, Microsoft 365
PowerShell
ManageEngine, Intune, MDT
ConnectWise
Windows, macOS
Microsoft Office Suite, Group Policy
Mobile devices, Networking
Enterprise applications
Antivirus, EDR

Benefits

Competitive salary, bonuses, and incentives.
Employer sponsored health, vision, and dental insurance programs.
Paid time off, paid sick time, and paid holidays.
401K plan with up to a 4% matching contribution.
Commitment to career development and advancement.
Employee recognition programs and company sponsored events.
Office culture and team building, birthdays and work anniversaries, snacks, and more.

Preferred

Bachelor’s degree or higher in an IT-related field (computer science, technical support, information technology) or equivalent years of IT-related experience.
AA CompTIA A+ certification for computer technology.
Microsoft 365 or Microsoft Azure certifications (such as AZ-900 or similar).
Experience automating tasks via PowerShell or equivalent scripting languages.
Previous experience in a Tier II/Tier III support or specialist-level role.

Pay & Work Location

Location: The Woodlands, TX (hybrid)
Pay range: $29 to $34 per hour
Work schedule consideration: In-office and/or hybrid schedules considered for candidates near the Greater Houston area.

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