IT Support & Systems Specialist

Olenox Industries is hiring a hands-on IT Support & Systems Specialist in The Woodlands, TX for a hybrid schedule. This is an individual-contributor role providing responsive remote and in-person support for employees and executives, helping resolve everyday business system issues, and coordinating with an MSP or software vendors when needed. The position is not permanently remote.

What you’ll be responsible for

• Deliver timely remote and in-person assistance for computers, mobile devices, printers, meeting equipment, and business applications.
• Assist users with routine tasks, explain solutions clearly, and confirm they can resume work.
• Support Microsoft 365, Google Workspace, email, file storage, collaboration apps, sign-in, synchronization, and access issues, including related employee device support.
• Handle approved user, license, group, permission, and device administration across platforms.
• Document symptoms, business impact, changes, and troubleshooting evidence to keep tickets and updates useful.
• Open and advance vendor cases, coordinate calls and follow-ups, and drive safe next steps.
• Preserve data, escalate security or potential data-loss incidents promptly, and verify outcomes rather than only forwarding tickets.
• Maintain accurate records for devices, software, accounts, and vendors.
• Support onboarding and offboarding, including approved access changes, equipment setup, and routine connectivity troubleshooting.
• Coordinate office technology readiness with leadership and the MSP.
• Create practical guides and repeatable procedures, identify recurring problems, and implement approved improvements.
• Partner with the MSP on backup coverage documentation, recovery procedures, and appropriate restore testing.

What you’ll need

• At least 2 years of hands-on support experience in a business environment, typically desktop support, help desk, an MSP, or comparable work.
• Experience supporting Microsoft 365 and/or Google Workspace, with the ability to learn unfamiliar tools and troubleshoot across platforms.
• Knowledge of Windows devices, common business applications and peripherals, user authentication, permissions, and routine network issues.
• Professional, patient communication with nontechnical users, including executives, plus discretion with business-sensitive information.
• Structured troubleshooting habits, clear written updates, useful ticket documentation, and reliable follow-through with users and vendors.
• Sound security and data-handling judgment, including verifying identity and authorization, protecting credentials, using approved tools, and recognizing when escalation is required.
• Ability to work independently within agreed priorities and attend the future Woodlands office. This is not permanently remote.

Tools you’ll work with

• Microsoft 365, Google Workspace
• Windows
• Microsoft Entra ID, lntune
• Google Workspace Admin Console

Compensation and benefits

Salary: USD 52,000 - 60,000 per year.

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Preferred background

• A bachelor’s degree in information technology, information systems, computer science, or a related discipline.
• Equivalent combinations of education, certifications, and demonstrable support experience will be considered.
• Additional useful experience may include MSP or executive support, Google Workspace Admin Console, Microsoft Entra ID, endpoint-management tools such as lntune, onboarding/offboarding, basic scripting, and support-process improvement.
• Relevant certifications are helpful but not a substitute for demonstrated ability.