Support Jobs in Topeka, KS

1 job found

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19d ago

Help Desk I Specialist

Berlin-Wheeler, Inc. Topeka, KS

Topeka, KS

19d ago

$16 - $18/hr Full time Application Support Computer Skills Customer Support

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Job Description

At Berlin-Wheeler, Inc., the Help Desk I Specialist role sits at the frontline of technology support for employees in Topeka, Kansas, onsite. You’ll be the first to respond to hardware, software, and connectivity issues, while assisting with setup, accounts, and both remote and on-site help. This position offers a clear path into Information Technology within a collaborative, stability-focused organization.

Compensation: USD 16 - 18 per hour

Responsibilities

Deliver first-line technical help via phone, email, chat, and the ticketing system
Diagnose common hardware, software, password, printer, and network connectivity problems
Assist users with Microsoft Office, email configuration, VPN access, and system navigation
Install and configure computers, monitors, peripherals, and user accounts
Escalate more complex issues to senior IT staff when required
Record issues, fixes, and support activity clearly in the ticketing system
Provide courteous, professional service with patience and timely responsiveness
Assist in keeping technology inventory organized and equipment tracked
Support both on-site and remote employees as needed

Requirements

High school diploma or equivalent
Minimum 1 year of related help desk or IT support experience
Strong communication and customer service skills
Basic understanding of computer systems, networking, and troubleshooting
Ability to stay organized and manage multiple requests at once
Positive attitude with a willingness to learn and grow
Ability to explain technical information in simple, easy-to-understand terms
Reliable attendance and strong problem-solving skills
Previous help desk, technical support, customer service, or IT experience is a plus
Certifications such as A+, Google IT Support, or similar are helpful but not required

Technologies

Microsoft Office
VPN

Benefits

Opportunity to build a long-term career in Information Technology
Supportive team environment with hands-on training
Day-to-day variety where no two problems are the same
Meaningful work helping employees stay connected and productive
Stable organization that values teamwork and reliability

Schedule and Work Environment

Full-time position
Day shift with occasional after-hours support as needed

Apply Today

If you enjoy technology, helping people, and solving problems, we’d like to hear from you. Whether you’re starting your IT career or looking to expand your skills, this role offers the opportunity to make an impact while gaining valuable experience.

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