Help Desk I Specialist

At Berlin-Wheeler, Inc., the Help Desk I Specialist role sits at the frontline of technology support for employees in Topeka, Kansas, onsite. You’ll be the first to respond to hardware, software, and connectivity issues, while assisting with setup, accounts, and both remote and on-site help. This position offers a clear path into Information Technology within a collaborative, stability-focused organization.

Compensation: USD 16 - 18 per hour

Responsibilities

• Deliver first-line technical help via phone, email, chat, and the ticketing system
• Diagnose common hardware, software, password, printer, and network connectivity problems
• Assist users with Microsoft Office, email configuration, VPN access, and system navigation
• Install and configure computers, monitors, peripherals, and user accounts
• Escalate more complex issues to senior IT staff when required
• Record issues, fixes, and support activity clearly in the ticketing system
• Provide courteous, professional service with patience and timely responsiveness
• Assist in keeping technology inventory organized and equipment tracked
• Support both on-site and remote employees as needed

Requirements

• High school diploma or equivalent
• Minimum 1 year of related help desk or IT support experience
• Strong communication and customer service skills
• Basic understanding of computer systems, networking, and troubleshooting
• Ability to stay organized and manage multiple requests at once
• Positive attitude with a willingness to learn and grow
• Ability to explain technical information in simple, easy-to-understand terms
• Reliable attendance and strong problem-solving skills
• Previous help desk, technical support, customer service, or IT experience is a plus
• Certifications such as A+, Google IT Support, or similar are helpful but not required

Technologies

• Microsoft Office
• VPN

Benefits

• Opportunity to build a long-term career in Information Technology
• Supportive team environment with hands-on training
• Day-to-day variety where no two problems are the same
• Meaningful work helping employees stay connected and productive
• Stable organization that values teamwork and reliability

Schedule and Work Environment

• Full-time position
• Day shift with occasional after-hours support as needed

Apply Today

If you enjoy technology, helping people, and solving problems, we’d like to hear from you. Whether you’re starting your IT career or looking to expand your skills, this role offers the opportunity to make an impact while gaining valuable experience.