Help Desk Tech 1 - Information Systems - FT - Evening

• Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner. Follows all call protocols and troubleshooting procedures documented in the Help Desk Manual.
• Answer call center phones as required and log incoming calls, voice messages, e-mails, and faxes with detail into the incident management system.
• Log all incoming calls, voice messages, e-mails, and faxes with detail into the incident management system.
• Respond to customer requests as needed, whether on hospital grounds or remote clinics.
• Build, deploy and install hardware and software.
• Maintain a Quality of Service individual score of 90 or above.
• Detail assigned tickets with comprehensive actions, next steps, and resolution.
• Follow asset and inventory control protocols.
• Administer and support user access and permissions for enterprise and third-party applications.
• Provide proactive customer communication to keep users informed on issues that did not meet first call resolution, in a timely manner.
• Prioritize and manage tasks and responsibilities, take initiative, and work well in a team environment.

Requirements

• Bachelor's Degree in Information Technology or a related degree (Preferred).
• 1 year IT experience and CompTIA A+ Certification (Preferred).
• Microsoft Windows Certification for the current supported Operating System (Preferred).
• Driver's License – DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review (Required).

Technologies

• Microsoft Windows

Travel Requirements

10%

Remote Work

Remote Work Capability: On-Site; No Remote

Remote Work Guidelines

• Workspace is quiet and distraction-free, allowing compliance with security and privacy standards.
• Stable access to electricity and a minimum of 25 Mbps upload speed.
• Dedicate full attention to job duties and communication during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and acknowledge the Remote Work Agreement annually.

Patient Facing Options

Position is Not Patient Facing

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Occasionally 1-3 Hours
• Crouching: Occasionally 1-3 Hours
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Occasionally 1-3 Hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Operate Foot Controls: Occasionally 1-3 Hours
• Pulling: Occasionally 1-3 Hours up to 50 lbs
• Pushing: Occasionally 1-3 Hours up to 50 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 50 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 50 lbs
• Repetitive Motions: Occasionally 1-3 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Occasionally 1-3 Hours
• Walking: Occasionally 1-3 Hours

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Occasionally 1-3 Hours
• Electrical: Occasionally 1-3 Hours
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Mechanical: Occasionally 1-3 Hours
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Occasionally 1-3 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Occasionally 1-3 Hours
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Education Qualifications

Bachelor's Degree in Information Technology or a related field (Preferred).

Experience Qualifications

• 1 year IT experience and CompTIA A+ Certification (Preferred).
• Microsoft Windows Certification for the current supported Operating System (Preferred).

Licenses and Certifications

Driver's License - DMV Current Valid Driver’s License and Clean MVR with 3-year baseline and annual MVR review. Required