Warminster, PA

Support Jobs in Warminster, PA

2 jobs found

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1mo ago

Entry Level Help Desk / Customer Service Representative

Vertical Screen Inc. Warminster, PA

Warminster, PA

1mo ago Closed

$16+/hr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

Vertical Screen Inc. is hiring an entry-level Tier 1 Technical Support and customer service representative for an on-site role in Warminster, PA. In this position, you will act as a primary point of contact for customers seeking help with products and services, handling day-to-day support across phone, chat, and email.

You will troubleshoot basic technical issues, support users at both Tier 1 and Tier 2 levels, and help clients get the most from the company websites through training. The role also includes coordinating user questions, investigating error messages, and processing client order changes according to department procedures.

Role overview

Provide client support across a wide range of items.
Review external or internal service requests to determine the nature and extent of support needed.
Support users directly or refer requests to the appropriate staff member.
Handle incoming client issues via phone, chat, and email.

Technical support and troubleshooting

Deliver Tier 1 and Tier 2 software support, training, and troubleshooting over the phone for clients, applicants, and vendors.
Resolve software problems on-site or remotely via phone, chat, and/or email.
Investigate error messages and determine appropriate resolutions.
Provide timely and accurate information in response to incoming client requests.

User training and order processing

Train users in startup, basic, and advanced use of company websites.
Process client orders and changes according to established department policies and procedures.

Required skills

Strong time management and organizational skills.
Proficiency in the M.S. Office Suite, including Outlook, Word, and Excel.
Detail-oriented approach.
Excellent oral and written communication skills.
Strong telephone skills and the ability to work with a diverse population.
Ability to maintain confidential information and follow work processing procedures.
Ability to manage multiple tasks or projects.

On-site position details

Location: Warminster, PA (onsite)
Schedule: M-F
Shift: 8:00am–4:00pm
Pay: $16 per hour (USD)
Education: High school diploma or equivalent

Technologies

M.S. Office Suite
Outlook
Word
Excel

Benefits

Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program and internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships and neighborhood business programs

Additional information: All candidates are subject to a drug test and a background screening.

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1mo ago

Help Desk / IT Support Specialist

Sabre Systems LLC Warminster, PA

Warminster, PA

1mo ago Closed

Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

On-site role in Warminster, Pennsylvania, supporting the IT department with administrative and operational duties, including procurement, service desk routing, asset tracking, and first-line technical assistance.

Responsibilities

Acts as the initial point of contact for IT inquiries and routes issues to the appropriate system support teams.
Maintains conference room technology, including projectors, speakerphones, and webcams, ensuring seamless meetings with tools such as Microsoft Teams.
Supports IT asset management, tracking hardware, software, licenses, maintenance agreements, systems, and other items tracked by the department.
Creates precise technology and office supply purchase requests, while monitoring progress and reporting the status of acquisitions.
Manages IT related invoices from approval through accounts payable processing.
Oversees urgent shipments from order placement to delivery.
Keeps CRM and other reporting systems current and accurate.
Creates, edits, and terminates user accounts as needed.
Resets user passwords as required.
Supports IT staff on projects and workload, performing project tasks as needed.
Conducts information gathering and documentation using online resources and research sites.
Fosters communication between the IT department and other teams.
Performs miscellaneous administrative duties as required.

Requirements

At least one year of experience providing IT support in a corporate environment.
Strong understanding of basic computer and network concepts; comfortable with technology and web resources.
Experience with Windows 11 and iOS and Android mobile devices.
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
Excellent written and verbal communication skills.
Highly self-motivated and customer-focused.
Ability to plan, prioritize, and support multiple assignments and projects simultaneously.
Well organized with the ability to work with minimal supervision and to solve problems.
Clear and effective communication with colleagues at all levels within the organization.
Ability to adhere to timelines and maintain a professional demeanor under pressure with multiple deadlines.
Openness to new challenges, ongoing learning, flexibility, and adaptability to change.
U.S. citizen and will be required to pass a background check.

Technologies

Microsoft Teams
Windows 11
iOS
Android
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
CRM

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Support Jobs in Warminster, PA

Entry Level Help Desk / Customer Service Representative

Help Desk / IT Support Specialist

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