Entry Level Help Desk / Customer Service Representative

Vertical Screen Inc. is hiring an entry-level Tier 1 Technical Support and customer service representative for an on-site role in Warminster, PA. In this position, you will act as a primary point of contact for customers seeking help with products and services, handling day-to-day support across phone, chat, and email.

You will troubleshoot basic technical issues, support users at both Tier 1 and Tier 2 levels, and help clients get the most from the company websites through training. The role also includes coordinating user questions, investigating error messages, and processing client order changes according to department procedures.

Role overview

• Provide client support across a wide range of items.
• Review external or internal service requests to determine the nature and extent of support needed.
• Support users directly or refer requests to the appropriate staff member.
• Handle incoming client issues via phone, chat, and email.

Technical support and troubleshooting

• Deliver Tier 1 and Tier 2 software support, training, and troubleshooting over the phone for clients, applicants, and vendors.
• Resolve software problems on-site or remotely via phone, chat, and/or email.
• Investigate error messages and determine appropriate resolutions.
• Provide timely and accurate information in response to incoming client requests.

User training and order processing

• Train users in startup, basic, and advanced use of company websites.
• Process client orders and changes according to established department policies and procedures.

Required skills

• Strong time management and organizational skills.
• Proficiency in the M.S. Office Suite, including Outlook, Word, and Excel.
• Detail-oriented approach.
• Excellent oral and written communication skills.
• Strong telephone skills and the ability to work with a diverse population.
• Ability to maintain confidential information and follow work processing procedures.
• Ability to manage multiple tasks or projects.

On-site position details

• Location: Warminster, PA (onsite)
• Schedule: M-F
• Shift: 8:00am–4:00pm
• Pay: $16 per hour (USD)
• Education: High school diploma or equivalent

Technologies

• M.S. Office Suite
• Outlook
• Word
• Excel

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program and internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships and neighborhood business programs

Additional information: All candidates are subject to a drug test and a background screening.