Help Desk / IT Support Specialist

On-site role in Warminster, Pennsylvania, supporting the IT department with administrative and operational duties, including procurement, service desk routing, asset tracking, and first-line technical assistance.

Responsibilities

• Acts as the initial point of contact for IT inquiries and routes issues to the appropriate system support teams.
• Maintains conference room technology, including projectors, speakerphones, and webcams, ensuring seamless meetings with tools such as Microsoft Teams.
• Supports IT asset management, tracking hardware, software, licenses, maintenance agreements, systems, and other items tracked by the department.
• Creates precise technology and office supply purchase requests, while monitoring progress and reporting the status of acquisitions.
• Manages IT related invoices from approval through accounts payable processing.
• Oversees urgent shipments from order placement to delivery.
• Keeps CRM and other reporting systems current and accurate.
• Creates, edits, and terminates user accounts as needed.
• Resets user passwords as required.
• Supports IT staff on projects and workload, performing project tasks as needed.
• Conducts information gathering and documentation using online resources and research sites.
• Fosters communication between the IT department and other teams.
• Performs miscellaneous administrative duties as required.

Requirements

• At least one year of experience providing IT support in a corporate environment.
• Strong understanding of basic computer and network concepts; comfortable with technology and web resources.
• Experience with Windows 11 and iOS and Android mobile devices.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• Highly self-motivated and customer-focused.
• Ability to plan, prioritize, and support multiple assignments and projects simultaneously.
• Well organized with the ability to work with minimal supervision and to solve problems.
• Clear and effective communication with colleagues at all levels within the organization.
• Ability to adhere to timelines and maintain a professional demeanor under pressure with multiple deadlines.
• Openness to new challenges, ongoing learning, flexibility, and adaptability to change.
• U.S. citizen and will be required to pass a background check.

Technologies

• Microsoft Teams
• Windows 11
• iOS
• Android
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• CRM