Support Jobs in West Allis, WI

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8d ago

Help Desk Technician

NavitasPartners West Allis, WI

West Allis, WI

8d ago

Full time Application Support Computer Skills End User Support

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Job Description

NavitasPartners is seeking an onsite Help Desk Technician in West Allis, Wisconsin. This role focuses on delivering timely and effective support for hardware, software, and application issues, minimizing business disruption and maximizing user productivity. You will be the first point of contact for end users, helping them navigate technical challenges, configure software, and keep devices up to date. The position emphasizes practical, hands-on problem solving with Microsoft Windows and Microsoft 365 in a fast-paced work environment.

Minimum experience: 2 years in customer-focused IT support or related roles.

Responsibilities

Handle incoming service requests, incidents, and technical inquiries from users
Install, configure, upgrade, and maintain desktop software and applications
Troubleshoot issues across operating systems, applications, and hardware
Document incidents, resolutions, and support activities in the ticketing system
Escalate unresolved problems to the appropriate technical teams
Assist with user account management and access requests
Support workstation deployments and equipment replacements
Provide end-user training and practical technical guidance
Maintain knowledge base articles and support documentation
Ensure adherence to service level agreements

Requirements

Strong customer service skills and clear communication
Experience delivering desktop and application support
Proven troubleshooting and problem-resolution abilities
Familiarity with ticket management systems
Experience supporting Microsoft Windows and Microsoft 365
Ability to create and maintain technical documentation

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