West Allis, WI

Support Jobs in West Allis, WI

2 jobs found

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1mo ago

Help Desk Engineer

Heritage Senior Living West Allis, WI

West Allis, WI

1mo ago Closed

Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

Heritage Senior Living is seeking a full-time, onsite Help Desk Engineer in West Allis, WI. This role delivers IT support, workstation and device setup, user administration, and network and security tasks to keep operations running smoothly.

Responsibilities

Responding and logging to Helpdesk Emails & Phone Calls
Set up workstations (Laptops, Desktops, Printers, etc.)
Setup Mobile Devices (iPhones, Android) & MDM software
Setup Tablet Devices (iPads, Android)
Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
Train and Assist new users on how to use the computer, and software services we provide them
Develop training materials/manuals and facilitates information systems training
Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
Setup & Assist in Audio & Visual needs when needed (Projectors, TVs, PowerPoint, Conference Calls)
Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
Investigating, diagnosing and solving computer software and hardware faults
Ensure security and privacy of networks and computer systems
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages

Essentials Duties and Responsibilities

Responding and logging to Helpdesk Emails & Phone Calls
Set up workstations (Laptops, Desktops, Printers, etc.)
Setup Mobile Devices (iPhones, Android) & MDM software
Setup Tablet Devices (iPads, Android)
Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
Train and Assist new users on how to use the computer, and software services we provide them
Develop training materials/manuals and facilitates information systems training
Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
Setup & Assist in Audio & Visual needs when needed (Projectors, TVs, PowerPoint, Conference Calls)
Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
Investigating, diagnosing and solving computer software and hardware faults
Ensure security and privacy of networks and computer systems
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages

Essential Functions

Communication: speaks clearly and hears at normal workplace volume
Written communication: writes at professional level and able to read and interpret written information
Physical ability: sit, stand, walk, and kneel occasionally during an 8-hour work day
Physical ability: lift up to 50 pounds on a regular basis
Visual ability: read materials, monitors, and logs up to 50 feet
Attendance/punctuality: able to work 8 to 12-hour days

Technologies

Active Directory
Office 365
Sharepoint
MDM software
Remote Desktop
PowerPoint

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2mo ago

Help Desk Technician

NavitasPartners West Allis, WI

West Allis, WI

2mo ago Closed

Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

NavitasPartners is seeking an onsite Help Desk Technician in West Allis, Wisconsin. This role focuses on delivering timely and effective support for hardware, software, and application issues, minimizing business disruption and maximizing user productivity. You will be the first point of contact for end users, helping them navigate technical challenges, configure software, and keep devices up to date. The position emphasizes practical, hands-on problem solving with Microsoft Windows and Microsoft 365 in a fast-paced work environment.

Minimum experience: 2 years in customer-focused IT support or related roles.

Responsibilities

Handle incoming service requests, incidents, and technical inquiries from users
Install, configure, upgrade, and maintain desktop software and applications
Troubleshoot issues across operating systems, applications, and hardware
Document incidents, resolutions, and support activities in the ticketing system
Escalate unresolved problems to the appropriate technical teams
Assist with user account management and access requests
Support workstation deployments and equipment replacements
Provide end-user training and practical technical guidance
Maintain knowledge base articles and support documentation
Ensure adherence to service level agreements

Requirements

Strong customer service skills and clear communication
Experience delivering desktop and application support
Proven troubleshooting and problem-resolution abilities
Familiarity with ticket management systems
Experience supporting Microsoft Windows and Microsoft 365
Ability to create and maintain technical documentation

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Support Jobs in West Allis, WI

Help Desk Engineer

Help Desk Technician

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