Help Desk Technician

NavitasPartners is seeking an onsite Help Desk Technician in West Allis, Wisconsin. This role focuses on delivering timely and effective support for hardware, software, and application issues, minimizing business disruption and maximizing user productivity. You will be the first point of contact for end users, helping them navigate technical challenges, configure software, and keep devices up to date. The position emphasizes practical, hands-on problem solving with Microsoft Windows and Microsoft 365 in a fast-paced work environment.

Minimum experience: 2 years in customer-focused IT support or related roles.

Responsibilities

• Handle incoming service requests, incidents, and technical inquiries from users
• Install, configure, upgrade, and maintain desktop software and applications
• Troubleshoot issues across operating systems, applications, and hardware
• Document incidents, resolutions, and support activities in the ticketing system
• Escalate unresolved problems to the appropriate technical teams
• Assist with user account management and access requests
• Support workstation deployments and equipment replacements
• Provide end-user training and practical technical guidance
• Maintain knowledge base articles and support documentation
• Ensure adherence to service level agreements

Requirements

• Strong customer service skills and clear communication
• Experience delivering desktop and application support
• Proven troubleshooting and problem-resolution abilities
• Familiarity with ticket management systems
• Experience supporting Microsoft Windows and Microsoft 365
• Ability to create and maintain technical documentation