Westbrook, ME

Support Jobs in Westbrook, ME

2 jobs found

Include remote jobs

3d ago

IT Service Desk Support Analyst

WGTech Westbrook, ME

Westbrook, ME

3d ago

$50k - $65k/yr Full time Active Directory Cloud Platforms Desktop Support

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Job Description

WGTech, a longstanding technology solutions provider, is seeking an IT Service Desk Support Analyst to join onsite in Westbrook, Maine. This early‑career role focuses on delivering frontline support to external clients, resolving hardware and software issues, and assisting with device and user account management within a managed IT services environment.

Compensation

Annual salary: USD 50,000 - 65,000.

Responsibilities

Offer frontline technical assistance to end users by phone, email, remote sessions, and occasional on-site visits.
Diagnose and resolve typical workstation, software, and network connectivity problems.
Help set up user accounts and adjust access in Active Directory and Microsoft 365.
Assist with core device management tasks including imaging, deployment, and software installations.
Document configurations and record findings during troubleshooting and on-site activities.
Identify issues beyond the initial request and escalate or document as needed.
Collaborate with teammates and utilize internal resources when necessary.

Requirements

1 to 2+ years of experience supporting end‑users in a service desk, help desk, or MSP environment.
Hands‑on experience installing, deploying, and configuring Windows desktop systems.
Foundational knowledge of Active Directory, including user accounts, groups, and password management.
Familiarity with Microsoft 365 services, including email accounts and basic troubleshooting.
Understanding of fundamental networking concepts such as TCP/IP, DNS, and DHCP.
Strong customer service orientation and effective communication skills.
Ability to document work clearly and thoroughly.
Comfort in a fast‑paced, client‑facing environment.
Exposure to Entra ID (Azure AD) and/or Microsoft Intune.
Experience with OS imaging or deployment tools.
Basic understanding of file permissions or Group Policy.
Valid driver's license.

Technologies

Active Directory
Microsoft 365
Entra ID (Azure AD)
Microsoft Intune
OS imaging
Deployment tools

Benefits

401(k) with employer matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

About WGTech

WGTech has operated as a technology solutions provider since 1994, emphasizing collaboration, camaraderie, and a collective work ethic. The company values building strong client relationships through driven, learning‑focused professionals who thrive on flexibility and mutual support.

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21d ago

Technical Support Engineer – Electro-Mechanical

BridgeView Westbrook, ME

Westbrook, ME

21d ago

$30 - $35/hr Full time Electrical Engineering Allen-Bradley Automation

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Job Description

BridgeView offers a comprehensive benefits package and a collaborative on-site culture in Westbrook, ME. The Technical Support Engineer role focuses on ASRS and material handling equipment, delivering expert troubleshooting, service support, and clear technical guidance to technicians and customers to boost equipment reliability and satisfaction.

What we offer

Medical insurance
Dental insurance
Vision insurance
Teladoc
Short & Long-Term Disability
Critical Illness
Accident
AD&D
ID/Legal Shield
EAP
Calm app subscription
401(k) with 4% match

Position overview

We are seeking a Technical Support Engineer to provide expert troubleshooting, service support, and technical guidance for automated storage and retrieval systems and material handling equipment. This role serves as a key escalation point for technicians and customers, diagnosing electrical and mechanical issues, supporting field service activities, and ensuring equipment reliability and customer satisfaction. The ideal candidate will have a background in industrial automation, electrical controls, and mechanical systems, with the ability to troubleshoot complex issues remotely and communicate effectively with technicians, customers, and internal engineering teams.

Responsibilities

Offer remote and on-site technical assistance to field technicians and end users via phone, email, and occasional visits.
Identify and resolve electrical, mechanical, and control system faults in ASRS and related equipment.
Assist technicians with low voltage control circuits and three-phase power distribution in the 230 to 600 VAC range.
Diagnose components such as motors, drives, sensors, conveyors, chain and belt driven systems, and other automated material handling equipment.
Escalate complex problems to engineering and advanced technical support teams as needed.
Maintain incident-by-incident records of failures, diagnostics, and resolutions.
Conduct root cause analysis and propose corrective actions to improve performance and reliability.
Develop and maintain technical documentation, service procedures, troubleshooting guides, and best practices.
Support field service operations including commissioning, maintenance, troubleshooting, and repairs.
Lead technical training for field technicians, maintenance personnel, and end users.
Collaborate with engineering, manufacturing, and service teams to resolve customer issues and drive product improvements.
Participate in ongoing technical training programs and product education initiatives.
Adhere to all company and customer safety policies and procedures.

Requirements

Associate degree or technical certification, or equivalent experience in Electrical Engineering Technology, Mechatronics, Industrial Maintenance, Automation, or a related field.
Proven experience diagnosing industrial electrical and mechanical systems.
Solid understanding of low voltage control circuits and three-phase power distribution in the 230 to 600 VAC range.
Experience reading electrical schematics, wiring diagrams, and mechanical drawings.
Experience with motors, drives, sensors, relays, contactors, and other industrial control components.
Experience diagnosing chain drive, belt drive systems, conveyors, and automated equipment.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to juggle multiple priorities in a fast-paced technical support environment.

Technologies

ASRS (Automated Storage and Retrieval Systems)
Siemens PLCs
Allen-Bradley PLCs
Beckhoff PLCs

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Support Jobs in Westbrook, ME

IT Service Desk Support Analyst

Technical Support Engineer – Electro-Mechanical

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