Technical Support Engineer – Electro-Mechanical

BridgeView offers a comprehensive benefits package and a collaborative on-site culture in Westbrook, ME. The Technical Support Engineer role focuses on ASRS and material handling equipment, delivering expert troubleshooting, service support, and clear technical guidance to technicians and customers to boost equipment reliability and satisfaction.

What we offer

• Medical insurance
• Dental insurance
• Vision insurance
• Teladoc
• Short & Long-Term Disability
• Critical Illness
• Accident
• AD&D
• ID/Legal Shield
• EAP
• Calm app subscription
• 401(k) with 4% match

Position overview

We are seeking a Technical Support Engineer to provide expert troubleshooting, service support, and technical guidance for automated storage and retrieval systems and material handling equipment. This role serves as a key escalation point for technicians and customers, diagnosing electrical and mechanical issues, supporting field service activities, and ensuring equipment reliability and customer satisfaction. The ideal candidate will have a background in industrial automation, electrical controls, and mechanical systems, with the ability to troubleshoot complex issues remotely and communicate effectively with technicians, customers, and internal engineering teams.

Responsibilities

• Offer remote and on-site technical assistance to field technicians and end users via phone, email, and occasional visits.
• Identify and resolve electrical, mechanical, and control system faults in ASRS and related equipment.
• Assist technicians with low voltage control circuits and three-phase power distribution in the 230 to 600 VAC range.
• Diagnose components such as motors, drives, sensors, conveyors, chain and belt driven systems, and other automated material handling equipment.
• Escalate complex problems to engineering and advanced technical support teams as needed.
• Maintain incident-by-incident records of failures, diagnostics, and resolutions.
• Conduct root cause analysis and propose corrective actions to improve performance and reliability.
• Develop and maintain technical documentation, service procedures, troubleshooting guides, and best practices.
• Support field service operations including commissioning, maintenance, troubleshooting, and repairs.
• Lead technical training for field technicians, maintenance personnel, and end users.
• Collaborate with engineering, manufacturing, and service teams to resolve customer issues and drive product improvements.
• Participate in ongoing technical training programs and product education initiatives.
• Adhere to all company and customer safety policies and procedures.

Requirements

• Associate degree or technical certification, or equivalent experience in Electrical Engineering Technology, Mechatronics, Industrial Maintenance, Automation, or a related field.
• Proven experience diagnosing industrial electrical and mechanical systems.
• Solid understanding of low voltage control circuits and three-phase power distribution in the 230 to 600 VAC range.
• Experience reading electrical schematics, wiring diagrams, and mechanical drawings.
• Experience with motors, drives, sensors, relays, contactors, and other industrial control components.
• Experience diagnosing chain drive, belt drive systems, conveyors, and automated equipment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to juggle multiple priorities in a fast-paced technical support environment.

Technologies

• ASRS (Automated Storage and Retrieval Systems)
• Siemens PLCs
• Allen-Bradley PLCs
• Beckhoff PLCs