Support Jobs in Westford, MA

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Technical Support Specialist - Semiconductor Equipment

Amtech Systems Inc. Westford, MA

Westford, MA

Today

$35 - $42/hr Full time Automation Computer Skills Control Systems

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Job Description

The role provides post-market technical support for semiconductor and SMT capital equipment, with a focus on troubleshooting electrical circuit issues and coordinating with field and engineering teams as needed. This is an onsite position in Westford, MA supporting customers worldwide.

Key Responsibilities

Deliver remote and onsite technical support to customers to troubleshoot and resolve electrical circuit issues.
Provide backup coverage to field service engineers to support timely and effective resolution of technical problems.
Work cross functionally to review and update technical documentation, including manuals and service bulletins.
Investigate recurring product failures and coordinate with Engineering and Manufacturing to identify lasting corrective actions.
Create and maintain technical support documentation, troubleshooting guides, service procedures, and knowledge base articles.
Maintain detailed records of service activities, including issues encountered, solutions applied, and client interactions.
Train and guide customers and third-party personnel on troubleshooting, maintenance, and operations of products.
Support occasional after-hours calls and travel when required for technical support.
Follow ISO procedures and safety protocol, including wearing appropriate PPE where designated.

Required Qualifications

Education: Associate degree in Electrical or Mechanical Engineering; Bachelor’s preferred. Trade school experience, related field experience, or equivalent technical experience also considered.
Experience: 3+ years in technical support or service roles, preferably in semiconductor or electronics manufacturing.
Technical proficiency: Ability to troubleshoot electrical, electronics, and mechanical systems remotely, including PLC control systems.
Certifications (preferred): Relevant technical certifications such as SEMI or IPC.

Technical Skills and Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
PLC control systems.
Salesforce and ERP systems.
AI tools.
Fourier Transforms, filter design, differential equations.
CAD and data analysis.
Diagnostic tools for semiconductor equipment.

Competencies

Ability to work independently and collaboratively while meeting time sensitive deadlines.
Strong interpersonal and written communication skills, with the ability to explain complex technical topics clearly.
Strong math and measurement capability for troubleshooting and diagnostics, including Ohm’s Law, power calculations, impedance, and reactive components to support electrical circuit analysis.
Exposure to analytical methods such as Fourier Transforms, filter design, and differential equations, including frequency response, load distribution, and thermal management.
Familiarity with diagnostic software and CAD/data analysis tools is a plus.

Location and Compensation

Location: Westford, MA (onsite)

Compensation: USD 35 to 42 per hour

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