Life Science Support

Life Science Support Jobs

2 jobs found

Today

Senior Technical Support Specialist

Waters Corporation Wood Dale, IL

Wood Dale, IL

Today

$139k - $231k/yr Full time Senior Applications Engineer Chromatography Data Systems

Apply Now

Job Description

Support advanced customer-facing technical expertise across liquid chromatography and LC-MS in the greater Chicago area.

Responsibilities

Provide advanced scientific and technical support across the sales cycle to help achieve district sales targets.
Partner with district sales teams to gather customer requirements and develop application-based solutions.
Introduce, demonstrate, and support Waters laboratory products and solutions for prospective customers.
Present product capabilities and benefits to varied audiences, tailoring communication to technical and non-technical stakeholders.
Develop, optimize, and document chromatographic and LC-MS applications aligned to customer needs and sales opportunities.
Troubleshoot complex LC and LC-MS application issues and deliver technical guidance to customers and internal teams.
Coordinate with customers and internal stakeholders to support successful implementation and maintain customer satisfaction.
Manage the District Demo Laboratory, including instrument inventory, day-to-day operations, equipment readiness, maintenance coordination, and availability for demos and evaluations.
Collaborate with Technical Support Specialists, Field Service, and internal technical teams to resolve challenges and deliver effective solutions.
Stay current on Waters products, separation science, vertical market dynamics, emerging application trends, and relevant competitive technologies.
Apply scientific and technical expertise in innovative ways to address customer challenges and grow market opportunities.
Create reusable, well-documented technical materials such as application notes, scientific posters, and technical presentations as appropriate.
Share customer and field insights with Product Management and Marketing to support product launches and continuous improvement.
Transfer knowledge within the TSS organization to strengthen team capability.
Independently manage technical priorities and customer engagements using strong problem-solving and judgment.
Contribute technical insights during district strategic business planning to identify growth opportunities.

Requirements

Bachelor’s degree in Chemistry, Biochemistry, Biology, Engineering, or a related scientific discipline.
Minimum 5 years of hands-on experience with liquid chromatography (LC) and/or LC-MS instrumentation, including method development, optimization, and troubleshooting.
Strong chromatography foundation, including HPLC and UHPLC; experience with mass spectrometry and other separation techniques is considered an asset.
Experience with chromatography data systems and scientific software, including Empower, MassLynx, waters_connect, or equivalent platforms.
Understanding of scientific laboratory workflows, including instrument control, data acquisition, processing, and data management.
Proven ability to troubleshoot complex analytical issues, develop solutions, and work independently with minimal supervision.
Strong written and verbal communication skills, with the ability to present scientific and technical information clearly to diverse audiences.
Ability to prepare technical documentation, demonstration reports, scientific presentations, and application-related materials.
Strong organizational and time-management skills to manage multiple priorities and coordinate laboratory activities.
Ability to collaborate with customers, sales teams, and technical colleagues while supporting others through knowledge sharing.
Willingness and ability to travel approximately 10–20%, including local and overnight travel.

Preferred Qualifications

Experience with Waters instrumentation and software, including ACQUITY UPLC, Mass Spectrometers, Empower, MassLynx, and waters_connect.
Working knowledge of advanced separation and mass spectrometry technologies such as SFC, Preparative LC, QDa, single quadrupole, tandem quadrupole, and time-of-flight mass spectrometry.
Experience conducting customer demonstrations, delivering technical presentations, or providing applications support in a commercial environment.
Experience managing or coordinating laboratory operations, including instrumentation maintenance, inventory management, and equipment readiness.
Familiarity with scientific informatics systems, including CDS, SDMS, LIMS, and ELN.
Knowledge of regulated laboratory environments, including GLP, GMP, GxP, FDA 21 CFR Part 11, and computerized system validation.

Key Technologies

Liquid chromatography (LC)
Liquid chromatography-mass spectrometry (LC-MS)
HPLC, UHPLC
Empower, MassLynx, waters_connect
Chromatography data systems
ACQUITY UPLC, CDS, SDMS, LIMS, ELN

Location: Wood Dale, IL (onsite) in the greater Chicago area

Compensation: USD 138,500–230,500 per year

View full job page →

9d ago

Sr Manager, Microbiology Technical Support

bioMerieux Morrisville, NC

Morrisville, NC

9d ago

$99k - $146k/yr Full time Manager Computer Skills Customer Support

Apply Now

Job Description

bioMérieux is seeking a Senior Manager for Microbiology Technical Support to lead the Technical Support Center teams supporting internal and external customers across bioMérieux systems. In this hybrid role based in Morrisville, NC, you will oversee day-to-day operations while driving strategic planning, decision-making, and change management to support customer excellence and KPI attainment.

What you’ll do

Lead daily operations, ensuring frontline teams follow company policies and maintain effective communication.
Set priorities, coordinate team workload, and help sustain a customer-focused environment.
Oversee product complaint handling in partnership with Quality Assurance to support timely, compliant resolution.
Manage departmental budgets, resources, staffing levels, and capacity planning.
Provide proactive, timely updates to direct reports and senior leaders on key issues and progress.
Identify cross-functional needs, build solutions and implementation plans, and execute against defined strategies.
Establish and align departmental best practices to improve operational consistency.
Manage complex workflows that involve customer interaction and collaboration with internal stakeholders.
Escalate difficult customer issues when appropriate, address gaps quickly, and support KPI attainment.
Prioritize workload, projects, and platform-specific demands to meet business objectives.
Ensure employees receive appropriate training, development, and continuous feedback.
Coach, motivate, and mentor team members, including junior managers, to support performance and growth.
Support cross-functional collaboration related to product launches and field actions within required timelines.
Handle customer escalations and system-down situations, partnering with leaders to remove barriers.
Perform all work in compliance with bioMérieux quality procedures and standards.
Complete other duties as assigned.

Qualifications

Bachelor degree required in Medical Technology, Engineering, Business Management, or Life Science.
6+ years of related experience in a bioMérieux Technical Support center or other medical industry customer support center, focused on clinical microbiology, with demonstrated ability to lead others.
Education substitution: if no Bachelor degree, 10+ years of defined related experience is required.

Tools and technologies

MS Office tools including Outlook, Teams, Word, and Excel
Salesforce

Preferred

Demonstrated people management experience within a technical support center.
Management experience in medical diagnostics and/or a related call center environment.
Previous project management experience and/or contributions to process enhancement efforts.
Experience with bioMérieux products.
Salesforce experience.

Compensation and bonus

The estimated salary range for this role in Utah or North Carolina is $98,900 to $145,600 per year. This position is eligible for a variable annual bonus based on company, team, and individual performance per bioMérieux’s bonus program. Actual compensation within the range is determined by experience and will be presented at the time of the offer.

Benefits

Medical (including prescription), dental, and vision plans with nationwide coverage and telemedicine options
Company-provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan with a generous non-discretionary employer contribution and employer match
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves

Working conditions

Ability to remain in a stationary position, sitting or standing, for prolonged periods
Domestic travel: 10%
International travel: 5%

View full job page →

Life Science Support Jobs

Senior Technical Support Specialist

Sr Manager, Microbiology Technical Support

Get Life Science Support Jobs alerts