Morrisville, NC

Support Jobs in Morrisville, NC

3 jobs found

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Today

Technical Support Engineer

NetApp Morrisville, NC

Morrisville, NC

Today

$125k - $135k/yr Full time Cifs Customer Support Hardware Support

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Job Description

This role provides technical support to customers and partners by diagnosing, troubleshooting, repairing, and debugging NetApp products, including complex escalations that go beyond first-line support. The position also supports knowledge sharing and occasional technical training, with additional value placed on an interest in AI and comfort using AI-driven tools.

Location and Work Model

Location: Morrisville, North Carolina, United States
Work model: Hybrid

Most roles include some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Compensation

Target salary range: USD 125,000 - 135,000 per year

Role Responsibilities

Resolve technical issues that remain unresolved by initial NetApp product support.
Collaborate with other NetApp Technical Support teams and escalate complex cases to Engineering.
Create knowledge base articles to document information and best practices.
Develop deep expertise across NetApp ONTAP architecture, including Core, Hardware, WAFL, NAS, SAN, and Performance.
Troubleshoot challenging technical problems while prioritizing excellent customer service.
Report design and reliability problems or code issues to software engineering.
Occasionally design and deliver technical training or brown-bag sessions.

Required Qualifications

Minimum 10 years in a similar technical support role.
Communication skills: Good written and verbal communication skills, plus strong interpersonal and customer service skills for high-stress and/or ambiguous situations.
Ability to coordinate and collaborate with other GEO peers.
Strong aptitude for learning new technologies and applying them in a customer-facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Understanding of AI tools, systems, and practices.
Willingness to work weekend night shift for Fri, Sat, and Mon to manage high critical or Priority customer calls and cases handled through queues.
Education: Bachelor’s degree in Engineering or Computer Science, or equivalent experience.

Technologies and Tools

NetApp ONTAP, WAFL, NAS, SAN
iSCSI/FC, NFS, CIFS/SMB
Object storage (S3), TCP/IP, VLANs, routing
VMware, Container Storage, Hyper-V, XenServer
UNIX/Linux, Microsoft Windows
Oracle, SAP, Microsoft Exchange, Microsoft SQL Server
Snapshot/ShadowCopy technology
AI-driven tools
Additional listed cloud concepts: Blob, EBS

Preferred Technical Skills

Data Protection & Backup Expertise: Enterprise backup tools, replication technologies, backup strategies, and recovery concepts.
Storage Systems: NetApp ONTAP architecture, Core, hardware, SAN (iSCSI/FC), NAS (NFS, CIFS/SMB), and object storage (S3).
Networking Fundamentals: TCP/IP, VLANs, and routing.
Virtualization & Platform Integration: VMware and Container Storage.
Cloud & Hybrid Storage: General knowledge of cloud concepts including S3, Blob, EBS.
Operational & Troubleshooting Skills: Root cause analysis across storage, network, and backup layers, plus performance analysis.

Additional Exposure

UNIX/Linux configuration, administration, and technical support.
Microsoft Windows environment configuration, system administration, and technical support.
Interoperability of enterprise applications such as Oracle, SAP, Microsoft Exchange, and Microsoft SQL Server with storage systems and solutions.
Server and desktop virtualization solutions including VMware, Hyper-V, and XenServer.
Backup solutions involving enterprise applications.
Snapshot/ShadowCopy technology.

Benefits

Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSUs)

Job Category and Identifier

Job Category: Customer Support
Job ID: 136593-en_US

AI Disclosure

For select roles, some stages of the hiring process may use artificial intelligence tools to help evaluate applications and candidate selection.

How to Apply

Applications are reviewed only if submitted through NetApp’s company website.

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4d ago

HCS Desktop Support Specialist

UNC Health Morrisville, NC

Morrisville, NC

4d ago

$21 - $31/hr Full time Application Support Computer Skills Desktop Support

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Job Description

UNC Health’s Shared Services team is seeking an HCS Desktop Support Specialist to support day-to-day technology needs for end users in Morrisville, NC. In this onsite, full-time role, you will help keep desktop and portable computing environments running smoothly across a multi-platform network by installing, configuring, supporting, and troubleshooting hardware and software.

This position sits within ISD End User Support and follows a day job schedule (standard 40.00 hours per week). The hiring range is $21.62 - $31.07 per hour, and pay offers are determined by experience and internal equity. The role is Exempt From Overtime: No.

What you’ll do

Support network security by enforcing passwords, installing virus protection software, applying encryption technology, and following relevant policies and procedures.
Create and manage user profiles, and administer file and folder security as well as storage capacity.
Maintain desktop peripheral inventory and support asset management by keeping accurate records when devices change, including updates whenever a computer is installed or relocated.
Help evaluate products for compatibility, flexibility, and ease of use, including application option design with mainframe applications.
Install and configure hardware and software applications.
Provide technical support and incident resolution for end users related to hardware and software.
Deliver initial training to help customers learn system operation and maintain productivity.
Complete desktop moves in a timely manner based on user and organizational needs.

What you bring

Associate’s degree in Computer Science, Information Systems Management, or a related field (or an equivalent combination of education, training, and experience).
If using a High School diploma or GED instead of an associate’s degree, two (2) years of relevant experience are required.
Excellent communication skills.
Ability to work effectively in a team environment.
Demonstrated ability to manage multiple tasks simultaneously.
Highly responsive to internal customers.

Additional information

Legal Employer: NCHEALTH
Entity: Shared Services
Work Type: Full Time
Work Assignment Type: Onsite
Work Schedule: Day Job
Licensure/Certification Requirements: No licensure or certification required

Location: Morrisville, NC (onsite), US:NC:Morrisville.

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7d ago

Sr Manager, Microbiology Technical Support

bioMerieux Morrisville, NC

Morrisville, NC

7d ago

$99k - $146k/yr Full time Manager Computer Skills Customer Support

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Job Description

bioMérieux is seeking a Senior Manager for Microbiology Technical Support to lead the Technical Support Center teams supporting internal and external customers across bioMérieux systems. In this hybrid role based in Morrisville, NC, you will oversee day-to-day operations while driving strategic planning, decision-making, and change management to support customer excellence and KPI attainment.

What you’ll do

Lead daily operations, ensuring frontline teams follow company policies and maintain effective communication.
Set priorities, coordinate team workload, and help sustain a customer-focused environment.
Oversee product complaint handling in partnership with Quality Assurance to support timely, compliant resolution.
Manage departmental budgets, resources, staffing levels, and capacity planning.
Provide proactive, timely updates to direct reports and senior leaders on key issues and progress.
Identify cross-functional needs, build solutions and implementation plans, and execute against defined strategies.
Establish and align departmental best practices to improve operational consistency.
Manage complex workflows that involve customer interaction and collaboration with internal stakeholders.
Escalate difficult customer issues when appropriate, address gaps quickly, and support KPI attainment.
Prioritize workload, projects, and platform-specific demands to meet business objectives.
Ensure employees receive appropriate training, development, and continuous feedback.
Coach, motivate, and mentor team members, including junior managers, to support performance and growth.
Support cross-functional collaboration related to product launches and field actions within required timelines.
Handle customer escalations and system-down situations, partnering with leaders to remove barriers.
Perform all work in compliance with bioMérieux quality procedures and standards.
Complete other duties as assigned.

Qualifications

Bachelor degree required in Medical Technology, Engineering, Business Management, or Life Science.
6+ years of related experience in a bioMérieux Technical Support center or other medical industry customer support center, focused on clinical microbiology, with demonstrated ability to lead others.
Education substitution: if no Bachelor degree, 10+ years of defined related experience is required.

Tools and technologies

MS Office tools including Outlook, Teams, Word, and Excel
Salesforce

Preferred

Demonstrated people management experience within a technical support center.
Management experience in medical diagnostics and/or a related call center environment.
Previous project management experience and/or contributions to process enhancement efforts.
Experience with bioMérieux products.
Salesforce experience.

Compensation and bonus

The estimated salary range for this role in Utah or North Carolina is $98,900 to $145,600 per year. This position is eligible for a variable annual bonus based on company, team, and individual performance per bioMérieux’s bonus program. Actual compensation within the range is determined by experience and will be presented at the time of the offer.

Benefits

Medical (including prescription), dental, and vision plans with nationwide coverage and telemedicine options
Company-provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan with a generous non-discretionary employer contribution and employer match
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves

Working conditions

Ability to remain in a stationary position, sitting or standing, for prolonged periods
Domestic travel: 10%
International travel: 5%

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Support Jobs in Morrisville, NC

Technical Support Engineer

HCS Desktop Support Specialist

Sr Manager, Microbiology Technical Support

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