Join a hybrid Technical Support team supporting Automated Logic products and systems for the dealer network. This role combines advanced troubleshooting with opportunities to improve documentation, training, and product readiness through beta participation and pre-release checkout. Work schedule is 3 days in-office and 2 days remote in Kennesaw, GA.
The Technical Support Engineer focuses on Tier 3 problem solving, diagnosing complex hardware, software, firmware, networking, and configuration issues. You will also reproduce reported problems when possible, gather diagnostic information, and share clear findings with Engineering and Product teams to help drive resolutions.
What you’ll do
- Deliver advanced technical support to the Automated Logic dealer network via online and phone-based channels.
- Troubleshoot complex issues across hardware, software, firmware, networking, and system configuration.
- When feasible, reproduce reported issues, collect and analyze diagnostic data, and communicate technical findings to Engineering and Product teams.
- Partner with internal teams to investigate escalated technical issues and support customer resolution.
- Provide feedback to documentation and training teams to enhance customer-facing and internal technical resources.
- Support final checkout activities for new products before release.
- Participate in beta testing programs and provide practical technical feedback.
- Support training initiatives as needed by sharing product knowledge and technical expertise.
What you’ll bring
- High School Diploma or GED.
- 2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience, or 2+ years of IT networking experience.
Tools and technologies you may use
- BACnet/SC
- WebCTRL
- PowerShell
- Python
- Bash
- Linux
Preferred qualifications
- Bachelor’s degree in building automation, controls, IT networking, technical support, or a related field.
- Experience with BACnet/SC or industrial networking.
- Experience with WebCTRL or other building automation systems.
- IT-related certifications, technical certifications, and any direct Automated Logic training.
- Ability to explain technical concepts to non-technical users.
- Strong troubleshooting skills and attention to detail.
- Hands-on experience setting up certificates (PKI infrastructure).
- Basic scripting or automation experience (PowerShell, Python, or Bash).
- Linux experience.
- Prior experience in a customer-facing technical role.
- Ability to work independently while coordinating with multiple stakeholders.
Compensation and schedule
Salary: USD $79,000 - $158,000 per year.
Pay within this range may vary based on factors such as skills, education, experience, and other unique qualifications. The pay range will not be below the minimum wage applicable to the jurisdiction of employment.
Other compensation: This position may be eligible for short-term cash incentives, subject to plan requirements.
Benefits
- Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
Application deadline: Applications will be accepted for at least 3 days from Job Posting Date: 11 November 2026.
