Minneapolis, MN

Support Jobs in Minneapolis, MN

9 jobs found

Include remote jobs

2d ago

Help Desk Technician Tier I

Arvig Minneapolis, MN

Minneapolis, MN

2d ago

$20 - $22/hr Full time Computer Skills Customer Support End User Support

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Job Description

Provide first-level technical help and troubleshoot customer issues across calls, emails, and chats in a hybrid role in Minnesota.

Responsibilities

Deliver friendly, professional technical support to customers via calls, emails, and chats
Diagnose and troubleshoot customer issues
Build skills by learning industry-standard tools
Collaborate with a team to resolve problems efficiently
Gain hands-on experience while developing IT expertise
Recommend process improvements based on customer needs
Contribute to projects as part of the team
Support customers while strengthening your troubleshooting and IT knowledge

Requirements

Safety commitment: dedicated to maintaining a safe environment for yourself, colleagues, and customers (physically and mentally)
Education: High school diploma or GED required
Experience: at least 1 year of customer service experience and/or a troubleshooting environment
Familiarity with common consumer tech such as Wi-Fi routers, DSL modems, and desktop computers
Solid understanding of computer hardware and basic networking concepts; comfortable with home tech including routers, remotes, and set-top boxes
Comfortable working with Microsoft Windows and Mac OS
Confidence using troubleshooting tools and issue tracking systems to resolve problems
People-focused communication: listens, connects, and helps customers feel at ease; can explain technical topics clearly for all audiences
Proactive learning mindset and interest in current tech trends
Ability to solve problems and keep services running smoothly
Positive, upbeat attitude and readiness to help

Tools & Technologies

Microsoft Windows
Mac OS
Wi-Fi routers
DSL modems
Desktop computers
Set-top boxes
Routers
Remotes

Bonus Points If You Have

AAS degree in computer, IT, networking, or related field
Experience in a technical phone support role
Knowledge of data communication protocols and high-speed connections; modem configuration; web browsers; and Internet services such as HTTP, FTP, DNS, POP, etc.
Intermediate to advanced knowledge of email software and Windows/Mac systems
Intermediate understanding of Internet, phone, and cable services

Schedule

Shift: 12:30-9:00 pm
Includes every other weekend

Location

Minnesota (hybrid)
Remote option: position can be located in a variety of work locations and may be work from home for Minnesota residents

Compensation

USD 20-22 per hour

Benefits

Competitive Pay: market-reflective wage with potential pay increases tied to performance and contributions
Comprehensive Insurance Coverage: health, dental, vision, and life insurance for you and your family
Financial Security: 401(k) program and Employee Stock Ownership Plan (ESOP)
Work-Life Balance: generous paid time off, holidays, and educational reimbursement opportunities
Clear Career Pathways: visible career paths designed to support growth and advancement
Exclusive Perks: company service discounts and FREE internet at your primary residence (where Arvig provides service)

Please Note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

Equal Opportunity Employer: Applicants are notified of rights under federal employment laws. For details, review the Know Your Rights notice at https://www.eeoc.gov/poster.

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5d ago

Help Desk

Wipro Limited Minneapolis, MN

Minneapolis, MN

5d ago

$45k - $121k/yr Full time Customer Support End User Support Help Desk Support

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Job Description

Join Wipro Limited as an on-site Help Desk professional in Minneapolis, MN. This role focuses on triaging and resolving high-priority incident tickets and service requests, conducting incident analysis, and contributing to change requests and service improvements within defined SLAs. The position offers a salary range of USD 45,000 to 121,000 per year and requires a minimum of three years of desktop support experience.

Responsibilities

Triaging and resolution of tickets - Perform initial triage for high priority incident tickets (P2) that may impact one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and document observations and related root causes to support evaluation of mitigation measures.
Resolution of service requests - Fulfil software/hardware/network service requests within agreed timelines, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring - Monitor SLA timelines for the entire lifecycle of high priority incident tickets (P2). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution - Create change requests as per the priority of the incident tickets in adherence with defined guidelines.
Present changes for approval with rollback plans in change approval meetings.
Execute approved changes and document post-implementation outcomes.
Incident analysis - Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute toward development of mitigation actions to reduce repeat incidents by identifying patterns of issues noted.

Requirements

Desktop Support.
3-5 Years.

Benefits

Medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options

Role purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of Responsibility

Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and document observations and related root causes, to support in evaluation of mitigation measures.
Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings.
Execute approved changes and document post-implementation outcomes.
Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

Mandatory Skills

Desktop Support.

Experience

3-5 Years.

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13d ago

Technical Support Services Technician (Part Time)

FIT Technologies Minneapolis, MN

Minneapolis, MN

13d ago

$25 - $28/hr Part time Active Directory Cloud Platforms Customer Service

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Job Description

FIT Technologies is seeking a part-time Technical Support Services Technician to deliver hands-on technical assistance and monitor client environments onsite or remotely. This onsite role in Minneapolis, MN requires 24-30 hours per week spread across a three-day schedule, with compensation of USD 25 - 28 per hour.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Responsibilities

Foster and sustain relationships with clients and other team members
Perform software and hardware upgrades
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals
Track daily service calls and meet SLA targets based on client expectations
Provide timely and accurate progress updates
Carry out routine maintenance following company and vendor standards
Ensure the physical cabling infrastructure meets defined standards
Support equipment liquidations

Requirements

Display a professional, reliable, trustworthy, and positive demeanor
Ability to troubleshoot, diagnose, and resolve problems and document steps using an internal ticketing system
Ability to relay technical information clearly to clients with varying levels of technical knowledge
Strong organizational skills with attention to detail and task follow-through
Understanding of varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
Experience with Microsoft Office applications
Knowledge of networking concepts such as TCP/IP addressing and VLANs
Familiarity with network-based PC operating system deployment
Ability to maintain confidentiality of information
Certifications such as A+, Network+, MTA, MCSA are desirable
Ability to adapt in an evolving-priority environment
Ability to follow processes and protocols
Ability to meet deadlines and manage multiple tasks
Ability to ensure physical cabling meets standards
Willingness to learn software tools such as asset tracking and ticketing systems

Technologies

Microsoft Windows
Active Directory
Microsoft 365
Group Policy
Microsoft Office

Working Conditions

Reliable transportation, a valid driver’s license, and valid vehicle insurance
Local travel and occasional travel to other parts of Minnesota or out of state
Occasional evening and weekend work may be required
Must be able to lift and carry up to 50 pounds
Occasionally, work weeks may exceed 40 hours

Application

To apply, submit an application online through our Career Center.

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14d ago

HVAC Technical Support & Applications Specialist

Winsupply Minneapolis Minneapolis, MN

Minneapolis, MN

14d ago

$85k+/yr Full time Application Support Building Automation Customer Support

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Job Description

On the ground, you will collaborate with manufacturers and factory representatives, manage warranty inquiries, deliver product training, and stay up to date on industry changes to help reduce repeat problems and elevate the knowledge of both customers and internal teams.

Responsibilities

Provide technical assistance to HVAC contractors via phone, email, and in-person visits.
Diagnose issues across furnaces, air conditioners, heat pumps, rooftop units, controls, zoning systems, and related accessories.
Assist contractors with installation guidance, startup procedures, operation questions, and application inquiries.
Support the sales team with technically complex quotations and customer questions.
Coordinate with manufacturers and factory representatives to resolve technical problems.
Oversee warranty questions, documentation, parts identification, and claim requirements.
Maintain accurate records of technical issues and follow through until resolution.
Deliver product training for customers and Winsupply Minneapolis employees.
Stay current on new products, refrigerants, controls, codes, manufacturer requirements, and industry changes.
Identify common installation issues and develop technical resources to reduce repeat problems.
Represent Winsupply Minneapolis professionally with customers, manufacturers, and coworkers.

Requirements

Strong working knowledge of residential and light commercial HVAC systems.
Experience diagnosing HVAC equipment and electrical or control-related problems.
Ability to read wiring diagrams, installation manuals, technical specifications, and sequence-of-operation documents.
Understanding of airflow, refrigeration, combustion, electrical systems, controls, and system application.
Clear and effective communication skills with the ability to explain technical information.
Patient and professional when helping customers troubleshoot difficult problems.
Organized, accurate, and capable of managing several open issues at once.
Willingness to research unfamiliar problems rather than guessing.
Comfortable communicating with contractors, technicians, salespeople, and manufacturers.
Ability to work independently without constant supervision.
Dependable, punctual, and ready to assist wherever needed.
Focus on finding solutions while protecting the customer, company, and manufacturer.

Benefits

Cell phone reimbursement
Company-provided vehicle
Dental insurance
Health insurance
Paid time off
Vision insurance

Preferred Qualifications

Five or more years of HVAC service, installation, technical support, or applications experience.
EPA Section 608 certification.
NATE certification or equivalent technical training.
Experience with residential split systems, furnaces, heat pumps, package equipment, and light commercial rooftop units.
Experience with American Standard or Trane equipment is highly desirable.
Familiarity with R-454B and other A2L refrigerant equipment.
Experience with warranty processing, replacement equipment selection, and manufacturer technical support.
Previous experience working for an HVAC contractor, manufacturer, representative, or distributor.

What success looks like

Provide contractors with precise, actionable, and timely technical guidance.
Own inquiries and follow through until they are resolved.
Help customers avoid incorrect equipment selections and preventable installation problems.
Minimize delays, callbacks, warranty issues, and unnecessary parts replacement.
Build contractor confidence in Winsupply Minneapolis and the products we sell.
Strengthen the technical knowledge of our sales and operations teams.
Treat every customer interaction as an opportunity to build lasting business relationships.

Pay

Salary: USD 85,000 per year

Work location

Onsite in Minneapolis, Minnesota

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17d ago

Epic Help Desk

Wipro Limited Minneapolis, MN

Minneapolis, MN

17d ago

$45k - $121k/yr Full time Customer Support Electronic Medical Records End User Support

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Job Description

Onsite in Minneapolis, MN, Wipro Limited offers an Epic Help Desk role with a salary range of USD 45,000 to 121,000 per year. Benefits include medical and dental options, disability insurance, paid time off including sick leave, and other paid and unpaid leave options. This position focuses on resolving priority incident tickets and service requests while providing Epic EMR Tier 1 and MyChart Tier 1 support in a help desk environment. The role involves incident analysis, change request preparation, and contributing to continuous service improvement to ensure timely resolutions and high client satisfaction.

Responsibilities

Handle high priority incident tickets and service requests
Participate in incident analysis
Assist in preparing change requests
Contribute to ongoing service improvement initiatives
Ensure prompt responses to all tickets raised by client end users
Provide solutions for service requests while maintaining quality standards
Act as custodian of the client network, server, system, storage, platform, and related infrastructure, monitoring proper operation
Monitor ticket volume via dial-in, email, chat, and IMS, ensuring solutions within defined timeframes
Perform root cause analysis of tickets and create action plans to achieve client satisfaction
Accept and resolve high priority tickets with immediacy
Install and configure software and hardware per service requests
Adhere 100 percent to defined response times by issue priority to manage expectations and minimize escalations
Provide application and user access as required by the client to enable timely solutions
Track all tickets from acceptance to resolution against defined SLAs
Maintain timely backups of important data and logs to ensure quality outcomes
Coordinate with on-site teams for complex problem resolution and timely client servicing
Review logs gathered by chat bots to ensure timely resolution of service requests and issues

Requirements

Experience delivering Epic EMR Tier 1 and MyChart Tier 1 support
Background in a help desk or call center environment with inbound and outbound technical support
Experience writing knowledge base articles and tip sheets
Familiarity with ticketing systems, with ServiceNow experience preferred

Technologies

Epic EMR
MyChart
ServiceNow
Chatbots

Benefits

Medical and dental benefits options
Disability insurance
Paid time off including sick leave
Other paid and unpaid leave options

Mandatory Skills

Desktop Support

Experience

3 to 5 years of relevant experience

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22d ago

Help Desk / Level 1 Technical Support Specialist

Insperity Minneapolis, MN

Minneapolis, MN

22d ago

$18 - $25/hr Full time Application Support Customer Service Customer Support

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Job Description

Insperity is seeking an onsite Help Desk / Level 1 Technical Support Specialist to join the Bloomington, MN team. This role provides first-line technical support and onboarding for customers, with a focus on delivering timely solutions and a positive user experience. The position is onsite in Minnesota and offers a competitive hourly wage of $18-$25, generous paid time off and paid holidays, a 401(k) Safe Harbor plan with a 3% employer contribution for eligible employees, comprehensive insurance coverage (medical, dental, vision, life, and disability), and incentive pay opportunities along with additional voluntary benefits. The role collaborates with Account Management, Product, and Sales teams to support customer success and retention.

Responsibilities

Guide new customers through the implementation process by conducting virtual onboarding sessions, ensuring successful adoption of digital services and a positive user experience.
Provide Level 1 technical support by troubleshooting customer issues via phone and email, resolving inquiries efficiently, and escalating complex cases to Level 2 support when appropriate.
Create and maintain user documentation, including operational guides and reference materials, to improve customer self-service and product knowledge.
Partner with Account Management, Product, and Sales teams to support customer retention initiatives, identify cross-sell and upsell opportunities, and deliver exceptional customer service.
Support Customer Care operations across multiple company platforms, assisting with customer inquiries and special projects as needed.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
Recent graduates and candidates with 1–2 years of relevant experience are encouraged to apply.
Strong analytical and problem-solving skills with exceptional attention to detail, accuracy, and the ability to clearly communicate technical concepts to diverse audiences.
Proficiency in Microsoft Office and working knowledge of HTML, CSS, and JavaScript preferred.
Excellent organizational, project management, and follow-up skills, with the ability to manage multiple priorities in a fast-paced environment.
Customer-focused professional with outstanding interpersonal and presentation skills, committed to delivering timely solutions and ensuring customer satisfaction.

Technologies

Microsoft Office
HTML
CSS
JavaScript

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22d ago

Epic Help Desk

Wipro Limited Minneapolis, MN

Minneapolis, MN

22d ago

$45k - $121k/yr Full time Application Support Change Management Customer Service

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Job Description

Wipro Limited is offering an on-site opportunity in Minneapolis, Minnesota, with a salary range of USD 45,000 - 121,000 per year. The role centers on resolving priority incident tickets and service requests, with opportunities to contribute to incident analysis, change requests, and ongoing service improvement.

Benefits

Medical and dental benefits options
Disability insurance
Paid time off including sick leave
Other paid and unpaid leave options

Role Purpose

The role focuses on rapidly resolving priority incident tickets and service requests, and participates in incident analysis, change request preparation, and ongoing service improvement initiatives.

Areas of Responsibility

Triaging and resolving high priority incidents (P2) that may affect multiple processes, and handling P3 tickets within defined SLAs.
Documenting incident observations and root causes to support mitigation planning.
Fulfilling software, hardware, and network service requests within agreed timelines while maintaining quality and SLA adherence.
Monitoring SLA timelines across the lifecycle of high priority incidents; escalating as needed and participating in regular service review meetings with clients and internal teams.
Creating change requests according to incident priority, presenting for approval with rollback plans, executing approved changes, and documenting post-implementation outcomes.
Analyzing incident patterns to support root cause analysis and service improvement plans, contributing to mitigation actions to reduce recurrence.

Responsibilities

Perform initial triage for high priority incident tickets (P2) that may impact several processes and resolve P3 tickets within defined SLAs.
Log incidents and capture observations and potential root causes to inform mitigation efforts.
Close software, hardware, and network service requests within agreed timelines, ensuring SLA compliance and accuracy in request handling.
Track SLA progress throughout the incident lifecycle, escalate as needed, and participate in weekly or monthly reviews with clients and internal teams.
Develop and present change requests aligned with incident priority, include rollback plans, implement approved changes, and document outcomes post-implementation.
Study incident characteristics to support root cause analysis and drive continuous service improvement initiatives.