Minneapolis, MN

Support Jobs in Minneapolis, MN

12 jobs found

Include remote jobs

Today

Epic Help desk

Wipro Limited Minneapolis, MN

Minneapolis, MN

Today

$45k - $110k/yr Full time Customer Service Customer Support Epic Systems

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Job Description

This role focuses on handling priority help desk incidents and service requests, with added support for change preparation and continuous service improvement.

Responsibilities

Conduct initial triage for high priority incident tickets, including P2 incidents impacting one or more processes.
Resolve P3 priority incident tickets within the defined SLAs.
Maintain an incident log and document observations and related root causes to support evaluation of mitigation measures.
Fulfill software, hardware, and network service requests within the agreed timeline.
Handle service requests with timely completion while maintaining quality and accuracy in request processing.
Track SLA timelines across the full lifecycle of P2 incidents.
Escalate incidents as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Create change requests based on the priority of incident tickets, following defined guidelines.
Present changes for approval in change approval meetings, including rollback plans.
Execute approved changes and document post-implementation outcomes.
Analyze incident patterns and nature of issues to support root cause analysis and service improvement plans.
Contribute to mitigation actions that reduce repeat incidents by identifying recurring issue patterns.

Requirements

3+ years of relevant experience
Desktop Support

Location

Minneapolis, MN (onsite)

Compensation

USD 45,000 - 110,000 per year

Benefits

Full range of medical and dental benefits options
Disability insurance
Paid time off, including sick leave
Other paid and unpaid leave options

Role Purpose

Resolve priority incident tickets and service requests while supporting incident analysis, change request preparation, and continuous service improvement.

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Today

Technical Support Representative

MN Orchestra Minneapolis, MN

Minneapolis, MN

Today

$20 - $20/hr Part time Application Support Av Support Customer Support

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Job Description

Join a part-time onsite team providing technical support for event staff and guests before and during performances.

Responsibilities

Provide general technical assistance to front-of-house event staff and other users at events
Troubleshoot and resolve issues with Box office and point of sale computers and printers
Troubleshoot and resolve issues related to ticket scanners
Troubleshoot and resolve issues related to digital signage
Troubleshoot and resolve issues related to wireless networks
Troubleshoot and resolve issues related to two-way radios
Deploy and maintain Windows workstations, including software and hardware setup, configuration, and troubleshooting
Assist users with Microsoft Office applications and other enterprise software
Troubleshoot issues with multi-function devices (scan/copy/print), printers, and phones
Confirm proper functioning and availability of technical equipment and report malfunctioning equipment
Maintain and update documentation on proper procedures for use and maintenance of technical equipment
Assist other IT staff with tasks and projects as needed (Zoom setup, Teams)

Requirements

GED or equivalent, plus training and/or hands-on experience sufficient to perform essential job functions
Demonstrated general hardware and software troubleshooting knowledge, including Windows workstations and/or iOS or Android devices
Experience with helpdesk software or workflow processes
Strong customer service mindset with the ability to collaborate with others to identify and solve issues onsite with guests
Strong written and verbal communication skills for troubleshooting and for presenting ideas and solutions clearly
Ability to manage multiple priorities and deadlines with excellent attention to detail

Work Schedule

Dependent on event schedules; typically 4–10pm
Some weekend morning/afternoons

Technologies

Windows
iOS
Android
Microsoft Office
Zoom
Teams

Job Details

Location: Minneapolis, MN (onsite)
Job type: part time
Salary: USD 20–20 per hour
Education: GED or equivalent

MN Orchestra Values

Every employee is essential to the organization’s success and mission to enrich, inspire, and serve the community
Working relationships are built on respect, confidence in one another, and a genuine desire to actively listen and collaborate
Commitment to diversity, inclusion, and an equitable and inclusive culture

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1mo ago

Desktop Support Technician

Ovation Workplace Services Minneapolis, MN

Minneapolis, MN

1mo ago Closed

$20 - $23/hr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

The Desktop Support Technician provides first- and second-level support for end users across local and remote IT environments. The position focuses on troubleshooting, installing, and maintaining devices and applications while documenting work in an IT ticketing system and supporting SLAs across shifts.

Location and Schedule

Work location: Minneapolis, MN (onsite)

Job type: Full-time

Compensation

Pay: USD 20 to 23 per hour

Role Responsibilities

Provide first- and second-level technical support for hardware, software, and application issues through phone support, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11, and the Microsoft Office 365 suite.
Provide foundational support for macOS environments to assist Apple device users.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to support operational reliability.
Complete remedial repairs for desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications for a broad range of IT needs.
Perform other duties as assigned by management to support departmental and organizational objectives.

Required Skills and Experience

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms that support iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting skills.
Ability to manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills, with the ability to convey technical details to non-technical audiences.
Demonstrated commitment to high-quality customer service to internal stakeholders.
Ability to adapt to a changing technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response.

Minimum Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.
CompTIA A+ certification or equivalent vendor-neutral credential (preferred).
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification (preferred).

Technologies

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects (GPOs)
Helpdesk ticketing systems
IT service management practices
Mobile device management (MDM)
iOS, Android
Enterprise antivirus, endpoint protection solutions
Enterprise encryption solutions
Windows device management via Active Directory

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

Minimum Experience Details

MacOS Server: 1 year (required)
Desktop support: 3 years (required)
Active Directory: 3 years (required)
Computer hardware: 2 years (required)

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1mo ago

Help Desk Technician Tier I

Arvig Minneapolis, MN

Minneapolis, MN

1mo ago Closed

$20 - $22/hr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Provide first-level technical help and troubleshoot customer issues across calls, emails, and chats in a hybrid role in Minnesota.

Responsibilities

Deliver friendly, professional technical support to customers via calls, emails, and chats
Diagnose and troubleshoot customer issues
Build skills by learning industry-standard tools
Collaborate with a team to resolve problems efficiently
Gain hands-on experience while developing IT expertise
Recommend process improvements based on customer needs
Contribute to projects as part of the team
Support customers while strengthening your troubleshooting and IT knowledge

Requirements

Safety commitment: dedicated to maintaining a safe environment for yourself, colleagues, and customers (physically and mentally)
Education: High school diploma or GED required
Experience: at least 1 year of customer service experience and/or a troubleshooting environment
Familiarity with common consumer tech such as Wi-Fi routers, DSL modems, and desktop computers
Solid understanding of computer hardware and basic networking concepts; comfortable with home tech including routers, remotes, and set-top boxes
Comfortable working with Microsoft Windows and Mac OS
Confidence using troubleshooting tools and issue tracking systems to resolve problems
People-focused communication: listens, connects, and helps customers feel at ease; can explain technical topics clearly for all audiences
Proactive learning mindset and interest in current tech trends
Ability to solve problems and keep services running smoothly
Positive, upbeat attitude and readiness to help

Tools & Technologies

Microsoft Windows
Mac OS
Wi-Fi routers
DSL modems
Desktop computers
Set-top boxes
Routers
Remotes

Bonus Points If You Have

AAS degree in computer, IT, networking, or related field
Experience in a technical phone support role
Knowledge of data communication protocols and high-speed connections; modem configuration; web browsers; and Internet services such as HTTP, FTP, DNS, POP, etc.
Intermediate to advanced knowledge of email software and Windows/Mac systems
Intermediate understanding of Internet, phone, and cable services

Schedule

Shift: 12:30-9:00 pm
Includes every other weekend

Location

Minnesota (hybrid)
Remote option: position can be located in a variety of work locations and may be work from home for Minnesota residents

Compensation

USD 20-22 per hour

Benefits

Competitive Pay: market-reflective wage with potential pay increases tied to performance and contributions
Comprehensive Insurance Coverage: health, dental, vision, and life insurance for you and your family
Financial Security: 401(k) program and Employee Stock Ownership Plan (ESOP)
Work-Life Balance: generous paid time off, holidays, and educational reimbursement opportunities
Clear Career Pathways: visible career paths designed to support growth and advancement
Exclusive Perks: company service discounts and FREE internet at your primary residence (where Arvig provides service)

Please Note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

Equal Opportunity Employer: Applicants are notified of rights under federal employment laws. For details, review the Know Your Rights notice at https://www.eeoc.gov/poster.

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1mo ago

Help Desk

Wipro Limited Minneapolis, MN

Minneapolis, MN

1mo ago Closed

$45k - $121k/yr Full time Customer Support End User Support Help Desk Support

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

Join Wipro Limited as an on-site Help Desk professional in Minneapolis, MN. This role focuses on triaging and resolving high-priority incident tickets and service requests, conducting incident analysis, and contributing to change requests and service improvements within defined SLAs. The position offers a salary range of USD 45,000 to 121,000 per year and requires a minimum of three years of desktop support experience.

Responsibilities

Triaging and resolution of tickets - Perform initial triage for high priority incident tickets (P2) that may impact one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and document observations and related root causes to support evaluation of mitigation measures.
Resolution of service requests - Fulfil software/hardware/network service requests within agreed timelines, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring - Monitor SLA timelines for the entire lifecycle of high priority incident tickets (P2). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution - Create change requests as per the priority of the incident tickets in adherence with defined guidelines.
Present changes for approval with rollback plans in change approval meetings.
Execute approved changes and document post-implementation outcomes.
Incident analysis - Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute toward development of mitigation actions to reduce repeat incidents by identifying patterns of issues noted.

Requirements

Desktop Support.
3-5 Years.

Benefits

Medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options

Role purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of Responsibility

Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and document observations and related root causes, to support in evaluation of mitigation measures.
Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings.
Execute approved changes and document post-implementation outcomes.
Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

Mandatory Skills

Desktop Support.

Experience

3-5 Years.

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1mo ago

Technical Support Services Technician (Part Time)

FIT Technologies Minneapolis, MN

Minneapolis, MN

1mo ago Closed

$25 - $28/hr Part time Active Directory Cloud Platforms Customer Service

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

FIT Technologies is seeking a part-time Technical Support Services Technician to deliver hands-on technical assistance and monitor client environments onsite or remotely. This onsite role in Minneapolis, MN requires 24-30 hours per week spread across a three-day schedule, with compensation of USD 25 - 28 per hour.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Responsibilities

Foster and sustain relationships with clients and other team members
Perform software and hardware upgrades
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals
Track daily service calls and meet SLA targets based on client expectations
Provide timely and accurate progress updates
Carry out routine maintenance following company and vendor standards
Ensure the physical cabling infrastructure meets defined standards
Support equipment liquidations

Requirements

Display a professional, reliable, trustworthy, and positive demeanor
Ability to troubleshoot, diagnose, and resolve problems and document steps using an internal ticketing system
Ability to relay technical information clearly to clients with varying levels of technical knowledge
Strong organizational skills with attention to detail and task follow-through
Understanding of varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
Experience with Microsoft Office applications
Knowledge of networking concepts such as TCP/IP addressing and VLANs
Familiarity with network-based PC operating system deployment
Ability to maintain confidentiality of information
Certifications such as A+, Network+, MTA, MCSA are desirable
Ability to adapt in an evolving-priority environment
Ability to follow processes and protocols
Ability to meet deadlines and manage multiple tasks
Ability to ensure physical cabling meets standards
Willingness to learn software tools such as asset tracking and ticketing systems

Technologies

Microsoft Windows
Active Directory
Microsoft 365
Group Policy
Microsoft Office

Working Conditions

Reliable transportation, a valid driver’s license, and valid vehicle insurance
Local travel and occasional travel to other parts of Minnesota or out of state
Occasional evening and weekend work may be required
Must be able to lift and carry up to 50 pounds
Occasionally, work weeks may exceed 40 hours

Application

To apply, submit an application online through our Career Center.

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2mo ago

HVAC Technical Support & Applications Specialist

Winsupply Minneapolis Minneapolis, MN

Minneapolis, MN

2mo ago Closed

$85k+/yr Full time Application Support Building Automation Customer Support

This position is no longer accepting applications (closed Aug 22, 2026).

Job Description

On the ground, you will collaborate with manufacturers and factory representatives, manage warranty inquiries, deliver product training, and stay up to date on industry changes to help reduce repeat problems and elevate the knowledge of both customers and internal teams.

Responsibilities

Provide technical assistance to HVAC contractors via phone, email, and in-person visits.
Diagnose issues across furnaces, air conditioners, heat pumps, rooftop units, controls, zoning systems, and related accessories.
Assist contractors with installation guidance, startup procedures, operation questions, and application inquiries.
Support the sales team with technically complex quotations and customer questions.
Coordinate with manufacturers and factory representatives to resolve technical problems.
Oversee warranty questions, documentation, parts identification, and claim requirements.
Maintain accurate records of technical issues and follow through until resolution.
Deliver product training for customers and Winsupply Minneapolis employees.
Stay current on new products, refrigerants, controls, codes, manufacturer requirements, and industry changes.
Identify common installation issues and develop technical resources to reduce repeat problems.
Represent Winsupply Minneapolis professionally with customers, manufacturers, and coworkers.

Requirements

Strong working knowledge of residential and light commercial HVAC systems.
Experience diagnosing HVAC equipment and electrical or control-related problems.
Ability to read wiring diagrams, installation manuals, technical specifications, and sequence-of-operation documents.
Understanding of airflow, refrigeration, combustion, electrical systems, controls, and system application.
Clear and effective communication skills with the ability to explain technical information.
Patient and professional when helping customers troubleshoot difficult problems.
Organized, accurate, and capable of managing several open issues at once.
Willingness to research unfamiliar problems rather than guessing.
Comfortable communicating with contractors, technicians, salespeople, and manufacturers.
Ability to work independently without constant supervision.
Dependable, punctual, and ready to assist wherever needed.
Focus on finding solutions while protecting the customer, company, and manufacturer.

Benefits

Cell phone reimbursement
Company-provided vehicle
Dental insurance
Health insurance
Paid time off
Vision insurance

Preferred Qualifications

Five or more years of HVAC service, installation, technical support, or applications experience.
EPA Section 608 certification.
NATE certification or equivalent technical training.
Experience with residential split systems, furnaces, heat pumps, package equipment, and light commercial rooftop units.
Experience with American Standard or Trane equipment is highly desirable.
Familiarity with R-454B and other A2L refrigerant equipment.
Experience with warranty processing, replacement equipment selection, and manufacturer technical support.
Previous experience working for an HVAC contractor, manufacturer, representative, or distributor.

What success looks like

Provide contractors with precise, actionable, and timely technical guidance.
Own inquiries and follow through until they are resolved.
Help customers avoid incorrect equipment selections and preventable installation problems.
Minimize delays, callbacks, warranty issues, and unnecessary parts replacement.
Build contractor confidence in Winsupply Minneapolis and the products we sell.
Strengthen the technical knowledge of our sales and operations teams.
Treat every customer interaction as an opportunity to build lasting business relationships.