Minneapolis, MN

Support Jobs in Minneapolis, MN

2 jobs found

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Today

Service Desk Analyst

Emergent Staffing Minneapolis, MN

Minneapolis, MN

Today

$35 - $50/hr Contract Application Support Data Analysis End User Support

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Job Description

Benefits and culture

Emergent Staffing invites you to join a contract Service Desk Analyst role centered on mortgage servicing. You will help maintain and support critical business systems, resolve issues, and guide ServiceNow workflows to deliver reliable enterprise application support. This onsite opportunity offers potential conversion to a permanent hire, with work locations in Minneapolis–Saint Paul, MN or Washington, D.C. and eligibility to work in the United States without sponsorship.

Responsibilities

Provide day to day application support by diagnosing and resolving technical and functional issues across systems, integrations, databases, and workflows.
Manage incidents, requests, problems, and changes within ServiceNow, ensuring thorough documentation, clear communication, and ownership from intake to resolution.
Adhere to SLAs and escalation protocols consistently.
Monitor system performance, health, and integrations to proactively identify risks, recurring issues, and trends.
Conduct root cause analysis and escalate concerns early to minimize operational impact.
Support system updates including testing, releases, patches, and change management activities to maintain stability and performance.
Collaborate with business users, Product Owners, vendors, and technical teams to gather requirements, support mortgage servicing operations, and deliver solutions aligned with regulatory expectations.
Translate technical challenges into clear, business-friendly updates for stakeholders.
Develop and maintain documentation such as knowledge base articles, process guides, and support procedures.
Analyze ServiceNow ticket data and trends to identify improvement opportunities, refine workflows, and enhance system reliability and user experience.

Requirements

3+ years of experience supporting enterprise applications or business systems
Background in mortgage servicing, lending, mortgage banking, or financial services
Hands-on experience with ServiceNow across incident, problem, change, and knowledge management
Strong understanding of SLA management, ticket lifecycle processes, and escalation frameworks
Excellent analytical and troubleshooting skills
Experience collaborating with business users, vendors, and cross-functional teams
Strong written and verbal communication skills
Ability to manage competing priorities in a fast-paced environment

Technologies

ServiceNow
SQL
ITIL

Nice to have

Knowledge of mortgage servicing regulations, compliance, and investor requirements
Experience with SQL, APIs, databases, or system integrations
Familiarity with ITIL frameworks and ITSM practices
Experience supporting system releases, testing, and change management
Background creating technical documentation and knowledge resources

Location and compensation: On-site in Minneapolis, MN or Washington, D.C.; hourly range USD 35 - 50; contract role with potential conversion to hire.

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1mo ago

Help Desk Technician

Stinson LLP Minneapolis, MN

Minneapolis, MN

1mo ago Closed

$52k - $63k/yr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jun 30, 2026).

Job Description

Stinson LLP seeks a Help Desk Technician in Minneapolis, MN (hybrid) with a salary range of USD 52,000 to 63,000 per year.

Responsibilities

Provide courteous, efficient technical support for all business applications, including enterprise and departmental software, as well as hardware.
Answer support calls in a constructive, informative manner.
Keep users promptly informed on ticket status, prioritizing customer satisfaction.
Offer remote assistance or on site desk side support as needed.
Install, maintain, and replace technology equipment and peripherals.
Execute remote or on site restorative actions to resolve issues using basic troubleshooting skills.
Deliver accurate, timely, and creative solutions to computer, technical, and networking problems to sustain productivity.
Reproduce or simulate user issues to diagnose complex problems.
Take ownership of problems when standard procedures fail, including isolation, fixes, installations, moves, and configuration changes, until resolution.
Identify and research issues affecting the firm’s desktop environment.
Maintain timely, accurate issue entries in the tracking system per policies and standards.
Document troubleshooting steps and resolutions in the knowledgebase and ticketing system per best practices.
Create work instructions to share solutions for common challenges.
Provide direct, routine technical support, troubleshooting, and problem resolution responses.
Collaborate with the Help Desk team via instant messaging, email, and phone to expedite solutions.
Be open to cross department requests beyond comfort zone.
Follow the escalation path and obtain required approvals.
Participate in on-call rotation.
Perform other duties as assigned.

Requirements

Associate's degree, technical training school completion, or equivalent work experience.
Minimum of 1 year technical help desk experience.
Ability to work effectively in a team with strong communication skills.
Solid understanding of basic networking concepts, computer hardware, and software support.
Proficient with Windows 10/11, Microsoft Office 2016/365, Mac OS, and mobile devices (Android & iPhone).

Technologies

Windows 10/11
Microsoft Office 2016/365
Mac OS
Android
iPhone
VMware Horizon
VMware vSphere
VPN
Microsoft Endpoint Manager (formerly SCCM)
Active Directory

Benefits

Medical, dental, and vision health plans
Medical savings accounts
Firm provided Employee Assistance Program (EAP), Wellness Program, and Caregiving Support Concierge Services
Employer-paid life insurance and AD&D
Short- and long-term disability benefits
Generous paid time off for holidays, vacation, bereavement, jury duty, sick time, and parental/military leave
Work-life programs including service bonuses, back-up child, elder, and pet care, plus employee discount program

Competencies

Strong verbal and written communication skills
Self-motivated with excellent organization and attention to detail
Professional, customer service oriented, deadline-driven, capable of multitasking
Independent thinker with problem-solving ability and creative solutioning
Team player who motivates and educates colleagues
Regular and predictable attendance as an essential function

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel

Travel required, as necessary.

Work Environment & Physical Demands

Standard desk position with frequent computer usage
Shift based, full-time, with start times between 7:00 am and 10:30 am and end times between 4:30 pm and 9:00 pm
After-hours rotating on-call shift, 9:00 pm – 7:00 am (Mon-Fri) and 24-hour support on weekends
Potentially fast-paced environment
Overtime may be required

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Support Jobs in Minneapolis, MN

Service Desk Analyst

Help Desk Technician

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